GP surgery in Westmorland and Furness
Park View Surgery
Haverflatts Lane, Milnthorpe, LA7 7PS
Scores 93 out of 100, excellent for a GP surgery in England. 85% of patients say their experience is good and 98% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 90
- Easy to get through on the phone99
- Easy to contact online96
- Good experience of getting in touch65
- Did not wait too long for the appointment84
Quality of care 93
- Patients rate the surgery as good71
- Patients got what they needed86
- Doctors and nurses listen49
- Patients trust the staff78
- Inspection rating (Outstanding)98
- Health checks and screening done86
- Meets NHS clinical targets84
- Children vaccinated on time92
What patients say
107 patients answered the 2026 NHS survey about this surgery.
98%
find the phone easy
well above the England average (57%)
85%
say their experience is good
well above the England average (77%)
-2
change since last year
2025: 87% · 2026: 85%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 98% | 57% | 86% |
| Easy to contact via website | 84% | 58% | 64% |
| Easy to contact via NHS App | 88% | 54% | 76% |
| Reception staff helpful | 90% | 85% | 97% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 44% |
| Sees preferred clinician | 80% | 42% | 74% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 96% |
| Next steps within 2 days | 89% | 93% | 91% |
| Good experience of contacting | 80% | 73% | 97% |
| The appointment | |||
| Offered a choice of time or day | 76% | 57% | 88% |
| Waiting time was about right | 84% | 69% | 93% |
| Remote appointment | 16% | 26% | 14% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 90% |
| Treated with care and concern | 88% | 86% | 90% |
| Considered mental wellbeing | 77% | 75% | 80% |
| Had all the information needed | 89% | 92% | 100% |
| Confidence and trust | 97% | 93% | 94% |
| Involved in decisions | 91% | 92% | 92% |
| Needs were met | 96% | 90% | 100% |
| Overall | |||
| Overall experience good | 85% | 77% | 87% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 91% |
| Supported by local services | 77% | 70% | 85% |
| Discussed managing condition | 45% | 43% | 49% |
| Agreed a care plan | 56% | 46% | 34% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 5 December 2023. Bank holidays may differ.
- Address
- Haverflatts Lane, Milnthorpe, LA7 7PS
- Phone
- 01539 761225
- [email protected]
- Website
- www.parkviewsurgerynhs.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Carnforth and Milnthorpe PCN (a group of local surgeries that share services)
- NHS code
- P81113 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- New Street Surgery
- 21 New Street, Carnforth, LA5 9BX
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Documents available in large print
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
- Sign language interpreter available online
- Toilets
- Translation services
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 2 December 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.1% | 15.2% |
| Diabetes | 7.0% | 7.9% |
| Asthma | 8.6% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 17.7% | 14.3% |
| Obesity | 16.1% | 13.9% |
| Smoking | 8.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 80% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 93% | 87% |
| Diabetes: blood pressure on target | 84% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Park View Surgerythis surgery | – | 93 | 98% | 85% | Yes |
| The James Cochrane PracticeKendal, LA9 7HR | 6.0 miles | 54 | 71% | 76% | Yes |
| Nutwood Medical PracticeGrange-Over-Sands, LA11 7DJ | 6.5 miles | 98 | 86% | 94% | Yes |
| Captain French SurgeryKendal, LA9 4JE | 6.7 miles | 89 | 84% | 95% | Yes |
| Ash Trees SurgeryCarnforth, LA5 9JU | 6.8 miles | 72 | 65% | 83% | Yes |
| Lunesdale SurgeryCarnforth, LA6 2HQ | 7.1 miles | 93 | 93% | 95% | Yes |
| Station House SurgeryKendal, LA9 6SA | 7.3 miles | 78 | 87% | 88% | Yes |
| Cartmel SurgeryGrange-Over-Sands, LA11 6PH | 7.4 miles | 100 | 99% | 96% | Yes |
| Haverthwaite SurgeryUlverston, LA12 8AL | 9.4 miles | 98 | 95% | 95% | Yes |
| Bay Medical Group Extended OohMorecambe, LA4 5LY | 11.3 miles | – | – | – | – |
Common questions
Is Park View Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Park View Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01539 761225.
How do patients rate Park View Surgery?
In the 2026 NHS GP Patient Survey, 85% of patients at Park View Surgery said their overall experience was good. The England average is 77%. 98% found it easy to get through by phone (England 57%). Its GPScore is 93 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Park View Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Park View Surgery as Outstanding at its last published inspection (report published 2 December 2016).
What are the opening times of Park View Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 5 December 2023. Bank holidays may differ.
How do I contact Park View Surgery?
Call 01539 761225 or visit its website, www.parkviewsurgerynhs.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Haverflatts Lane, Milnthorpe, LA7 7PS.
Does Park View Surgery have a branch surgery?
Yes. Park View Surgery also runs New Street Surgery (21 New Street, Carnforth, LA5 9BX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Park View Surgery?
Around 7,443 patients are registered (January 2025). The surgery is part of Carnforth and Milnthorpe PCN, a group of local surgeries that share staff and services, in the Lancashire and South Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.