GP surgery in Thurrock
Orsett Surgery
The Surgery, 63 Rowley Road, Orsett, Grays, RM16 3ET
Scores 29 out of 100, below average for a GP surgery in England. 73% of patients say their experience is good and 57% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 26
- Easy to get through on the phone41
- Easy to contact online30
- Good experience of getting in touch29
- Did not wait too long for the appointment21
Quality of care 36
- Patients rate the surgery as good30
- Patients got what they needed42
- Doctors and nurses listen44
- Patients trust the staff14
- Inspection rating (Good)50
- Health checks and screening done85
- Meets NHS clinical targets36
- Children vaccinated on time51
What patients say
113 patients answered the 2026 NHS survey about this surgery.
57%
find the phone easy
about the England average (57%)
73%
say their experience is good
below the England average (77%)
-7
change since last year
2025: 80% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 57% | 57% | 60% |
| Easy to contact via website | 50% | 58% | 61% |
| Easy to contact via NHS App | 49% | 54% | 53% |
| Reception staff helpful | 78% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 35% | 31% | 35% |
| Sees preferred clinician | 46% | 42% | 47% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 72% |
| Next steps within 2 days | 90% | 93% | 93% |
| Good experience of contacting | 68% | 73% | 86% |
| The appointment | |||
| Offered a choice of time or day | 46% | 57% | 46% |
| Waiting time was about right | 60% | 69% | 52% |
| Remote appointment | 30% | 26% | 37% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 86% |
| Treated with care and concern | 86% | 86% | 88% |
| Considered mental wellbeing | 72% | 75% | 68% |
| Had all the information needed | 88% | 92% | 97% |
| Confidence and trust | 88% | 93% | 95% |
| Involved in decisions | 87% | 92% | 95% |
| Needs were met | 90% | 90% | 92% |
| Overall | |||
| Overall experience good | 73% | 77% | 80% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 80% |
| Supported by local services | 83% | 70% | 69% |
| Discussed managing condition | 52% | 43% | 47% |
| Agreed a care plan | 37% | 46% | 33% |
Green means at least 2 points better than England, red at least 2 points worse. With about 113 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 2pm 3pm to 7pm |
| Tuesday | 8am to 2pm 3pm to 7pm |
| Wednesday | 8am to 2pm 3pm to 7pm |
| Thursday | 8am to 2pm 3pm to 7pm |
| Friday | 8am to 2pm 3pm to 7pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 May 2025. Bank holidays may differ.
- Address
- The Surgery, 63 Rowley Road, Orsett, Grays, RM16 3ET
- Phone
- 01375 892082
- [email protected]
- Website
- www.orsettsurgery.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Stanford-le-Hope PCN (a group of local surgeries that share services)
- NHS code
- F81137 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- King Edward Drive Surgery (Orsett Branch Surgery)
- 1 King Edwards Drive, Grays, RM16 2GG · 01375 374458
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Off-site car parking nearby
- Pharmacy
- Sign language interpreter available in-person
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 30 June 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.4% | 15.2% |
| Diabetes | 7.5% | 7.9% |
| Asthma | 6.6% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 3.2% | 3.0% |
| Depression | 9.7% | 14.3% |
| Obesity | 13.0% | 13.9% |
| Smoking | 10.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 76% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 68% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 81% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Orsett Surgerythis surgery | – | 29 | 57% | 73% | Yes |
| Stifford Clays Medical CentreGrays, RM16 2AP | 1.9 miles | 58 | 48% | 83% | Yes |
| Horndon-on-the-Hill SurgeryStanford-le-Hope, SS17 8LB | 1.9 miles | 59 | 67% | 81% | Yes |
| Balfour Medical CentreGrays, RM17 5NS | 2.1 miles | 19 | 56% | 69% | Yes |
| Neera Medical CentreStanford-le-Hope, SS17 0BY | 2.6 miles | 42 | 59% | 77% | Yes |
| Kadim Primecare Medical CentreGrays, RM17 6DB | 2.6 miles | 33 | 68% | 72% | Yes |
| Oddfellows Hall & St ClementsGrays, RM17 5JY | 2.7 miles | 42 | 65% | 75% | Yes |
| Hassengate Medical CentreStanford-le-Hope, SS17 0PH | 2.7 miles | 49 | 56% | 79% | Yes |
| Dell Medical CentreGrays, RM17 5HB | 2.7 miles | 94 | 85% | 93% | Yes |
| Dr Yadava N PracticeGrays, RM17 6SP | 2.8 miles | 88 | 76% | 93% | Yes |
Stifford Clays Medical Centre is 1.9 miles away, scores 58 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Orsett Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Orsett Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01375 892082.
How do patients rate Orsett Surgery?
In the 2026 NHS GP Patient Survey, 73% of patients at Orsett Surgery said their overall experience was good. The England average is 77%. 57% found it easy to get through by phone (England 57%). Its GPScore is 29 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Orsett Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Orsett Surgery as Good at its last published inspection (report published 30 June 2016).
What are the opening times of Orsett Surgery?
Reception is open Monday 8am to 2pm 3pm to 7pm, Tuesday 8am to 2pm 3pm to 7pm, Wednesday 8am to 2pm 3pm to 7pm, Thursday 8am to 2pm 3pm to 7pm, Friday 8am to 2pm 3pm to 7pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 May 2025. Bank holidays may differ.
How do I contact Orsett Surgery?
Call 01375 892082 or visit its website, www.orsettsurgery.com. You can also book and order repeat prescriptions in the NHS App. The address is The Surgery, 63 Rowley Road, Orsett, Grays, RM16 3ET.
Does Orsett Surgery have a branch surgery?
Yes. Orsett Surgery also runs King Edward Drive Surgery (Orsett Branch Surgery) (1 King Edwards Drive, Grays, RM16 2GG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Orsett Surgery?
Around 7,343 patients are registered (January 2025). The surgery is part of Stanford-le-Hope PCN, a group of local surgeries that share staff and services, in the Essex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.