GP surgery in South Staffordshire
Penkridge Medical Practice
Pinfold Lane, Penkridge, Stafford, ST19 5AP
Scores 54 out of 100, average for a GP surgery in England. 82% of patients say their experience is good and 49% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 48
- Easy to get through on the phone26
- Easy to contact online15
- Good experience of getting in touch49
- Did not wait too long for the appointment82
Quality of care 60
- Patients rate the surgery as good60
- Patients got what they needed61
- Doctors and nurses listen53
- Patients trust the staff52
- Inspection rating (Good)50
- Health checks and screening done35
- Meets NHS clinical targets55
- Children vaccinated on time83
What patients say
120 patients answered the 2026 NHS survey about this surgery.
49%
find the phone easy
below the England average (57%)
82%
say their experience is good
above the England average (77%)
+2
change since last year
2025: 80% · 2026: 82%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 49% | 57% | 17% |
| Easy to contact via website | 41% | 58% | 26% |
| Easy to contact via NHS App | 55% | 54% | 31% |
| Reception staff helpful | 83% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 32% | 31% | 37% |
| Sees preferred clinician | 44% | 42% | 39% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 77% |
| Next steps within 2 days | 91% | 93% | 98% |
| Good experience of contacting | 75% | 73% | 66% |
| The appointment | |||
| Offered a choice of time or day | 57% | 57% | 42% |
| Waiting time was about right | 83% | 69% | 80% |
| Remote appointment | 20% | 26% | 40% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 90% |
| Treated with care and concern | 87% | 86% | 87% |
| Considered mental wellbeing | 80% | 75% | 70% |
| Had all the information needed | 92% | 92% | 97% |
| Confidence and trust | 94% | 93% | 98% |
| Involved in decisions | 92% | 92% | 95% |
| Needs were met | 93% | 90% | 97% |
| Overall | |||
| Overall experience good | 82% | 77% | 80% |
| Living with a long-term condition | |||
| Confident managing conditions | 80% | 79% | 84% |
| Supported by local services | 79% | 70% | 81% |
| Discussed managing condition | 45% | 43% | 53% |
| Agreed a care plan | 57% | 46% | 28% |
Green means at least 2 points better than England, red at least 2 points worse. With about 120 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to noon 2pm to 8pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 December 2018. Bank holidays may differ.
- Address
- Pinfold Lane, Penkridge, Stafford, ST19 5AP
- Phone
- 01785 712300
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Stafford South PCN (a group of local surgeries that share services)
- NHS code
- M83045 · NHS profile
Access and facilities
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.9% | 15.2% |
| Diabetes | 8.1% | 7.9% |
| Asthma | 7.6% | 6.6% |
| COPD | 2.7% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 12.0% | 14.3% |
| Obesity | 13.9% | 13.9% |
| Smoking | 9.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 56% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Penkridge Medical Practicethis surgery | – | 54 | 49% | 82% | Yes |
| Chadsmoor Medical PracticeCannock, WS11 5JT | 4.2 miles | 50 | 73% | 79% | Yes |
| Brewood Medical PracticeStafford, ST19 9BQ | 4.2 miles | 30 | 42% | 76% | Yes |
| Rising BrookStafford, ST17 9LY | 4.2 miles | 43 | 67% | 75% | Yes |
| Dr I Rasib & PartnersCannock, WS11 5XY | 4.3 miles | 81 | 85% | 84% | Yes |
| Red Lion SurgeryCannock, WS11 5XY | 4.3 miles | 73 | 73% | 85% | Yes |
| Cannock Practices Network SurgeryCannock, WS11 5XY | 4.3 miles | – | – | – | No |
| Alderwood Medical PracticeCannock, WS11 1QN | 4.4 miles | 30 | 38% | 79% | Yes |
| The Colliery PracticeCannock, WS11 1DJ | 4.7 miles | 47 | 69% | 79% | Yes |
| Moss Street SurgeryCannock, WS11 6DE | 4.7 miles | 72 | 78% | 80% | Yes |
Dr I Rasib & Partners is 4.3 miles away, scores 81 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Penkridge Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Penkridge Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01785 712300.
How do patients rate Penkridge Medical Practice?
In the 2026 NHS GP Patient Survey, 82% of patients at Penkridge Medical Practice said their overall experience was good. The England average is 77%. 49% found it easy to get through by phone (England 57%). Its GPScore is 54 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Penkridge Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Penkridge Medical Practice as Good at its last published inspection (report published 6 June 2024).
What are the opening times of Penkridge Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 8pm, Thursday 8am to noon 2pm to 8pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 December 2018. Bank holidays may differ.
How do I contact Penkridge Medical Practice?
Call 01785 712300. You can also book and order repeat prescriptions in the NHS App. The address is Pinfold Lane, Penkridge, Stafford, ST19 5AP.
How many patients are registered at Penkridge Medical Practice?
Around 10,592 patients are registered (January 2025). The surgery is part of Stafford South PCN, a group of local surgeries that share staff and services, in the Staffordshire and Stoke-on-Trent NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.