GP surgery in Weston-super-Mare
Pier Health Group Ltd
22 Graham Road, Weston-super-Mare, BS23 1YA
Scores 20 out of 100, below average for a GP surgery in England. 71% of patients say their experience is good and 50% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 18
- Easy to get through on the phone28
- Easy to contact online20
- Good experience of getting in touch5
- Did not wait too long for the appointment40
Quality of care 28
- Patients rate the surgery as good23
- Patients got what they needed32
- Doctors and nurses listen20
- Patients trust the staff45
- Inspection rating (Good)50
- Health checks and screening done32
- Meets NHS clinical targets86
- Children vaccinated on time69
What patients say
132 patients answered the 2026 NHS survey about this surgery.
50%
find the phone easy
below the England average (57%)
70%
say their experience is good
below the England average (77%)
+15
change since last year
2025: 56% · 2026: 71%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 50% | 57% | 40% |
| Easy to contact via website | 43% | 58% | 42% |
| Easy to contact via NHS App | 50% | 54% | 36% |
| Reception staff helpful | 84% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 16% | 31% | 16% |
| Sees preferred clinician | 35% | 42% | 44% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 81% |
| Next steps within 2 days | 95% | 93% | 86% |
| Good experience of contacting | 52% | 73% | 51% |
| The appointment | |||
| Offered a choice of time or day | 52% | 57% | 40% |
| Waiting time was about right | 68% | 69% | 60% |
| Remote appointment | 27% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 82% |
| Treated with care and concern | 81% | 86% | 80% |
| Considered mental wellbeing | 74% | 75% | 59% |
| Had all the information needed | 89% | 92% | 94% |
| Confidence and trust | 93% | 93% | 94% |
| Involved in decisions | 91% | 92% | 92% |
| Needs were met | 88% | 90% | 85% |
| Overall | |||
| Overall experience good | 70% | 77% | 56% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 75% |
| Supported by local services | 88% | 70% | 75% |
| Discussed managing condition | 43% | 43% | 48% |
| Agreed a care plan | 66% | 46% | 57% |
Green means at least 2 points better than England, red at least 2 points worse. With about 132 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 27 December 2018. Bank holidays may differ.
- Address
- 22 Graham Road, Weston-super-Mare, BS23 1YA
- Phone
- 01934 628111
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Pier Health PCN (a group of local surgeries that share services)
- NHS code
- L81016 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Charter House (Graham Road Surgery)
- Charter House, Station Road, Weston-super-Mare, BS23 1XY
Access and facilities
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.5% | 15.2% |
| Diabetes | 9.6% | 7.9% |
| Asthma | 7.7% | 6.6% |
| COPD | 3.6% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 19.8% | 14.3% |
| Obesity | 15.6% | 13.9% |
| Smoking | 22.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 58% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Pier Health Group Ltdthis surgery | – | 20 | 50% | 71% | Yes |
| 168 Medical GroupWeston-super-Mare, BS23 3HQ | 0.7 miles | 23 | 47% | 65% | Yes |
| Tudor Lodge SurgeryWeston-super-Mare, BS23 4JP | 0.8 miles | 66 | 76% | 79% | Yes |
| Horizon Health CentreWeston-super-Mare, BS23 3SJ | 1.0 miles | 21 | 53% | 71% | No |
| The Milton SurgeryWeston-super-Mare, BS22 8AG | 1.2 miles | 75 | 71% | 85% | Yes |
| The Cedars SurgeryWeston-super-Mare, BS22 6AJ | 2.3 miles | 43 | 43% | 71% | Yes |
| Stafford Medical GroupWeston-super-Mare, BS24 7DX | 2.6 miles | 19 | 41% | 71% | Yes |
| Brent Area Medical CentreHighbridge, TA9 4JD | 5.8 miles | 76 | 78% | 81% | Yes |
| Winscombe SurgeryWinscombe, BS25 1AF | 6.5 miles | 63 | 66% | 84% | Yes |
| Symphony North HealthcareBurnham-on-Sea, TA8 1EU | 7.4 miles | 4 | 31% | 58% | Yes |
Tudor Lodge Surgery is 0.8 miles away, scores 66 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Pier Health Group Ltd taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Pier Health Group Ltd was taking on new patients. You can register online through the NHS website or call the surgery on 01934 628111.
How do patients rate Pier Health Group Ltd?
In the 2026 NHS GP Patient Survey, 71% of patients at Pier Health Group Ltd said their overall experience was good. The England average is 77%. 50% found it easy to get through by phone (England 57%). Its GPScore is 20 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Pier Health Group Ltd?
The Care Quality Commission, which inspects GP surgeries in England, rated Pier Health Group Ltd as Good at its last published inspection (report published 20 September 2024).
What are the opening times of Pier Health Group Ltd?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 27 December 2018. Bank holidays may differ.
How do I contact Pier Health Group Ltd?
Call 01934 628111. You can also book and order repeat prescriptions in the NHS App. The address is 22 Graham Road, Weston-super-Mare, BS23 1YA.
Does Pier Health Group Ltd have a branch surgery?
Yes. Pier Health Group Ltd also runs Charter House (Graham Road Surgery) (Charter House, Station Road, Weston-super-Mare, BS23 1XY). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Pier Health Group Ltd?
Around 9,741 patients are registered (January 2025). The surgery is part of Pier Health PCN, a group of local surgeries that share staff and services, in the Bristol, North Somerset and South Gloucestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.