GP surgery in Westminster
Millbank Medical Centre
Medical Centre Building, 20 Page Street, London, SW1P 4EN
Scores 64 out of 100, good for a GP surgery in England. 78% of patients say their experience is good and 82% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 76
- Easy to get through on the phone85
- Easy to contact online82
- Good experience of getting in touch69
- Did not wait too long for the appointment56
Quality of care 46
- Patients rate the surgery as good47
- Patients got what they needed35
- Doctors and nurses listen52
- Patients trust the staff51
- Inspection rating (Good)50
- Health checks and screening done79
- Meets NHS clinical targets38
- Children vaccinated on time13
What patients say
130 patients answered the 2026 NHS survey about this surgery.
82%
find the phone easy
well above the England average (57%)
78%
say their experience is good
about the England average (77%)
-1
change since last year
2025: 79% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 82% | 57% | 68% |
| Easy to contact via website | 73% | 58% | 66% |
| Easy to contact via NHS App | 59% | 54% | 50% |
| Reception staff helpful | 88% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 32% | 31% | 42% |
| Sees preferred clinician | 38% | 42% | 38% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 85% |
| Next steps within 2 days | 98% | 93% | 85% |
| Good experience of contacting | 82% | 73% | 75% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 73% |
| Waiting time was about right | 73% | 69% | 74% |
| Remote appointment | 26% | 26% | 38% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 89% |
| Treated with care and concern | 83% | 86% | 90% |
| Considered mental wellbeing | 82% | 75% | 75% |
| Had all the information needed | 96% | 92% | 95% |
| Confidence and trust | 94% | 93% | 93% |
| Involved in decisions | 92% | 92% | 91% |
| Needs were met | 89% | 90% | 94% |
| Overall | |||
| Overall experience good | 78% | 77% | 79% |
| Living with a long-term condition | |||
| Confident managing conditions | 60% | 79% | 74% |
| Supported by local services | 77% | 70% | 66% |
| Discussed managing condition | 51% | 43% | 52% |
| Agreed a care plan | 43% | 46% | 55% |
Green means at least 2 points better than England, red at least 2 points worse. With about 130 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 3 October 2023. Bank holidays may differ.
- Address
- Medical Centre Building, 20 Page Street, London, SW1P 4EN
- Phone
- 020 7834 5502
- [email protected]
- Website
- millbankmedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Westminster PCN (a group of local surgeries that share services)
- NHS code
- E87739 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Free NHS WiFi
- Lift
- Pharmacy
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Tube station nearby
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 19 October 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 8.0% | 15.2% |
| Diabetes | 5.1% | 7.9% |
| Asthma | 3.7% | 6.6% |
| COPD | 0.9% | 1.9% |
| Coronary heart disease | 1.8% | 3.0% |
| Depression | 7.0% | 14.3% |
| Obesity | 9.5% | 13.9% |
| Smoking | 13.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 57% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 95% | 78% |
| Asthma: annual review | 83% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Millbank Medical Centrethis surgery | – | 64 | 82% | 78% | Yes |
| The Dr Hickey Surgery for the HomelessLondon, SW1P 2BG | 0.1 mile | – | – | – | Yes |
| Victoria Medical CentreLondon, SW1V 1SN | 0.4 miles | 17 | 50% | 67% | Yes |
| Pimlico Health at the Marven SurgeryLondon, SW1V 3EB | 0.5 miles | 69 | 80% | 87% | Yes |
| Gray's Inn Medical Group VauxhallLondon, SE11 5NH | 0.6 miles | 22 | 62% | 69% | Yes |
| Belgravia SurgeryLondon, SW1W 9PY | 0.8 miles | 42 | 51% | 84% | Yes |
| Waterloo Health CentreLondon, SE1 7AE | 0.8 miles | 64 | 78% | 75% | Yes |
| Belgrave Medical CentreLondon, SW1W 8NA | 0.9 miles | 42 | 76% | 77% | Yes |
| Hurley and Riverside PracticesLondon, SE11 4HJ | 1.0 miles | 18 | 49% | 59% | Yes |
| Mawbey Group PracticeLondon, SW8 2UD | 1.0 miles | 29 | 53% | 75% | Yes |
Common questions
Is Millbank Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Millbank Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 7834 5502.
How do patients rate Millbank Medical Centre?
In the 2026 NHS GP Patient Survey, 78% of patients at Millbank Medical Centre said their overall experience was good. The England average is 77%. 82% found it easy to get through by phone (England 57%). Its GPScore is 64 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Millbank Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Millbank Medical Centre as Good at its last published inspection (report published 19 October 2016).
What are the opening times of Millbank Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 3 October 2023. Bank holidays may differ.
How do I contact Millbank Medical Centre?
Call 020 7834 5502 or visit its website, millbankmedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Medical Centre Building, 20 Page Street, London, SW1P 4EN.
How many patients are registered at Millbank Medical Centre?
Around 9,732 patients are registered (January 2025). The surgery is part of South Westminster PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.