GP surgery in West Thornton
Leander Family Practice
949 London Road, Thornton Heath, CR7 6JE
Scores 33 out of 100, below average for a GP surgery in England. 79% of patients say their experience is good and 52% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 34
- Easy to get through on the phone32
- Easy to contact online28
- Good experience of getting in touch44
- Did not wait too long for the appointment40
Quality of care 35
- Patients rate the surgery as good49
- Patients got what they needed45
- Doctors and nurses listen55
- Patients trust the staff45
- Inspection rating (Good)50
- Health checks and screening done5
- Meets NHS clinical targets27
- Children vaccinated on time2
What patients say
98 patients answered the 2026 NHS survey about this surgery.
52%
find the phone easy
below the England average (57%)
79%
say their experience is good
above the England average (77%)
+6
change since last year
2025: 73% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 52% | 57% | 44% |
| Easy to contact via website | 48% | 58% | 42% |
| Easy to contact via NHS App | 44% | 54% | 54% |
| Reception staff helpful | 87% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 49% | 31% | 51% |
| Sees preferred clinician | 51% | 42% | 36% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 70% |
| Next steps within 2 days | 90% | 93% | 96% |
| Good experience of contacting | 74% | 73% | 59% |
| The appointment | |||
| Offered a choice of time or day | 50% | 57% | 52% |
| Waiting time was about right | 68% | 69% | 63% |
| Remote appointment | 31% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 80% |
| Treated with care and concern | 92% | 86% | 78% |
| Considered mental wellbeing | 85% | 75% | 75% |
| Had all the information needed | 94% | 92% | 91% |
| Confidence and trust | 93% | 93% | 94% |
| Involved in decisions | 91% | 92% | 89% |
| Needs were met | 90% | 90% | 88% |
| Overall | |||
| Overall experience good | 79% | 77% | 73% |
| Living with a long-term condition | |||
| Confident managing conditions | 72% | 79% | 74% |
| Supported by local services | 69% | 70% | 67% |
| Discussed managing condition | 51% | 43% | 37% |
| Agreed a care plan | 55% | 46% | 56% |
Green means at least 2 points better than England, red at least 2 points worse. With about 98 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 4 April 2022. Bank holidays may differ.
- Address
- 949 London Road, Thornton Heath, CR7 6JE
- Phone
- 020 3457 8727
- [email protected]
- Website
- www.leanderfamilypractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Primary Care North Croydon PCN (a group of local surgeries that share services)
- NHS code
- H83042 · NHS profile
Access and facilities
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.6% | 15.2% |
| Diabetes | 9.6% | 7.9% |
| Asthma | 5.2% | 6.6% |
| COPD | 0.6% | 1.9% |
| Coronary heart disease | 2.3% | 3.0% |
| Depression | 8.2% | 14.3% |
| Obesity | 14.4% | 13.9% |
| Smoking | 13.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 56% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 57% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 59% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 44% | 57% |
| Diabetes: annual foot check | 56% | 78% |
| Asthma: annual review | 58% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Leander Family Practicethis surgery | – | 33 | 52% | 79% | Yes |
| Norbury Medical PracticeLondon, SW16 4NL | 0.4 miles | 18 | 53% | 69% | Yes |
| Brigstock Medical PracticeThornton Heath, CR7 7JN | 0.4 miles | 25 | 41% | 70% | Yes |
| Your Family PracticeThornton Heath, CR7 7JH | 0.6 miles | 23 | 42% | 70% | Yes |
| Parchmore Medical CentreThornton Heath, CR7 8LY | 0.8 miles | 36 | 65% | 82% | Yes |
| Wide Way Medical CentreMitcham, CR4 1BP | 0.8 miles | 18 | 43% | 69% | Yes |
| Eversley Medical CentreThornton Heath, CR7 6AR | 0.8 miles | 33 | 39% | 80% | Yes |
| London Road Medical PracticeThornton Heath, CR7 6AR | 0.8 miles | 25 | 57% | 67% | Yes |
| North Croydon Medical CentreThornton Heath, CR7 7HQ | 0.8 miles | 24 | 60% | 78% | Yes |
| Fairview Medical CentreLondon, SW16 5PX | 0.9 miles | 76 | 76% | 85% | Yes |
Fairview Medical Centre is 0.9 miles away, scores 76 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Leander Family Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Leander Family Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 3457 8727.
How do patients rate Leander Family Practice?
In the 2026 NHS GP Patient Survey, 79% of patients at Leander Family Practice said their overall experience was good. The England average is 77%. 52% found it easy to get through by phone (England 57%). Its GPScore is 33 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Leander Family Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Leander Family Practice as Good at its last published inspection (report published 10 August 2026).
What are the opening times of Leander Family Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 4 April 2022. Bank holidays may differ.
How do I contact Leander Family Practice?
Call 020 3457 8727 or visit its website, www.leanderfamilypractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 949 London Road, Thornton Heath, CR7 6JE.
How many patients are registered at Leander Family Practice?
Around 9,240 patients are registered (January 2025). The surgery is part of Primary Care North Croydon PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.