GP surgery in Clacton-on-Sea
North Clacton Medical Practice
Unit 5, 7 & 8, Crusader Business Park, Stephenson Road West, Clacton-on-Sea, CO15 4TN
Scores 7 out of 100, poor for a GP surgery in England. 60% of patients say their experience is good and 39% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 9
- Easy to get through on the phone13
- Easy to contact online19
- Good experience of getting in touch6
- Did not wait too long for the appointment24
Quality of care 7
- Patients rate the surgery as good7
- Patients got what they needed1
- Doctors and nurses listen11
- Patients trust the staff8
- Inspection rating (Good)50
- Health checks and screening done73
- Meets NHS clinical targets32
- Children vaccinated on time14
What patients say
130 patients answered the 2026 NHS survey about this surgery.
39%
find the phone easy
well below the England average (57%)
60%
say their experience is good
well below the England average (77%)
+2
change since last year
2025: 59% · 2026: 60%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 39% | 57% | 33% |
| Easy to contact via website | 43% | 58% | 32% |
| Easy to contact via NHS App | 56% | 54% | 23% |
| Reception staff helpful | 87% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 21% |
| Sees preferred clinician | 22% | 42% | 30% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 84% |
| Next steps within 2 days | 86% | 93% | 92% |
| Good experience of contacting | 53% | 73% | 57% |
| The appointment | |||
| Offered a choice of time or day | 48% | 57% | 48% |
| Waiting time was about right | 62% | 69% | 70% |
| Remote appointment | 28% | 26% | 32% |
| The doctor or nurse | |||
| Good at listening | 78% | 87% | 80% |
| Treated with care and concern | 73% | 86% | 79% |
| Considered mental wellbeing | 64% | 75% | 51% |
| Had all the information needed | 88% | 92% | 91% |
| Confidence and trust | 85% | 93% | 86% |
| Involved in decisions | 83% | 92% | 90% |
| Needs were met | 73% | 90% | 92% |
| Overall | |||
| Overall experience good | 60% | 77% | 59% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 72% |
| Supported by local services | 53% | 70% | 73% |
| Discussed managing condition | 33% | 43% | 27% |
| Agreed a care plan | 32% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 130 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 1pm 2pm to 6:30pm |
| Tuesday | 8am to 1pm 2pm to 7:30pm |
| Wednesday | 8am to 1pm 2pm to 6:30pm |
| Thursday | 8am to 1pm 2pm to 7:30pm |
| Friday | 8am to 1pm 2pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 November 2023. Bank holidays may differ.
- Address
- Unit 5, 7 & 8, Crusader Business Park, Stephenson Road West, Clacton-on-Sea, CO15 4TN
- Phone
- 01255 688884
- [email protected]
- Website
- www.ncmghealth.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Clacton PCN (a group of local surgeries that share services)
- NHS code
- F81741 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- North Clacton Medical Group: Great Clacton Medical Practice
- 17 North Road, Clacton-on-Sea, CO15 4DA
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 24.3% | 15.2% |
| Diabetes | 13.0% | 7.9% |
| Asthma | 8.8% | 6.6% |
| COPD | 3.9% | 1.9% |
| Coronary heart disease | 5.3% | 3.0% |
| Depression | 15.9% | 14.3% |
| Obesity | 18.8% | 13.9% |
| Smoking | 16.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 95% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 92% | 78% |
| Asthma: annual review | 75% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| North Clacton Medical Practicethis surgery | – | 7 | 39% | 60% | Yes |
| Old Road SurgeryClacton-on-Sea, CO15 3AU | 1.7 miles | 2 | 35% | 57% | Yes |
| East Lynne Medical CentreClacton-on-Sea, CO15 3PP | 1.9 miles | 62 | 62% | 86% | Yes |
| Ranworth SurgeryClacton-on-Sea, CO15 1NJ | 1.9 miles | 38 | 45% | 73% | Yes |
| St. James SurgeryClacton-on-Sea, CO15 1DA | 2.2 miles | 92 | 64% | 96% | Yes |
| Thorpe SurgeryClacton-on-Sea, CO16 0EA | 2.7 miles | 48 | 66% | 76% | Yes |
| Clacton Community PracticesClacton-on-Sea, CO15 2NB | 3.2 miles | 37 | 43% | 77% | Yes |
| Caradoc SurgeryFrinton-on-Sea, CO13 9JT | 3.7 miles | 56 | 50% | 84% | Yes |
| Great Bentley SurgeryColchester, CO7 8PJ | 4.9 miles | 89 | 75% | 88% | Yes |
| Walton Medical CentreWalton on the Naze, CO14 8PA | 5.1 miles | 32 | 44% | 71% | Yes |
East Lynne Medical Centre is 1.9 miles away, scores 62 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is North Clacton Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), North Clacton Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01255 688884.
How do patients rate North Clacton Medical Practice?
In the 2026 NHS GP Patient Survey, 60% of patients at North Clacton Medical Practice said their overall experience was good. The England average is 77%. 39% found it easy to get through by phone (England 57%). Its GPScore is 7 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for North Clacton Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated North Clacton Medical Practice as Good at its last published inspection (report published 14 November 2024).
What are the opening times of North Clacton Medical Practice?
Reception is open Monday 8am to 1pm 2pm to 6:30pm, Tuesday 8am to 1pm 2pm to 7:30pm, Wednesday 8am to 1pm 2pm to 6:30pm, Thursday 8am to 1pm 2pm to 7:30pm, Friday 8am to 1pm 2pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 November 2023. Bank holidays may differ.
How do I contact North Clacton Medical Practice?
Call 01255 688884 or visit its website, www.ncmghealth.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Unit 5, 7 & 8, Crusader Business Park, Stephenson Road West, Clacton-on-Sea, CO15 4TN.
Does North Clacton Medical Practice have a branch surgery?
Yes. North Clacton Medical Practice also runs North Clacton Medical Group: Great Clacton Medical Practice (17 North Road, Clacton-on-Sea, CO15 4DA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at North Clacton Medical Practice?
Around 10,920 patients are registered (January 2025). The surgery is part of Clacton PCN, a group of local surgeries that share staff and services, in the Essex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.