GP surgery in Shirley
Northbrook Health Centre
93 Northbrook Road, Shirley, Solihull, B90 3LX
Scores 27 out of 100, below average for a GP surgery in England. 73% of patients say their experience is good and 34% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 18
- Easy to get through on the phone8
- Easy to contact online7
- Good experience of getting in touch12
- Did not wait too long for the appointment55
Quality of care 42
- Patients rate the surgery as good29
- Patients got what they needed35
- Doctors and nurses listen17
- Patients trust the staff23
- Inspection rating (Outstanding)98
- Health checks and screening done80
- Meets NHS clinical targets57
- Children vaccinated on time36
What patients say
106 patients answered the 2026 NHS survey about this surgery.
34%
find the phone easy
well below the England average (57%)
73%
say their experience is good
below the England average (77%)
-7
change since last year
2025: 80% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 34% | 57% | 47% |
| Easy to contact via website | 34% | 58% | 36% |
| Easy to contact via NHS App | 36% | 54% | 32% |
| Reception staff helpful | 80% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 35% |
| Sees preferred clinician | 15% | 42% | 14% |
| What happened when they got in touch | |||
| Knew what would happen next | 76% | 84% | 80% |
| Next steps within 2 days | 98% | 93% | 95% |
| Good experience of contacting | 59% | 73% | 70% |
| The appointment | |||
| Offered a choice of time or day | 40% | 57% | 55% |
| Waiting time was about right | 73% | 69% | 74% |
| Remote appointment | 25% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 81% | 87% | 93% |
| Treated with care and concern | 84% | 86% | 89% |
| Considered mental wellbeing | 67% | 75% | 82% |
| Had all the information needed | 87% | 92% | 94% |
| Confidence and trust | 90% | 93% | 92% |
| Involved in decisions | 88% | 92% | 96% |
| Needs were met | 89% | 90% | 94% |
| Overall | |||
| Overall experience good | 73% | 77% | 80% |
| Living with a long-term condition | |||
| Confident managing conditions | 73% | 79% | 80% |
| Supported by local services | 59% | 70% | 61% |
| Discussed managing condition | 37% | 43% | 52% |
| Agreed a care plan | 59% | 46% | 26% |
Green means at least 2 points better than England, red at least 2 points worse. With about 106 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 7:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 7am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 26 August 2016. Bank holidays may differ.
- Address
- 93 Northbrook Road, Shirley, Solihull, B90 3LX
- Phone
- 0121 746 5000
- Website
- www.northbrook.gpsurgery.net
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Community Care Hall Green PCN (a group of local surgeries that share services)
- NHS code
- M89015 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Baby changing facility
- Children’s play area
- Parent and baby room
- Parent and child parking
- Pram park
- Baby changing facility
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 29 January 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.5% | 15.2% |
| Diabetes | 8.4% | 7.9% |
| Asthma | 6.6% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 6.3% | 14.3% |
| Obesity | 12.7% | 13.9% |
| Smoking | 9.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 95% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 65% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Northbrook Health Centrethis surgery | – | 27 | 34% | 73% | Yes |
| Swanswell Medical CentreBirmingham, B27 7AL | 0.9 miles | 55 | 63% | 82% | Yes |
| Baldwins Lane SurgeryBirmingham, B28 0RF | 1.1 miles | 43 | 70% | 68% | Yes |
| St. Margarets Medical PracticeSolihull, B92 7JS | 1.4 miles | 82 | 65% | 90% | Yes |
| Yardley Wood Health CentreBirmingham, B14 4DU | 1.6 miles | 86 | 75% | 89% | Yes |
| Gps HealthcareSolihull, B90 4DD | 1.7 miles | 23 | 27% | 72% | Yes |
| Victoria Road SurgeryBirmingham, B27 7XZ | 1.7 miles | 24 | 53% | 62% | Yes |
| Hall Green HealthBirmingham, B28 8BG | 1.9 miles | 2 | 38% | 43% | Yes |
| Solihull Healthcare PartnershipSolihull, B91 2AG | 1.9 miles | 7 | 19% | 64% | Yes |
| Acocks Green Medical CentreBirmingham, B27 6QJ | 2.1 miles | 2 | 31% | 56% | Yes |
Swanswell Medical Centre is 0.9 miles away, scores 55 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Northbrook Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Northbrook Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0121 746 5000.
How do patients rate Northbrook Health Centre?
In the 2026 NHS GP Patient Survey, 73% of patients at Northbrook Health Centre said their overall experience was good. The England average is 77%. 34% found it easy to get through by phone (England 57%). Its GPScore is 27 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Northbrook Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Northbrook Health Centre as Outstanding at its last published inspection (report published 29 January 2019).
What are the opening times of Northbrook Health Centre?
Reception is open Monday 8am to 7:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 7am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 26 August 2016. Bank holidays may differ.
How do I contact Northbrook Health Centre?
Call 0121 746 5000 or visit its website, www.northbrook.gpsurgery.net. You can also book and order repeat prescriptions in the NHS App. The address is 93 Northbrook Road, Shirley, Solihull, B90 3LX.
How many patients are registered at Northbrook Health Centre?
Around 12,250 patients are registered (January 2025). The surgery is part of Community Care Hall Green PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.