GP surgery in Lancaster
Ash Trees Surgery
Market Street, Carnforth, LA5 9JU
Scores 72 out of 100, good for a GP surgery in England. 83% of patients say their experience is good and 65% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 63
- Easy to get through on the phone55
- Easy to contact online66
- Good experience of getting in touch64
- Did not wait too long for the appointment60
Quality of care 82
- Patients rate the surgery as good62
- Patients got what they needed95
- Doctors and nurses listen77
- Patients trust the staff89
- Inspection rating (Good)50
- Health checks and screening done53
- Meets NHS clinical targets77
- Children vaccinated on time74
What patients say
123 patients answered the 2026 NHS survey about this surgery.
65%
find the phone easy
above the England average (57%)
82%
say their experience is good
above the England average (77%)
+19
change since last year
2025: 64% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 65% | 57% | 52% |
| Easy to contact via website | 65% | 58% | 13% |
| Easy to contact via NHS App | 49% | 54% | 42% |
| Reception staff helpful | 91% | 85% | 84% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 29% |
| Sees preferred clinician | 42% | 42% | 31% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 89% |
| Next steps within 2 days | 96% | 93% | 88% |
| Good experience of contacting | 80% | 73% | 56% |
| The appointment | |||
| Offered a choice of time or day | 62% | 57% | 50% |
| Waiting time was about right | 75% | 69% | 47% |
| Remote appointment | 21% | 26% | 35% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 89% |
| Treated with care and concern | 95% | 86% | 86% |
| Considered mental wellbeing | 79% | 75% | 72% |
| Had all the information needed | 96% | 92% | 94% |
| Confidence and trust | 98% | 93% | 93% |
| Involved in decisions | 97% | 92% | 92% |
| Needs were met | 98% | 90% | 90% |
| Overall | |||
| Overall experience good | 82% | 77% | 64% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 80% |
| Supported by local services | 70% | 70% | 64% |
| Discussed managing condition | 34% | 43% | 37% |
| Agreed a care plan | 35% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 123 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 6 July 2023. Bank holidays may differ.
- Address
- Market Street, Carnforth, LA5 9JU
- Phone
- 01524 720000
- Website
- www.ashtreessurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Carnforth and Milnthorpe PCN (a group of local surgeries that share services)
- NHS code
- P81029 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Arnside Medical Practice
- Orchard Road, Arnside, Carnforth, LA5 0DP
- Bolton-le-Sands Surgery
- Brookfield Surgery, Main Road, Bolton Le Sands, Carnforth, LA5 8DH
- Halton Surgery
- 110 High Road, Halton, Lancaster, LA2 6PU
- Silverdale Surgery
- 20a Emesgate Lane, Silverdale, Carnforth, LA5 0RA
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.2% | 15.2% |
| Diabetes | 7.6% | 7.9% |
| Asthma | 8.3% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 4.6% | 3.0% |
| Depression | 14.8% | 14.3% |
| Obesity | 12.7% | 13.9% |
| Smoking | 7.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 68% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 72% | 78% |
| Asthma: annual review | 73% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Ash Trees Surgerythis surgery | – | 72 | 65% | 83% | Yes |
| Bay Medical Group Extended OohMorecambe, LA4 5LY | 5.3 miles | – | – | – | – |
| Lancaster Medical PracticeLancaster, LA1 1PN | 5.7 miles | 63 | 51% | 83% | Yes |
| Queen Square Medical PracticeLancaster, LA1 1RP | 5.9 miles | 29 | 55% | 75% | Yes |
| Park View SurgeryMilnthorpe, LA7 7PS | 6.8 miles | 93 | 98% | 85% | Yes |
| Nutwood Medical PracticeGrange-Over-Sands, LA11 7DJ | 7.2 miles | 98 | 86% | 94% | Yes |
| Bay Medical GroupMorecambe, LA3 2LE | 7.9 miles | 24 | 44% | 77% | Yes |
| Lunesdale SurgeryCarnforth, LA6 2HQ | 8.4 miles | 93 | 93% | 95% | Yes |
| Cartmel SurgeryGrange-Over-Sands, LA11 6PH | 8.7 miles | 100 | 99% | 96% | Yes |
| Bentham Medical PracticeLancaster, LA2 7JP | 10.5 miles | 92 | 83% | 92% | Yes |
Park View Surgery is 6.8 miles away, scores 93 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Ash Trees Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Ash Trees Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01524 720000.
How do patients rate Ash Trees Surgery?
In the 2026 NHS GP Patient Survey, 83% of patients at Ash Trees Surgery said their overall experience was good. The England average is 77%. 65% found it easy to get through by phone (England 57%). Its GPScore is 72 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Ash Trees Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Ash Trees Surgery as Good at its last published inspection (report published 22 June 2026).
What are the opening times of Ash Trees Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 6 July 2023. Bank holidays may differ.
How do I contact Ash Trees Surgery?
Call 01524 720000 or visit its website, www.ashtreessurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Market Street, Carnforth, LA5 9JU.
Does Ash Trees Surgery have a branch surgery?
Yes. Ash Trees Surgery also runs Arnside Medical Practice (Orchard Road, Arnside, Carnforth, LA5 0DP) and Bolton-le-Sands Surgery (Brookfield Surgery, Main Road, Bolton Le Sands, Carnforth, LA5 8DH) and Halton Surgery (110 High Road, Halton, Lancaster, LA2 6PU) and Silverdale Surgery (20a Emesgate Lane, Silverdale, Carnforth, LA5 0RA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Ash Trees Surgery?
Around 24,465 patients are registered (January 2025). The surgery is part of Carnforth and Milnthorpe PCN, a group of local surgeries that share staff and services, in the Lancashire and South Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.