GP surgery in Fulham
Palace Surgery
510 Fulham Palace Road, Fulham, London, SW6 6JD
Scores 60 out of 100, good for a GP surgery in England. 78% of patients say their experience is good and 82% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 78
- Easy to get through on the phone85
- Easy to contact online42
- Good experience of getting in touch75
- Did not wait too long for the appointment70
Quality of care 33
- Patients rate the surgery as good45
- Patients got what they needed39
- Doctors and nurses listen24
- Patients trust the staff18
- Inspection rating (Good)50
- Health checks and screening done40
- Meets NHS clinical targets63
- Children vaccinated on time33
What patients say
113 patients answered the 2026 NHS survey about this surgery.
82%
find the phone easy
well above the England average (57%)
78%
say their experience is good
about the England average (77%)
-4
change since last year
2025: 82% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 82% | 57% | 76% |
| Easy to contact via website | 55% | 58% | 66% |
| Easy to contact via NHS App | 48% | 54% | 78% |
| Reception staff helpful | 92% | 85% | 96% |
| Seeing the same person | |||
| Has a preferred clinician | 41% | 31% | 31% |
| Sees preferred clinician | 53% | 42% | 62% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 79% |
| Next steps within 2 days | 96% | 93% | 96% |
| Good experience of contacting | 84% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 71% | 57% | 64% |
| Waiting time was about right | 78% | 69% | 65% |
| Remote appointment | 38% | 26% | 45% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 88% |
| Treated with care and concern | 81% | 86% | 88% |
| Considered mental wellbeing | 73% | 75% | 77% |
| Had all the information needed | 87% | 92% | 89% |
| Confidence and trust | 89% | 93% | 94% |
| Involved in decisions | 84% | 92% | 93% |
| Needs were met | 90% | 90% | 92% |
| Overall | |||
| Overall experience good | 78% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 90% | 79% | 82% |
| Supported by local services | 82% | 70% | 62% |
| Discussed managing condition | 23% | 43% | 46% |
| Agreed a care plan | 57% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 113 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 7pm |
| Tuesday | 8am to 7pm |
| Wednesday | 8am to 7pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 7pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 2 June 2026. Bank holidays may differ.
- Address
- 510 Fulham Palace Road, Fulham, London, SW6 6JD
- Phone
- 020 7736 6305
- [email protected]
- Website
- palacesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Fulham PCN (a group of local surgeries that share services)
- NHS code
- E85038 · NHS profile
Access and facilities
- Accessible toilets
- Bus stop nearby
- Free NHS WiFi
- Lift
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 9.7% | 15.2% |
| Diabetes | 4.5% | 7.9% |
| Asthma | 4.0% | 6.6% |
| COPD | 0.8% | 1.9% |
| Coronary heart disease | 1.5% | 3.0% |
| Depression | 6.3% | 14.3% |
| Obesity | 5.9% | 13.9% |
| Smoking | 10.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 47% | 67% |
| Cervical screening, women 50-64 | 60% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 75% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 67% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Palace Surgerythis surgery | – | 60 | 82% | 78% | Yes |
| The Medical Centre, Dr Jefferies & PartnLondon, SW6 6BQ | 0.4 miles | 24 | 61% | 73% | Yes |
| Fulham Cross Medical CentreLondon, SW6 7PP | 0.5 miles | 48 | 79% | 73% | Yes |
| Ashville SurgeryLondon, SW6 4HS | 0.6 miles | 66 | 61% | 85% | Yes |
| The Lilyville SurgeryLondon, SW6 4UL | 0.7 miles | 57 | 66% | 83% | Yes |
| Cassidy Road Medical CentreLondon, SW6 5PX | 0.8 miles | 26 | 53% | 64% | Yes |
| Ucc, H&F Centres for HealthLondon, W6 8RF | 0.8 miles | – | – | – | – |
| GP at HandLondon, SW6 7SX | 0.8 miles | 13 | 46% | 68% | Yes |
| North End Medical CentreLondon, W14 9PR | 0.9 miles | 61 | 71% | 83% | Yes |
| North Fulham SurgeryLondon, SW6 1TN | 1.0 miles | 86 | 77% | 90% | Yes |
North Fulham Surgery is 1.0 miles away, scores 86 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Palace Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Palace Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 020 7736 6305.
How do patients rate Palace Surgery?
In the 2026 NHS GP Patient Survey, 78% of patients at Palace Surgery said their overall experience was good. The England average is 77%. 82% found it easy to get through by phone (England 57%). Its GPScore is 60 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Palace Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Palace Surgery as Good at its last published inspection (report published 29 March 2022).
What are the opening times of Palace Surgery?
Reception is open Monday 8am to 7pm, Tuesday 8am to 7pm, Wednesday 8am to 7pm, Thursday 8am to 6:30pm, Friday 8am to 7pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 2 June 2026. Bank holidays may differ.
How do I contact Palace Surgery?
Call 020 7736 6305 or visit its website, palacesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 510 Fulham Palace Road, Fulham, London, SW6 6JD.
How many patients are registered at Palace Surgery?
Around 5,552 patients are registered (January 2025). The surgery is part of South Fulham PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.