GP surgery in Solihull
Solihull Healthcare Partnership
Grove Surgery, 3 Grove Road, Solihull, B91 2AG
Scores 7 out of 100, poor for a GP surgery in England. 64% of patients say their experience is good and 19% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 6
- Easy to get through on the phone1
- Easy to contact online12
- Good experience of getting in touch10
- Did not wait too long for the appointment20
Quality of care 13
- Patients rate the surgery as good10
- Patients got what they needed34
- Doctors and nurses listen10
- Patients trust the staff36
- Inspection rating (Good)50
- Health checks and screening done10
- Meets NHS clinical targets49
- Children vaccinated on time48
What patients say
166 patients answered the 2026 NHS survey about this surgery.
19%
find the phone easy
well below the England average (57%)
64%
say their experience is good
well below the England average (77%)
+5
change since last year
2025: 59% · 2026: 64%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 19% | 57% | 16% |
| Easy to contact via website | 39% | 58% | 18% |
| Easy to contact via NHS App | 33% | 54% | 27% |
| Reception staff helpful | 75% | 85% | 75% |
| Seeing the same person | |||
| Has a preferred clinician | 28% | 31% | 32% |
| Sees preferred clinician | 22% | 42% | 21% |
| What happened when they got in touch | |||
| Knew what would happen next | 76% | 84% | 74% |
| Next steps within 2 days | 89% | 93% | 89% |
| Good experience of contacting | 58% | 73% | 42% |
| The appointment | |||
| Offered a choice of time or day | 38% | 57% | 38% |
| Waiting time was about right | 60% | 69% | 49% |
| Remote appointment | 29% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 78% | 87% | 84% |
| Treated with care and concern | 83% | 86% | 85% |
| Considered mental wellbeing | 68% | 75% | 71% |
| Had all the information needed | 93% | 92% | 95% |
| Confidence and trust | 92% | 93% | 93% |
| Involved in decisions | 89% | 92% | 95% |
| Needs were met | 89% | 90% | 90% |
| Overall | |||
| Overall experience good | 64% | 77% | 59% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 88% |
| Supported by local services | 67% | 70% | 70% |
| Discussed managing condition | 35% | 43% | 34% |
| Agreed a care plan | 46% | 46% | 54% |
Green means at least 2 points better than England, red at least 2 points worse. With about 166 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 November 2025. Bank holidays may differ.
- Address
- Grove Surgery, 3 Grove Road, Solihull, B91 2AG
- Phone
- 0121 705 1105
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Solihull Healthcare Partnership PCN (a group of local surgeries that share services)
- NHS code
- M89017 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Blossomfield Surgery
- 308 Blossomfield Road, Solihull, B91 1TF
- Dickens Heath Medical Centre
- 94 Old Dickens Heath Road, Shirley, Solihull, B90 1SD
- Haslucks Green Medical Centre
- 287 Haslucks Green Road, Shirley, Solihull, B90 2LW
- Monkspath Surgery
- Farmhouse Way, Shirley, Solihull, B90 4EH
- Shirley Medical Centre
- Union Road, Shirley, Solihull, B90 3DT · 0121 7441029
- The Jacey Practice
- 93 Northbrook Road, Shirley, Solihull, B90 3LX
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.4% | 15.2% |
| Diabetes | 6.9% | 7.9% |
| Asthma | 5.6% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 11.9% | 14.3% |
| Obesity | 13.5% | 13.9% |
| Smoking | 7.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 52% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 57% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 64% | 78% |
| Asthma: annual review | 54% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Solihull Healthcare Partnershipthis surgery | – | 7 | 19% | 64% | Yes |
| Hobs Moat Medical CentreSolihull, B92 8ED | 1.8 miles | 15 | 30% | 74% | Yes |
| St. Margarets Medical PracticeSolihull, B92 7JS | 1.8 miles | 82 | 65% | 90% | Yes |
| Northbrook Health CentreSolihull, B90 3LX | 1.9 miles | 27 | 34% | 73% | Yes |
| Swanswell Medical CentreBirmingham, B27 7AL | 2.0 miles | 55 | 63% | 82% | Yes |
| Richmond Medical CentreSolihull, B92 7SA | 2.2 miles | 48 | 68% | 74% | Yes |
| Coventry Road PracticeBirmingham, B26 3JS | 2.2 miles | 78 | 90% | 87% | Yes |
| Victoria Road SurgeryBirmingham, B27 7XZ | 2.5 miles | 24 | 53% | 62% | Yes |
| Cranes Park Road SurgeryBirmingham, B26 3SE | 2.6 miles | 66 | 82% | 80% | Yes |
| Gps HealthcareSolihull, B90 4DD | 2.7 miles | 23 | 27% | 72% | Yes |
St. Margarets Medical Practice is 1.8 miles away, scores 82 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Solihull Healthcare Partnership taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Solihull Healthcare Partnership was taking on new patients. You can register online through the NHS website or call the surgery on 0121 705 1105.
How do patients rate Solihull Healthcare Partnership?
In the 2026 NHS GP Patient Survey, 64% of patients at Solihull Healthcare Partnership said their overall experience was good. The England average is 77%. 19% found it easy to get through by phone (England 57%). Its GPScore is 7 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Solihull Healthcare Partnership?
The Care Quality Commission, which inspects GP surgeries in England, rated Solihull Healthcare Partnership as Good at its last published inspection (report published 9 June 2022).
What are the opening times of Solihull Healthcare Partnership?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 November 2025. Bank holidays may differ.
How do I contact Solihull Healthcare Partnership?
Call 0121 705 1105. You can also book and order repeat prescriptions in the NHS App. The address is Grove Surgery, 3 Grove Road, Solihull, B91 2AG.
Does Solihull Healthcare Partnership have a branch surgery?
Yes. Solihull Healthcare Partnership also runs Blossomfield Surgery (308 Blossomfield Road, Solihull, B91 1TF) and Dickens Heath Medical Centre (94 Old Dickens Heath Road, Shirley, Solihull, B90 1SD) and Haslucks Green Medical Centre (287 Haslucks Green Road, Shirley, Solihull, B90 2LW) and Monkspath Surgery (Farmhouse Way, Shirley, Solihull, B90 4EH) and Shirley Medical Centre (Union Road, Shirley, Solihull, B90 3DT) and The Jacey Practice (93 Northbrook Road, Shirley, Solihull, B90 3LX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Solihull Healthcare Partnership?
Around 56,870 patients are registered (January 2025). The surgery is part of Solihull Healthcare Partnership PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.