GP surgery in Bromsgrove
New Road Surgery Bromsgrove
46 New Road, Bromsgrove, B60 2JS
Scores 68 out of 100, good for a GP surgery in England. 81% of patients say their experience is good and 68% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 64
- Easy to get through on the phone61
- Easy to contact online52
- Good experience of getting in touch56
- Did not wait too long for the appointment69
Quality of care 72
- Patients rate the surgery as good58
- Patients got what they needed72
- Doctors and nurses listen77
- Patients trust the staff57
- Inspection rating (Good)50
- Health checks and screening done50
- Meets NHS clinical targets92
- Children vaccinated on time90
What patients say
100 patients answered the 2026 NHS survey about this surgery.
68%
find the phone easy
well above the England average (57%)
81%
say their experience is good
above the England average (77%)
+5
change since last year
2025: 76% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 68% | 57% | 61% |
| Easy to contact via website | 59% | 58% | 38% |
| Easy to contact via NHS App | 77% | 54% | 50% |
| Reception staff helpful | 85% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 19% | 31% | 19% |
| Sees preferred clinician | 8% | 42% | 28% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 91% |
| Next steps within 2 days | 95% | 93% | 99% |
| Good experience of contacting | 78% | 73% | 79% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 73% |
| Waiting time was about right | 78% | 69% | 74% |
| Remote appointment | 23% | 26% | 16% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 87% |
| Treated with care and concern | 88% | 86% | 87% |
| Considered mental wellbeing | 75% | 75% | 73% |
| Had all the information needed | 92% | 92% | 90% |
| Confidence and trust | 94% | 93% | 90% |
| Involved in decisions | 94% | 92% | 88% |
| Needs were met | 94% | 90% | 86% |
| Overall | |||
| Overall experience good | 81% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 86% |
| Supported by local services | 65% | 70% | 65% |
| Discussed managing condition | 38% | 43% | 42% |
| Agreed a care plan | 38% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 100 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 7 August 2025. Bank holidays may differ.
- Address
- 46 New Road, Bromsgrove, B60 2JS
- Phone
- 01527 575800
- [email protected]
- Website
- newroadsurgery.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Redditch & Bromsgrove & District PCN (a group of local surgeries that share services)
- NHS code
- M81021 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Children’s play area
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Parent and baby room
- Pharmacy
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.8% | 15.2% |
| Diabetes | 6.3% | 7.9% |
| Asthma | 7.1% | 6.6% |
| COPD | 1.1% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 15.0% | 14.3% |
| Obesity | 14.6% | 13.9% |
| Smoking | 8.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 78% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| New Road Surgery Bromsgrovethis surgery | – | 68 | 68% | 81% | Yes |
| St. Johns SurgeryBromsgrove, B61 0AZ | 0.5 miles | 51 | 37% | 80% | Yes |
| Churchfields SurgeryBromsgrove, B61 0AZ | 0.5 miles | 84 | 71% | 81% | Yes |
| Davenal House Surgery PartnershipBromsgrove, B61 0DD | 0.5 miles | 60 | 63% | 77% | Yes |
| Catshill Village SurgeryBromsgrove, B61 0PU | 2.4 miles | 80 | 88% | 84% | Yes |
| Barnt Green SurgeryBirmingham, B45 8NF | 3.4 miles | 85 | 76% | 83% | Yes |
| Cornhill SurgeryBirmingham, B45 9JT | 4.4 miles | 81 | 86% | 88% | Yes |
| New Road SurgeryBirmingham, B45 9HY | 4.5 miles | 78 | 69% | 83% | Yes |
| Leach Heath Medical CentreBirmingham, B45 9BU | 4.6 miles | 13 | 33% | 69% | Yes |
| Hillview Medical CentreRedditch, B97 4RN | 4.8 miles | 86 | 93% | 93% | Yes |
Churchfields Surgery is 0.5 miles away, scores 84 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is New Road Surgery Bromsgrove taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), New Road Surgery Bromsgrove was taking on new patients. You can register online through the NHS website or call the surgery on 01527 575800.
How do patients rate New Road Surgery Bromsgrove?
In the 2026 NHS GP Patient Survey, 81% of patients at New Road Surgery Bromsgrove said their overall experience was good. The England average is 77%. 68% found it easy to get through by phone (England 57%). Its GPScore is 68 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for New Road Surgery Bromsgrove?
The Care Quality Commission, which inspects GP surgeries in England, rated New Road Surgery Bromsgrove as Good at its last published inspection (report published 19 January 2024).
What are the opening times of New Road Surgery Bromsgrove?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 7 August 2025. Bank holidays may differ.
How do I contact New Road Surgery Bromsgrove?
Call 01527 575800 or visit its website, newroadsurgery.com. You can also book and order repeat prescriptions in the NHS App. The address is 46 New Road, Bromsgrove, B60 2JS.
How many patients are registered at New Road Surgery Bromsgrove?
Around 13,001 patients are registered (January 2025). The surgery is part of Redditch & Bromsgrove & District PCN, a group of local surgeries that share staff and services, in the Herefordshire and Worcestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.