GP surgery in Croydon
North Croydon Medical Centre
518 London Road, Thornton Heath, CR7 7HQ
Scores 24 out of 100, below average for a GP surgery in England. 78% of patients say their experience is good and 60% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 30
- Easy to get through on the phone46
- Easy to contact online13
- Good experience of getting in touch41
- Did not wait too long for the appointment22
Quality of care 19
- Patients rate the surgery as good46
- Patients got what they needed19
- Doctors and nurses listen24
- Patients trust the staff16
- Inspection rating (Good)50
- Health checks and screening done8
- Meets NHS clinical targets27
- Children vaccinated on time8
What patients say
106 patients answered the 2026 NHS survey about this surgery.
60%
find the phone easy
above the England average (57%)
78%
say their experience is good
about the England average (77%)
+6
change since last year
2025: 72% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 60% | 57% | 60% |
| Easy to contact via website | 40% | 58% | 48% |
| Easy to contact via NHS App | 58% | 54% | 53% |
| Reception staff helpful | 77% | 85% | 84% |
| Seeing the same person | |||
| Has a preferred clinician | 56% | 31% | 47% |
| Sees preferred clinician | 32% | 42% | 44% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 69% |
| Next steps within 2 days | 96% | 93% | 98% |
| Good experience of contacting | 72% | 73% | 70% |
| The appointment | |||
| Offered a choice of time or day | 67% | 57% | 77% |
| Waiting time was about right | 61% | 69% | 58% |
| Remote appointment | 35% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 89% |
| Treated with care and concern | 81% | 86% | 87% |
| Considered mental wellbeing | 73% | 75% | 78% |
| Had all the information needed | 84% | 92% | 92% |
| Confidence and trust | 88% | 93% | 92% |
| Involved in decisions | 84% | 92% | 86% |
| Needs were met | 86% | 90% | 85% |
| Overall | |||
| Overall experience good | 78% | 77% | 72% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 80% |
| Supported by local services | 59% | 70% | 62% |
| Discussed managing condition | 68% | 43% | 51% |
| Agreed a care plan | 48% | 46% | 59% |
Green means at least 2 points better than England, red at least 2 points worse. With about 106 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 8pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 November 2024. Bank holidays may differ.
- Address
- 518 London Road, Thornton Heath, CR7 7HQ
- Phone
- 020 8665 4757
- [email protected]
- Website
- www.northcroydonmedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Mayday South PCN (a group of local surgeries that share services)
- NHS code
- H83011 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 21 September 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.6% | 15.2% |
| Diabetes | 8.4% | 7.9% |
| Asthma | 3.2% | 6.6% |
| COPD | 0.8% | 1.9% |
| Coronary heart disease | 1.6% | 3.0% |
| Depression | 8.3% | 14.3% |
| Obesity | 13.4% | 13.9% |
| Smoking | 16.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 55% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 58% | 68% |
| Blood pressure checked in last 5 years (45+) | 76% | 87% |
| Diabetes: blood pressure on target | 68% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 50% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| North Croydon Medical Centrethis surgery | – | 24 | 60% | 78% | Yes |
| Eversley Medical CentreThornton Heath, CR7 6AR | under 0.1 miles | 33 | 39% | 80% | Yes |
| London Road Medical PracticeThornton Heath, CR7 6AR | under 0.1 miles | 25 | 57% | 67% | Yes |
| Rainbow Health CentreCroydon, CR0 2PD | 0.3 miles | – | – | – | Yes |
| Brigstock Medical PracticeThornton Heath, CR7 7JN | 0.5 miles | 25 | 41% | 70% | Yes |
| Whitehorse PracticeCroydon, CR0 2JJ | 0.6 miles | 16 | 66% | 67% | Yes |
| Greenside Group PracticeCroydon, CR0 2UL | 0.6 miles | 12 | 40% | 68% | Yes |
| Your Family PracticeThornton Heath, CR7 7JH | 0.7 miles | 23 | 42% | 70% | Yes |
| Leander Family PracticeThornton Heath, CR7 6JE | 0.8 miles | 33 | 52% | 79% | Yes |
| Thornton Road & Valley Park SurgeryCroydon, CR0 4YD | 0.8 miles | 31 | 61% | 72% | Yes |
Common questions
Is North Croydon Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), North Croydon Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 8665 4757.
How do patients rate North Croydon Medical Centre?
In the 2026 NHS GP Patient Survey, 78% of patients at North Croydon Medical Centre said their overall experience was good. The England average is 77%. 60% found it easy to get through by phone (England 57%). Its GPScore is 24 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for North Croydon Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated North Croydon Medical Centre as Good at its last published inspection (report published 21 September 2016).
What are the opening times of North Croydon Medical Centre?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 8pm, Friday 8am to 8pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 November 2024. Bank holidays may differ.
How do I contact North Croydon Medical Centre?
Call 020 8665 4757 or visit its website, www.northcroydonmedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 518 London Road, Thornton Heath, CR7 7HQ.
How many patients are registered at North Croydon Medical Centre?
Around 7,999 patients are registered (January 2025). The surgery is part of Mayday South PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.