GP surgery in Hinckley
The Burbage Surgery
Tilton Road, Burbage, Hinckley, LE10 2SE
Scores 44 out of 100, average for a GP surgery in England. 71% of patients say their experience is good and 48% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 26
- Easy to get through on the phone25
- Easy to contact online78
- Good experience of getting in touch20
- Did not wait too long for the appointment29
Quality of care 70
- Patients rate the surgery as good23
- Patients got what they needed90
- Doctors and nurses listen86
- Patients trust the staff85
- Inspection rating (Good)50
- Health checks and screening done84
- Meets NHS clinical targets90
- Children vaccinated on time88
What patients say
95 patients answered the 2026 NHS survey about this surgery.
48%
find the phone easy
well below the England average (57%)
71%
say their experience is good
below the England average (77%)
-3
change since last year
2025: 73% · 2026: 71%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 48% | 57% | 49% |
| Easy to contact via website | 70% | 58% | 58% |
| Easy to contact via NHS App | 71% | 54% | 63% |
| Reception staff helpful | 90% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 26% |
| Sees preferred clinician | 39% | 42% | 27% |
| What happened when they got in touch | |||
| Knew what would happen next | 76% | 84% | 80% |
| Next steps within 2 days | 93% | 93% | 98% |
| Good experience of contacting | 64% | 73% | 74% |
| The appointment | |||
| Offered a choice of time or day | 50% | 57% | 38% |
| Waiting time was about right | 64% | 69% | 74% |
| Remote appointment | 18% | 26% | 48% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 90% |
| Treated with care and concern | 96% | 86% | 90% |
| Considered mental wellbeing | 84% | 75% | 77% |
| Had all the information needed | 95% | 92% | 96% |
| Confidence and trust | 98% | 93% | 96% |
| Involved in decisions | 98% | 92% | 94% |
| Needs were met | 97% | 90% | 93% |
| Overall | |||
| Overall experience good | 71% | 77% | 73% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 83% |
| Supported by local services | 78% | 70% | 71% |
| Discussed managing condition | 53% | 43% | 44% |
| Agreed a care plan | 36% | 46% | 30% |
Green means at least 2 points better than England, red at least 2 points worse. With about 95 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:15pm |
| Tuesday | 8am to 6:15pm |
| Wednesday | 8am to 6:15pm |
| Thursday | 8am to 6:15pm |
| Friday | 8am to 6:15pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 June 2012. Bank holidays may differ.
- Address
- Tilton Road, Burbage, Hinckley, LE10 2SE
- Phone
- 01455 634879
- [email protected]
- Website
- www.burbage.surgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Fosseway PCN (a group of local surgeries that share services)
- NHS code
- C82054 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Sharnford Surgery
- Evergreen Hall, Sharnford, Hinckley, LE10 3PJ
- Wolvey Surgery
- Village Hall, Wolvey, Hinckley, LE10 3LJ
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 28 April 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.5% | 15.2% |
| Diabetes | 8.6% | 7.9% |
| Asthma | 8.6% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 18.8% | 14.3% |
| Obesity | 12.0% | 13.9% |
| Smoking | 9.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 79% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 74% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Burbage Surgerythis surgery | – | 44 | 48% | 71% | Yes |
| Station View Health CentreHinckley, LE10 1UA | 0.6 miles | 16 | 31% | 62% | Yes |
| Maples Family Med.practHinckley, LE10 1DS | 0.8 miles | 87 | 73% | 86% | Yes |
| Castle Mead Medical CentreHinckley, LE10 1DS | 0.8 miles | 64 | 65% | 86% | Yes |
| The Centre SurgeryHinckley, LE10 1DS | 0.8 miles | 32 | 64% | 76% | Yes |
| Barwell & Hollycroft Medical CentresLeicester, LE9 8DS | 2.5 miles | 31 | 51% | 76% | Yes |
| The Old School SurgeryLeicester, LE9 4LJ | 3.5 miles | 7 | 31% | 53% | Yes |
| Heath Lane SurgeryLeicester, LE9 7PB | 3.6 miles | 26 | 51% | 77% | Yes |
| Whitestone SurgeryNuneaton, CV11 4SB | 3.7 miles | 69 | 68% | 78% | – |
| Chaucer SurgeryNuneaton, CV11 4UZ | 4.0 miles | 59 | 70% | 82% | Yes |
Maples Family Med.pract is 0.8 miles away, scores 87 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Burbage Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Burbage Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01455 634879.
How do patients rate The Burbage Surgery?
In the 2026 NHS GP Patient Survey, 71% of patients at The Burbage Surgery said their overall experience was good. The England average is 77%. 48% found it easy to get through by phone (England 57%). Its GPScore is 44 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for The Burbage Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Burbage Surgery as Good at its last published inspection (report published 28 April 2017).
What are the opening times of The Burbage Surgery?
Reception is open Monday 8am to 6:15pm, Tuesday 8am to 6:15pm, Wednesday 8am to 6:15pm, Thursday 8am to 6:15pm, Friday 8am to 6:15pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 June 2012. Bank holidays may differ.
How do I contact The Burbage Surgery?
Call 01455 634879 or visit its website, www.burbage.surgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Tilton Road, Burbage, Hinckley, LE10 2SE.
Does The Burbage Surgery have a branch surgery?
Yes. The Burbage Surgery also runs Sharnford Surgery (Evergreen Hall, Sharnford, Hinckley, LE10 3PJ) and Wolvey Surgery (Village Hall, Wolvey, Hinckley, LE10 3LJ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Burbage Surgery?
Around 12,210 patients are registered (January 2025). The surgery is part of Fosseway PCN, a group of local surgeries that share staff and services, in the Leicester, Leicestershire and Rutland NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.