GP surgery in Bromsgrove
St. Johns Surgery
B H I Parkside, Stourbridge Road, Bromsgrove, B61 0AZ
Scores 51 out of 100, average for a GP surgery in England. 80% of patients say their experience is good and 37% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 27
- Easy to get through on the phone10
- Easy to contact online2
- Good experience of getting in touch36
- Did not wait too long for the appointment58
Quality of care 80
- Patients rate the surgery as good52
- Patients got what they needed82
- Doctors and nurses listen78
- Patients trust the staff82
- Inspection rating (Good)50
- Health checks and screening done85
- Meets NHS clinical targets88
- Children vaccinated on time86
What patients say
105 patients answered the 2026 NHS survey about this surgery.
37%
find the phone easy
well below the England average (57%)
80%
say their experience is good
above the England average (77%)
+5
change since last year
2025: 75% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 37% | 57% | 57% |
| Easy to contact via website | 26% | 58% | 14% |
| Easy to contact via NHS App | 25% | 54% | 36% |
| Reception staff helpful | 86% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 17% |
| Sees preferred clinician | 16% | 42% | 21% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 77% |
| Next steps within 2 days | 93% | 93% | 97% |
| Good experience of contacting | 71% | 73% | 58% |
| The appointment | |||
| Offered a choice of time or day | 41% | 57% | 45% |
| Waiting time was about right | 74% | 69% | 65% |
| Remote appointment | 7% | 26% | 13% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 91% |
| Treated with care and concern | 93% | 86% | 92% |
| Considered mental wellbeing | 78% | 75% | 77% |
| Had all the information needed | 96% | 92% | 93% |
| Confidence and trust | 97% | 93% | 98% |
| Involved in decisions | 91% | 92% | 93% |
| Needs were met | 96% | 90% | 94% |
| Overall | |||
| Overall experience good | 80% | 77% | 75% |
| Living with a long-term condition | |||
| Confident managing conditions | 68% | 79% | 81% |
| Supported by local services | 58% | 70% | 69% |
| Discussed managing condition | 47% | 43% | 37% |
| Agreed a care plan | 38% | 46% | 27% |
Green means at least 2 points better than England, red at least 2 points worse. With about 105 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 6:45am to 8pm |
| Tuesday | 6:45am to 6:30pm |
| Wednesday | 6:45am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 14 October 2024. Bank holidays may differ.
- Address
- B H I Parkside, Stourbridge Road, Bromsgrove, B61 0AZ
- Phone
- 01527 872393
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Redditch & Bromsgrove & District PCN (a group of local surgeries that share services)
- NHS code
- M81082 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Wychbold Surgery
- De Wych Road, Wychbold, Droitwich Spa, WR9 7PS
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 5 December 2018
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.5% | 15.2% |
| Diabetes | 7.8% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 19.4% | 14.3% |
| Obesity | 17.8% | 13.9% |
| Smoking | 12.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 74% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| St. Johns Surgerythis surgery | – | 51 | 37% | 80% | Yes |
| Churchfields SurgeryBromsgrove, B61 0AZ | under 0.1 miles | 84 | 71% | 81% | Yes |
| Davenal House Surgery PartnershipBromsgrove, B61 0DD | 0.2 miles | 60 | 63% | 77% | Yes |
| New Road Surgery BromsgroveBromsgrove, B60 2JS | 0.5 miles | 68 | 68% | 81% | Yes |
| Catshill Village SurgeryBromsgrove, B61 0PU | 2.0 miles | 80 | 88% | 84% | Yes |
| Barnt Green SurgeryBirmingham, B45 8NF | 3.3 miles | 85 | 76% | 83% | Yes |
| Cornhill SurgeryBirmingham, B45 9JT | 4.1 miles | 81 | 86% | 88% | Yes |
| New Road SurgeryBirmingham, B45 9HY | 4.1 miles | 78 | 69% | 83% | Yes |
| Leach Heath Medical CentreBirmingham, B45 9BU | 4.3 miles | 13 | 33% | 69% | Yes |
| The Glebeland SurgeryStourbridge, DY9 9TH | 4.4 miles | 99 | 100% | 97% | Yes |
Churchfields Surgery is under 0.1 miles away, scores 84 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is St. Johns Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), St. Johns Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01527 872393.
How do patients rate St. Johns Surgery?
In the 2026 NHS GP Patient Survey, 80% of patients at St. Johns Surgery said their overall experience was good. The England average is 77%. 37% found it easy to get through by phone (England 57%). Its GPScore is 51 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for St. Johns Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated St. Johns Surgery as Good at its last published inspection (report published 5 December 2018).
What are the opening times of St. Johns Surgery?
Reception is open Monday 6:45am to 8pm, Tuesday 6:45am to 6:30pm, Wednesday 6:45am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 14 October 2024. Bank holidays may differ.
How do I contact St. Johns Surgery?
Call 01527 872393. You can also book and order repeat prescriptions in the NHS App. The address is B H I Parkside, Stourbridge Road, Bromsgrove, B61 0AZ.
Does St. Johns Surgery have a branch surgery?
Yes. St. Johns Surgery also runs Wychbold Surgery (De Wych Road, Wychbold, Droitwich Spa, WR9 7PS). Patients register with the practice and can usually be seen at either site.
How many patients are registered at St. Johns Surgery?
Around 15,697 patients are registered (January 2025). The surgery is part of Redditch & Bromsgrove & District PCN, a group of local surgeries that share staff and services, in the Herefordshire and Worcestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.