GP surgery in Barkerend
New Otley Road Medical Practice
Hillside Bridge, 4 Butler Street West, Bradford, BD3 0BS
Scores 21 out of 100, below average for a GP surgery in England. 65% of patients say their experience is good and 59% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 29
- Easy to get through on the phone44
- Easy to contact online19
- Good experience of getting in touch8
- Did not wait too long for the appointment52
Quality of care 15
- Patients rate the surgery as good12
- Patients got what they needed56
- Doctors and nurses listen6
- Patients trust the staff2
- Inspection rating (Good)50
- Health checks and screening done65
- Meets NHS clinical targets14
- Children vaccinated on time2
What patients say
78 patients answered the 2026 NHS survey about this surgery.
59%
find the phone easy
about the England average (57%)
65%
say their experience is good
well below the England average (77%)
0
change since last year
2025: 65% · 2026: 65%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 59% | 57% | 57% |
| Easy to contact via website | 43% | 58% | 53% |
| Easy to contact via NHS App | 45% | 54% | 55% |
| Reception staff helpful | 75% | 85% | 71% |
| Seeing the same person | |||
| Has a preferred clinician | 42% | 31% | 44% |
| Sees preferred clinician | 17% | 42% | 37% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 64% |
| Next steps within 2 days | 91% | 93% | 98% |
| Good experience of contacting | 55% | 73% | 61% |
| The appointment | |||
| Offered a choice of time or day | 34% | 57% | 47% |
| Waiting time was about right | 72% | 69% | 65% |
| Remote appointment | 22% | 26% | 36% |
| The doctor or nurse | |||
| Good at listening | 75% | 87% | 76% |
| Treated with care and concern | 73% | 86% | 75% |
| Considered mental wellbeing | 62% | 75% | 69% |
| Had all the information needed | 83% | 92% | 93% |
| Confidence and trust | 81% | 93% | 89% |
| Involved in decisions | 86% | 92% | 85% |
| Needs were met | 92% | 90% | 85% |
| Overall | |||
| Overall experience good | 65% | 77% | 65% |
| Living with a long-term condition | |||
| Confident managing conditions | 60% | 79% | 69% |
| Supported by local services | 60% | 70% | 60% |
| Discussed managing condition | 54% | 43% | 49% |
| Agreed a care plan | 42% | 46% | 70% |
Green means at least 2 points better than England, red at least 2 points worse. With about 78 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 9 April 2025. Bank holidays may differ.
- Address
- Hillside Bridge, 4 Butler Street West, Bradford, BD3 0BS
- Phone
- 01274 033888
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Bradford City 6 PCN (a group of local surgeries that share services)
- NHS code
- B83611 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Hillside Bridge Branch Surgery
- Hillside Bridge Health Care Centre, 4 Butler Street West, Bradford, BD3 0BS
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 9.2% | 15.2% |
| Diabetes | 12.1% | 7.9% |
| Asthma | 6.9% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 2.1% | 3.0% |
| Depression | 8.6% | 14.3% |
| Obesity | 12.1% | 13.9% |
| Smoking | 18.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 62% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 45% | 57% |
| Diabetes: annual foot check | 71% | 78% |
| Asthma: annual review | 87% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| New Otley Road Medical Practicethis surgery | – | 21 | 59% | 65% | Yes |
| Primrose SurgeryBradford, BD3 0BS | under 0.1 miles | 4 | 32% | 55% | Yes |
| Farrow Medical CentreBradford, BD3 0HX | 0.3 miles | 30 | 50% | 80% | Yes |
| Bevan Community Benefit SocietyBradford, BD1 3LS | 0.6 miles | 51 | 57% | 84% | Yes |
| Peel Park SurgeryBradford, BD2 4RA | 0.7 miles | 27 | 48% | 69% | Yes |
| Valley View SurgeryBradford, BD2 4RA | 0.7 miles | 1 | 29% | 61% | Yes |
| Clarendon Medical CentreBradford, BD1 3DN | 0.7 miles | 17 | 59% | 68% | Yes |
| Moor Park Medical PracticeBradford, BD3 8QH | 0.8 miles | 54 | 68% | 75% | Yes |
| The Avicenna Medical PracticeBradford, BD3 8QH | 0.8 miles | 27 | 54% | 69% | Yes |
| Bradford Moor PracticeBradford, BD3 8QH | 0.8 miles | 9 | 49% | 63% | Yes |
Bevan Community Benefit Society is 0.6 miles away, scores 51 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is New Otley Road Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), New Otley Road Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01274 033888.
How do patients rate New Otley Road Medical Practice?
In the 2026 NHS GP Patient Survey, 65% of patients at New Otley Road Medical Practice said their overall experience was good. The England average is 77%. 59% found it easy to get through by phone (England 57%). Its GPScore is 21 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for New Otley Road Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated New Otley Road Medical Practice as Good at its last published inspection (report published 24 August 2023).
What are the opening times of New Otley Road Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 9 April 2025. Bank holidays may differ.
How do I contact New Otley Road Medical Practice?
Call 01274 033888. You can also book and order repeat prescriptions in the NHS App. The address is Hillside Bridge, 4 Butler Street West, Bradford, BD3 0BS.
Does New Otley Road Medical Practice have a branch surgery?
Yes. New Otley Road Medical Practice also runs Hillside Bridge Branch Surgery (Hillside Bridge Health Care Centre, 4 Butler Street West, Bradford, BD3 0BS). Patients register with the practice and can usually be seen at either site.
How many patients are registered at New Otley Road Medical Practice?
Around 11,737 patients are registered (January 2025). The surgery is part of Bradford City 6 PCN, a group of local surgeries that share staff and services, in the West Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.