GP surgery in Pimlico
Victoria Medical Centre
29 Upper Tachbrook Street, London, SW1V 1SN
Scores 17 out of 100, poor for a GP surgery in England. 67% of patients say their experience is good and 50% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 8
- Easy to get through on the phone28
- Easy to contact online1
- Good experience of getting in touch7
- Did not wait too long for the appointment12
Quality of care 34
- Patients rate the surgery as good14
- Patients got what they needed31
- Doctors and nurses listen40
- Patients trust the staff32
- Inspection rating (Good)50
- Health checks and screening done82
- Meets NHS clinical targets92
- Children vaccinated on time79
What patients say
93 patients answered the 2026 NHS survey about this surgery.
50%
find the phone easy
below the England average (57%)
67%
say their experience is good
well below the England average (77%)
+2
change since last year
2025: 64% · 2026: 67%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 50% | 57% | 37% |
| Easy to contact via website | 21% | 58% | 16% |
| Easy to contact via NHS App | 25% | 54% | 19% |
| Reception staff helpful | 67% | 85% | 66% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 46% |
| Sees preferred clinician | 39% | 42% | 18% |
| What happened when they got in touch | |||
| Knew what would happen next | 77% | 84% | 84% |
| Next steps within 2 days | 93% | 93% | 93% |
| Good experience of contacting | 54% | 73% | 56% |
| The appointment | |||
| Offered a choice of time or day | 67% | 57% | 47% |
| Waiting time was about right | 54% | 69% | 47% |
| Remote appointment | 20% | 26% | 18% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 78% |
| Treated with care and concern | 83% | 86% | 79% |
| Considered mental wellbeing | 66% | 75% | 64% |
| Had all the information needed | 92% | 92% | 86% |
| Confidence and trust | 91% | 93% | 89% |
| Involved in decisions | 82% | 92% | 85% |
| Needs were met | 88% | 90% | 90% |
| Overall | |||
| Overall experience good | 67% | 77% | 64% |
| Living with a long-term condition | |||
| Confident managing conditions | 66% | 79% | 72% |
| Supported by local services | 61% | 70% | 72% |
| Discussed managing condition | 40% | 43% | 31% |
| Agreed a care plan | 37% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 93 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 6pm |
| Saturday | 9am to 1pm |
| Sunday | Closed |
Confirmed by the surgery on 15 December 2015. Bank holidays may differ.
- Address
- 29 Upper Tachbrook Street, London, SW1V 1SN
- Phone
- 020 7834 2298
- Website
- www.victoriamedicalcentre.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Westminster PCN (a group of local surgeries that share services)
- NHS code
- E87002 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Lees Place Medical Centre
- 11 Shepherds Place, Mayfair, London, W1K 6LG
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Baby changing facility
- Children’s play area
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 4 June 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 8.8% | 15.2% |
| Diabetes | 4.7% | 7.9% |
| Asthma | 3.3% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 2.3% | 3.0% |
| Depression | 9.3% | 14.3% |
| Obesity | 5.6% | 13.9% |
| Smoking | 15.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 83% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 89% | 78% |
| Asthma: annual review | 79% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Victoria Medical Centrethis surgery | – | 17 | 50% | 67% | Yes |
| Pimlico Health at the Marven SurgeryLondon, SW1V 3EB | 0.3 miles | 69 | 80% | 87% | Yes |
| The Dr Hickey Surgery for the HomelessLondon, SW1P 2BG | 0.4 miles | – | – | – | Yes |
| Millbank Medical CentreLondon, SW1P 4EN | 0.4 miles | 64 | 82% | 78% | Yes |
| Belgravia SurgeryLondon, SW1W 9PY | 0.4 miles | 42 | 51% | 84% | Yes |
| Belgrave Medical CentreLondon, SW1W 8NA | 0.6 miles | 42 | 76% | 77% | Yes |
| Royal Hospital ChelseaLondon, SW3 4SR | 0.9 miles | 100 | 95% | 99% | – |
| Gray's Inn Medical Group VauxhallLondon, SE11 5NH | 0.9 miles | 22 | 62% | 69% | Yes |
| Knightsbridge Medical CentreLondon, SW1X 0ET | 1.0 miles | 70 | 73% | 84% | Yes |
| Mawbey Group PracticeLondon, SW8 2UD | 1.1 miles | 29 | 53% | 75% | Yes |
Pimlico Health at the Marven Surgery is 0.3 miles away, scores 69 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Victoria Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Victoria Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 7834 2298.
How do patients rate Victoria Medical Centre?
In the 2026 NHS GP Patient Survey, 67% of patients at Victoria Medical Centre said their overall experience was good. The England average is 77%. 50% found it easy to get through by phone (England 57%). Its GPScore is 17 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Victoria Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Victoria Medical Centre as Good at its last published inspection (report published 4 June 2018).
What are the opening times of Victoria Medical Centre?
Reception is open Monday 8am to 6pm, Tuesday 8am to 8pm, Wednesday 8am to 6pm, Thursday 8am to 8pm, Friday 8am to 6pm, Saturday 9am to 1pm, Sunday closed. The surgery last confirmed these times on 15 December 2015. Bank holidays may differ.
How do I contact Victoria Medical Centre?
Call 020 7834 2298 or visit its website, www.victoriamedicalcentre.com. You can also book and order repeat prescriptions in the NHS App. The address is 29 Upper Tachbrook Street, London, SW1V 1SN.
Does Victoria Medical Centre have a branch surgery?
Yes. Victoria Medical Centre also runs Lees Place Medical Centre (11 Shepherds Place, Mayfair, London, W1K 6LG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Victoria Medical Centre?
Around 17,505 patients are registered (January 2025). The surgery is part of South Westminster PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.