GP surgery in Bootle
Concept House Surgery
17 Merton Road, Bootle, L20 3BG
Scores 42 out of 100, average for a GP surgery in England. 81% of patients say their experience is good and 71% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 47
- Easy to get through on the phone68
- Easy to contact online18
- Good experience of getting in touch28
- Did not wait too long for the appointment56
Quality of care 36
- Patients rate the surgery as good57
- Patients got what they needed34
- Doctors and nurses listen42
- Patients trust the staff72
- Inspection rating (Not rated)–
- Health checks and screening done10
- Meets NHS clinical targets5
- Children vaccinated on time9
What patients say
115 patients answered the 2026 NHS survey about this surgery.
71%
find the phone easy
well above the England average (57%)
81%
say their experience is good
above the England average (77%)
+7
change since last year
2025: 74% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 71% | 57% | 65% |
| Easy to contact via website | 43% | 58% | 31% |
| Easy to contact via NHS App | 44% | 54% | 38% |
| Reception staff helpful | 91% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 39% |
| Sees preferred clinician | 44% | 42% | 63% |
| What happened when they got in touch | |||
| Knew what would happen next | 77% | 84% | 79% |
| Next steps within 2 days | 96% | 93% | 95% |
| Good experience of contacting | 68% | 73% | 72% |
| The appointment | |||
| Offered a choice of time or day | 48% | 57% | 43% |
| Waiting time was about right | 73% | 69% | 79% |
| Remote appointment | 26% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 88% |
| Treated with care and concern | 86% | 86% | 88% |
| Considered mental wellbeing | 84% | 75% | 76% |
| Had all the information needed | 99% | 92% | 91% |
| Confidence and trust | 96% | 93% | 95% |
| Involved in decisions | 96% | 92% | 89% |
| Needs were met | 89% | 90% | 89% |
| Overall | |||
| Overall experience good | 81% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 69% | 79% | 69% |
| Supported by local services | 70% | 70% | 58% |
| Discussed managing condition | 50% | 43% | 56% |
| Agreed a care plan | 45% | 46% | 41% |
Green means at least 2 points better than England, red at least 2 points worse. With about 115 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 July 2024. Bank holidays may differ.
- Address
- 17 Merton Road, Bootle, L20 3BG
- Phone
- 0151 476 7962
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Sefton PCN (a group of local surgeries that share services)
- NHS code
- N84038 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Sefton Road Surgery
- 129 Sefton Road, Litherland, Liverpool, L21 9HG
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.6% | 15.2% |
| Diabetes | 9.3% | 7.9% |
| Asthma | 7.6% | 6.6% |
| COPD | 4.0% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 24.8% | 14.3% |
| Obesity | 20.2% | 13.9% |
| Smoking | 20.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 65% | 78% |
| Asthma: annual review | 49% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Concept House Surgerythis surgery | – | 42 | 71% | 81% | Yes |
| Park Street SurgeryBootle, L20 3DF | 0.1 mile | 37 | 48% | 82% | Yes |
| Bootle Village SurgeryBootle, L20 3EW | 0.2 miles | 52 | 51% | 83% | Yes |
| The Strand Medical CentreBootle, L20 5BW | 0.5 miles | 56 | 59% | 83% | Yes |
| Aintree Road Medical CentreBootle, L20 9DL | 0.5 miles | 52 | 70% | 78% | Yes |
| Westminster Medical CentreLiverpool, L4 3TT | 0.6 miles | 14 | 37% | 69% | Yes |
| The Grey Road SurgeryLiverpool, L9 1AD | 0.7 miles | 10 | 34% | 65% | Yes |
| Walton Medical CentreLiverpool, L9 1AD | 0.7 miles | 55 | 59% | 83% | Yes |
| North Park Health CentreBootle, L20 5DQ | 0.8 miles | 1 | 30% | 53% | Yes |
| Moore Street Medical CentreBootle, L20 4SE | 1.0 miles | 21 | 54% | 65% | Yes |
Bootle Village Surgery is 0.2 miles away, scores 52 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Concept House Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Concept House Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0151 476 7962.
How do patients rate Concept House Surgery?
In the 2026 NHS GP Patient Survey, 81% of patients at Concept House Surgery said their overall experience was good. The England average is 77%. 71% found it easy to get through by phone (England 57%). Its GPScore is 42 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What are the opening times of Concept House Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 July 2024. Bank holidays may differ.
How do I contact Concept House Surgery?
Call 0151 476 7962. You can also book and order repeat prescriptions in the NHS App. The address is 17 Merton Road, Bootle, L20 3BG.
Does Concept House Surgery have a branch surgery?
Yes. Concept House Surgery also runs Sefton Road Surgery (129 Sefton Road, Litherland, Liverpool, L21 9HG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Concept House Surgery?
Around 5,813 patients are registered (January 2025). The surgery is part of South Sefton PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.