GP surgery in Norton
Norton Medical Centre
Billingham Road, Norton, Stockton-on-Tees, TS20 2UZ
Scores 14 out of 100, poor for a GP surgery in England. 68% of patients say their experience is good and 32% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 12
- Easy to get through on the phone6
- Easy to contact online60
- Good experience of getting in touch8
- Did not wait too long for the appointment22
Quality of care 21
- Patients rate the surgery as good16
- Patients got what they needed37
- Doctors and nurses listen62
- Patients trust the staff32
- Inspection rating (Requires improvement)2
- Health checks and screening done47
- Meets NHS clinical targets80
- Children vaccinated on time70
What patients say
102 patients answered the 2026 NHS survey about this surgery.
32%
find the phone easy
well below the England average (57%)
68%
say their experience is good
well below the England average (77%)
+6
change since last year
2025: 61% · 2026: 68%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 32% | 57% | 19% |
| Easy to contact via website | 62% | 58% | 42% |
| Easy to contact via NHS App | 46% | 54% | 30% |
| Reception staff helpful | 87% | 85% | 78% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 20% |
| Sees preferred clinician | 19% | 42% | 20% |
| What happened when they got in touch | |||
| Knew what would happen next | 79% | 84% | 84% |
| Next steps within 2 days | 88% | 93% | 92% |
| Good experience of contacting | 56% | 73% | 44% |
| The appointment | |||
| Offered a choice of time or day | 35% | 57% | 33% |
| Waiting time was about right | 61% | 69% | 61% |
| Remote appointment | 34% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 86% |
| Treated with care and concern | 88% | 86% | 80% |
| Considered mental wellbeing | 79% | 75% | 60% |
| Had all the information needed | 90% | 92% | 93% |
| Confidence and trust | 91% | 93% | 91% |
| Involved in decisions | 92% | 92% | 89% |
| Needs were met | 89% | 90% | 87% |
| Overall | |||
| Overall experience good | 68% | 77% | 61% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 89% |
| Supported by local services | 65% | 70% | 63% |
| Discussed managing condition | 41% | 43% | 24% |
| Agreed a care plan | 55% | 46% | 43% |
Green means at least 2 points better than England, red at least 2 points worse. With about 102 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to noon 3pm to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 1 March 2023. Bank holidays may differ.
- Address
- Billingham Road, Norton, Stockton-on-Tees, TS20 2UZ
- Phone
- 01642 745350
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Billingham & Norton PCN (a group of local surgeries that share services)
- NHS code
- A81036 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Children’s play area
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Inadequate |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.8% | 15.2% |
| Diabetes | 8.8% | 7.9% |
| Asthma | 8.9% | 6.6% |
| COPD | 2.8% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 22.7% | 14.3% |
| Obesity | 19.5% | 13.9% |
| Smoking | 13.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 68% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 70% | 78% |
| Asthma: annual review | 68% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Norton Medical Centrethis surgery | – | 14 | 32% | 68% | Yes |
| Queens Park Medical CentreStockton on Tees, TS18 2AW | 1.4 miles | 47 | 48% | 86% | Yes |
| Alma Medical CentreStockton-on-Tees, TS18 2BP | 1.4 miles | 27 | 27% | 76% | Yes |
| Riverside Medical PracticeStockton-on-Tees, TS18 2AP | 1.4 miles | 70 | 91% | 84% | Yes |
| Tennant Street Medical PracticeStockton-on-Tees, TS18 2AT | 1.4 miles | 72 | 50% | 89% | Yes |
| Kingsway Medical CentreBillingham, TS23 2LS | 1.5 miles | 39 | 50% | 79% | Yes |
| Queenstree PracticeBillingham, TS23 2LA | 1.5 miles | 59 | 66% | 80% | Yes |
| Melrose SurgeryBillingham, TS23 2JW | 1.7 miles | 99 | 98% | 96% | Yes |
| Marsh House Medical PracticeBillingham, TS23 2DG | 1.7 miles | 24 | 53% | 75% | Yes |
| The Roseberry PracticeBillingham, TS23 2DG | 1.7 miles | 31 | 52% | 69% | Yes |
Queens Park Medical Centre is 1.4 miles away, scores 47 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Norton Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Norton Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01642 745350.
How do patients rate Norton Medical Centre?
In the 2026 NHS GP Patient Survey, 68% of patients at Norton Medical Centre said their overall experience was good. The England average is 77%. 32% found it easy to get through by phone (England 57%). Its GPScore is 14 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Norton Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Norton Medical Centre as Requires improvement at its last published inspection (report published 6 March 2026).
What are the opening times of Norton Medical Centre?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to noon 3pm to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 1 March 2023. Bank holidays may differ.
How do I contact Norton Medical Centre?
Call 01642 745350. You can also book and order repeat prescriptions in the NHS App. The address is Billingham Road, Norton, Stockton-on-Tees, TS20 2UZ.
How many patients are registered at Norton Medical Centre?
Around 16,351 patients are registered (January 2025). The surgery is part of Billingham & Norton PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.