GP surgery in Huddersfield
New Street & Netherton Group Practice
21 New Street, Milnsbridge, Huddersfield, HD3 4LB
Scores 75 out of 100, good for a GP surgery in England. 84% of patients say their experience is good and 75% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 80
- Easy to get through on the phone75
- Easy to contact online43
- Good experience of getting in touch81
- Did not wait too long for the appointment79
Quality of care 64
- Patients rate the surgery as good67
- Patients got what they needed52
- Doctors and nurses listen24
- Patients trust the staff34
- Inspection rating (Good)50
- Health checks and screening done92
- Meets NHS clinical targets84
- Children vaccinated on time78
What patients say
88 patients answered the 2026 NHS survey about this surgery.
75%
find the phone easy
well above the England average (57%)
84%
say their experience is good
above the England average (77%)
-8
change since last year
2025: 91% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 75% | 57% | 69% |
| Easy to contact via website | 55% | 58% | 52% |
| Easy to contact via NHS App | 65% | 54% | 67% |
| Reception staff helpful | 92% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 35% | 31% | 30% |
| Sees preferred clinician | 46% | 42% | 55% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 82% |
| Next steps within 2 days | 99% | 93% | 95% |
| Good experience of contacting | 86% | 73% | 80% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 69% |
| Waiting time was about right | 82% | 69% | 67% |
| Remote appointment | 22% | 26% | 9% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 94% |
| Treated with care and concern | 74% | 86% | 92% |
| Considered mental wellbeing | 69% | 75% | 89% |
| Had all the information needed | 93% | 92% | 94% |
| Confidence and trust | 91% | 93% | 98% |
| Involved in decisions | 90% | 92% | 98% |
| Needs were met | 91% | 90% | 92% |
| Overall | |||
| Overall experience good | 84% | 77% | 91% |
| Living with a long-term condition | |||
| Confident managing conditions | 90% | 79% | 83% |
| Supported by local services | 77% | 70% | 81% |
| Discussed managing condition | 49% | 43% | 51% |
| Agreed a care plan | 60% | 46% | 39% |
Green means at least 2 points better than England, red at least 2 points worse. With about 88 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 5pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 25 October 2024. Bank holidays may differ.
- Address
- 21 New Street, Milnsbridge, Huddersfield, HD3 4LB
- Phone
- 01484 651622
- [email protected]
- Website
- www.newstandnetherton.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Viaduct Care PCN (a group of local surgeries that share services)
- NHS code
- B85036 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Netherton Surgery
- 327 Meltham Road, Netherton, Huddersfield, HD4 7EX · 01484 422509
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.1% | 15.2% |
| Diabetes | 10.6% | 7.9% |
| Asthma | 8.8% | 6.6% |
| COPD | 2.5% | 1.9% |
| Coronary heart disease | 3.4% | 3.0% |
| Depression | 17.8% | 14.3% |
| Obesity | 17.9% | 13.9% |
| Smoking | 16.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 84% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 69% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 76% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| New Street & Netherton Group Practicethis surgery | – | 75 | 75% | 84% | Yes |
| Crosland Moor SurgeryHuddersfield, HD4 5RX | 0.8 miles | 47 | 78% | 83% | Yes |
| Paddock and Longwood Family PracticeHuddersfield, HD1 4TS | 1.0 miles | 50 | 70% | 71% | Yes |
| Fieldhead SurgeryHuddersfield, HD7 4QQ | 1.1 miles | 27 | 50% | 74% | Yes |
| Westbourne SurgeryHuddersfield, HD1 4QR | 1.3 miles | 97 | 92% | 95% | Yes |
| Thornton Lodge SurgeryHuddersfield, HD1 3SB | 1.3 miles | 17 | 54% | 73% | Yes |
| Lindley Group Practice LtdHuddersfield, HD3 3DY | 1.3 miles | 51 | 60% | 82% | Yes |
| Meltham Road SurgeryHuddersfield, HD1 3UP | 1.3 miles | 20 | 63% | 77% | Yes |
| Lockwood SurgeryHuddersfield, HD1 3XH | 1.4 miles | 11 | 61% | 67% | Yes |
| Marsh SurgeryHuddersfield, HD1 4LE | 1.4 miles | 57 | 60% | 83% | Yes |
Westbourne Surgery is 1.3 miles away, scores 97 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is New Street & Netherton Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), New Street & Netherton Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01484 651622.
How do patients rate New Street & Netherton Group Practice?
In the 2026 NHS GP Patient Survey, 84% of patients at New Street & Netherton Group Practice said their overall experience was good. The England average is 77%. 75% found it easy to get through by phone (England 57%). Its GPScore is 75 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for New Street & Netherton Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated New Street & Netherton Group Practice as Good at its last published inspection (report published 8 February 2024).
What are the opening times of New Street & Netherton Group Practice?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 5pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 25 October 2024. Bank holidays may differ.
How do I contact New Street & Netherton Group Practice?
Call 01484 651622 or visit its website, www.newstandnetherton.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 21 New Street, Milnsbridge, Huddersfield, HD3 4LB.
Does New Street & Netherton Group Practice have a branch surgery?
Yes. New Street & Netherton Group Practice also runs Netherton Surgery (327 Meltham Road, Netherton, Huddersfield, HD4 7EX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at New Street & Netherton Group Practice?
Around 8,500 patients are registered (January 2025). The surgery is part of Viaduct Care PCN, a group of local surgeries that share staff and services, in the West Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.