GP surgery in Liverpool
Orrell Park Medical Centre
Trinity Church, Orrell Lane, Liverpool, L9 8BU
Scores 23 out of 100, below average for a GP surgery in England. 69% of patients say their experience is good and 60% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 40
- Easy to get through on the phone46
- Easy to contact online3
- Good experience of getting in touch32
- Did not wait too long for the appointment60
Quality of care 8
- Patients rate the surgery as good18
- Patients got what they needed6
- Doctors and nurses listen24
- Patients trust the staff33
- Inspection rating (Good)50
- Health checks and screening done1
- Meets NHS clinical targets27
- Children vaccinated on time14
What patients say
117 patients answered the 2026 NHS survey about this surgery.
60%
find the phone easy
above the England average (57%)
69%
say their experience is good
well below the England average (77%)
+7
change since last year
2025: 62% · 2026: 69%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 60% | 57% | 52% |
| Easy to contact via website | 28% | 58% | 48% |
| Easy to contact via NHS App | 44% | 54% | 43% |
| Reception staff helpful | 86% | 85% | 77% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 32% |
| Sees preferred clinician | 47% | 42% | 57% |
| What happened when they got in touch | |||
| Knew what would happen next | 73% | 84% | 75% |
| Next steps within 2 days | 89% | 93% | 96% |
| Good experience of contacting | 69% | 73% | 60% |
| The appointment | |||
| Offered a choice of time or day | 52% | 57% | 45% |
| Waiting time was about right | 75% | 69% | 77% |
| Remote appointment | 22% | 26% | 13% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 80% |
| Treated with care and concern | 81% | 86% | 83% |
| Considered mental wellbeing | 76% | 75% | 72% |
| Had all the information needed | 86% | 92% | 88% |
| Confidence and trust | 91% | 93% | 94% |
| Involved in decisions | 87% | 92% | 94% |
| Needs were met | 81% | 90% | 91% |
| Overall | |||
| Overall experience good | 69% | 77% | 62% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 68% |
| Supported by local services | 65% | 70% | 73% |
| Discussed managing condition | 47% | 43% | 48% |
| Agreed a care plan | 12% | 46% | 73% |
Green means at least 2 points better than England, red at least 2 points worse. With about 117 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 May 2026. Bank holidays may differ.
- Address
- Trinity Church, Orrell Lane, Liverpool, L9 8BU
- Phone
- 0151 525 3051
- [email protected]
- Website
- www.ssphealth.com/our-practices/orrell-park-medical-centre
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Sefton PCN (a group of local surgeries that share services)
- NHS code
- N84027 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Step-free access at entrances and exits
- Step-free access throughout
- Train station nearby
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 20 September 2017
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.0% | 15.2% |
| Diabetes | 6.0% | 7.9% |
| Asthma | 5.5% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 2.5% | 3.0% |
| Depression | 20.7% | 14.3% |
| Obesity | 13.2% | 13.9% |
| Smoking | 17.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 62% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 57% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 63% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 42% | 57% |
| Diabetes: annual foot check | 49% | 78% |
| Asthma: annual review | 38% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Orrell Park Medical Centrethis surgery | – | 23 | 60% | 69% | Yes |
| Aintree Park Group PracticeLiverpool, L9 8AL | 0.2 miles | 28 | 48% | 76% | Yes |
| Poulter Road Medical CentreLiverpool, L9 0HJ | 0.5 miles | 90 | 90% | 91% | Yes |
| Aintree Road Medical CentreBootle, L20 9DL | 0.9 miles | 52 | 70% | 78% | Yes |
| Walton Medical CentreLiverpool, L9 1AD | 0.9 miles | 55 | 59% | 83% | Yes |
| The Grey Road SurgeryLiverpool, L9 1AD | 1.0 miles | 10 | 34% | 65% | Yes |
| Park Street SurgeryBootle, L20 3DF | 1.3 miles | 37 | 48% | 82% | Yes |
| Concept House SurgeryBootle, L20 3BG | 1.3 miles | 42 | 71% | 81% | Yes |
| Walton Village Medical CentreLiverpool, L4 6TW | 1.3 miles | 81 | 81% | 92% | Yes |
| Stopgate Lane Medical CentreLiverpool, L9 6AP | 1.3 miles | 85 | 77% | 93% | Yes |
Poulter Road Medical Centre is 0.5 miles away, scores 90 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Orrell Park Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Orrell Park Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0151 525 3051.
How do patients rate Orrell Park Medical Centre?
In the 2026 NHS GP Patient Survey, 69% of patients at Orrell Park Medical Centre said their overall experience was good. The England average is 77%. 60% found it easy to get through by phone (England 57%). Its GPScore is 23 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Orrell Park Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Orrell Park Medical Centre as Good at its last published inspection (report published 20 September 2017).
What are the opening times of Orrell Park Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 May 2026. Bank holidays may differ.
How do I contact Orrell Park Medical Centre?
Call 0151 525 3051 or visit its website, www.ssphealth.com/our-practices/orrell-park-medical-centre. You can also book and order repeat prescriptions in the NHS App. The address is Trinity Church, Orrell Lane, Liverpool, L9 8BU.
How many patients are registered at Orrell Park Medical Centre?
Around 5,677 patients are registered (January 2025). The surgery is part of South Sefton PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.