GP surgery in Leicester
Westend Medical Practice
Fosse Road South, Leicester, LE3 0LP
Scores 10 out of 100, poor for a GP surgery in England. 63% of patients say their experience is good and 38% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 5
- Easy to get through on the phone12
- Easy to contact online9
- Good experience of getting in touch9
- Did not wait too long for the appointment10
Quality of care 20
- Patients rate the surgery as good9
- Patients got what they needed52
- Doctors and nurses listen37
- Patients trust the staff30
- Inspection rating (Good)50
- Health checks and screening done38
- Meets NHS clinical targets36
- Children vaccinated on time25
What patients say
114 patients answered the 2026 NHS survey about this surgery.
38%
find the phone easy
well below the England average (57%)
63%
say their experience is good
well below the England average (77%)
-9
change since last year
2025: 71% · 2026: 63%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 38% | 57% | 38% |
| Easy to contact via website | 36% | 58% | 32% |
| Easy to contact via NHS App | 39% | 54% | 43% |
| Reception staff helpful | 75% | 85% | 80% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 27% |
| Sees preferred clinician | 42% | 42% | 13% |
| What happened when they got in touch | |||
| Knew what would happen next | 74% | 84% | 78% |
| Next steps within 2 days | 98% | 93% | 88% |
| Good experience of contacting | 57% | 73% | 52% |
| The appointment | |||
| Offered a choice of time or day | 52% | 57% | 40% |
| Waiting time was about right | 53% | 69% | 47% |
| Remote appointment | 18% | 26% | 35% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 84% |
| Treated with care and concern | 78% | 86% | 82% |
| Considered mental wellbeing | 69% | 75% | 67% |
| Had all the information needed | 96% | 92% | 87% |
| Confidence and trust | 91% | 93% | 91% |
| Involved in decisions | 87% | 92% | 91% |
| Needs were met | 92% | 90% | 86% |
| Overall | |||
| Overall experience good | 63% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 67% | 79% | 75% |
| Supported by local services | 57% | 70% | 72% |
| Discussed managing condition | 20% | 43% | 49% |
| Agreed a care plan | 25% | 46% | 34% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 1pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 25 November 2024. Bank holidays may differ.
- Address
- Fosse Road South, Leicester, LE3 0LP
- Phone
- 0116 295 3140
- Website
- www.westendgp.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Orion PCN (a group of local surgeries that share services)
- NHS code
- C82639 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Colwell Road Surgery
- 26 Colwell Road, Leicester, LE3 9AX
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 12 March 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.2% | 15.2% |
| Diabetes | 9.0% | 7.9% |
| Asthma | 6.3% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 1.9% | 3.0% |
| Depression | 12.2% | 14.3% |
| Obesity | 12.8% | 13.9% |
| Smoking | 18.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 82% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 69% | 78% |
| Asthma: annual review | 57% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Westend Medical Practicethis surgery | – | 10 | 38% | 63% | Yes |
| Dr U K RoyLeicester, LE3 0QD | 0.1 mile | 87 | 70% | 93% | Yes |
| Westcotes GP Surgery (One)Leicester, LE3 0QR | 0.2 miles | 32 | 60% | 76% | Yes |
| Westcotes GP Surgery (Two)Leicester, LE3 0QR | 0.2 miles | 30 | 66% | 72% | Yes |
| Dr S ShafiLeicester, LE3 0AA | 0.3 miles | 12 | 48% | 70% | Yes |
| Fosse Medical Centre (Dr H Mukadam)Leicester, LE3 5RR | 0.4 miles | 27 | 46% | 82% | Yes |
| Narborough Road SurgeryLeicester, LE3 0PE | 0.5 miles | 48 | 72% | 76% | Yes |
| De Montfort SurgeryLeicester, LE2 7HX | 0.6 miles | 2 | 37% | 57% | Yes |
| Walnut St Medical CentreLeicester, LE2 7LE | 0.8 miles | 27 | 56% | 75% | Yes |
| Inclusion HealthcareLeicester, LE1 4SX | 0.8 miles | 78 | 79% | 83% | Yes |
Dr U K Roy is 0.1 mile away, scores 87 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Westend Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Westend Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0116 295 3140.
How do patients rate Westend Medical Practice?
In the 2026 NHS GP Patient Survey, 63% of patients at Westend Medical Practice said their overall experience was good. The England average is 77%. 38% found it easy to get through by phone (England 57%). Its GPScore is 10 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Westend Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Westend Medical Practice as Good at its last published inspection (report published 12 March 2019).
What are the opening times of Westend Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 1pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 25 November 2024. Bank holidays may differ.
How do I contact Westend Medical Practice?
Call 0116 295 3140 or visit its website, www.westendgp.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Fosse Road South, Leicester, LE3 0LP.
Does Westend Medical Practice have a branch surgery?
Yes. Westend Medical Practice also runs Colwell Road Surgery (26 Colwell Road, Leicester, LE3 9AX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Westend Medical Practice?
Around 10,582 patients are registered (January 2025). The surgery is part of Orion PCN, a group of local surgeries that share staff and services, in the Leicester, Leicestershire and Rutland NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.