GP surgery in Somerset
Polden Medical Practice
Quarry Ground, Edington, Bridgwater, TA7 9HA
Scores 72 out of 100, good for a GP surgery in England. 88% of patients say their experience is good and 54% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 65
- Easy to get through on the phone36
- Easy to contact online72
- Good experience of getting in touch52
- Did not wait too long for the appointment98
Quality of care 77
- Patients rate the surgery as good80
- Patients got what they needed84
- Doctors and nurses listen79
- Patients trust the staff64
- Inspection rating (Good)50
- Health checks and screening done24
- Meets NHS clinical targets49
- Children vaccinated on time60
What patients say
115 patients answered the 2026 NHS survey about this surgery.
54%
find the phone easy
below the England average (57%)
88%
say their experience is good
well above the England average (77%)
-6
change since last year
2025: 94% · 2026: 88%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 54% | 57% | 73% |
| Easy to contact via website | 67% | 58% | 87% |
| Easy to contact via NHS App | 68% | 54% | 80% |
| Reception staff helpful | 89% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 35% | 31% | 42% |
| Sees preferred clinician | 51% | 42% | 72% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 90% |
| Next steps within 2 days | 92% | 93% | 96% |
| Good experience of contacting | 76% | 73% | 86% |
| The appointment | |||
| Offered a choice of time or day | 53% | 57% | 74% |
| Waiting time was about right | 94% | 69% | 93% |
| Remote appointment | 29% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 92% |
| Treated with care and concern | 90% | 86% | 94% |
| Considered mental wellbeing | 87% | 75% | 80% |
| Had all the information needed | 94% | 92% | 98% |
| Confidence and trust | 95% | 93% | 98% |
| Involved in decisions | 93% | 92% | 97% |
| Needs were met | 96% | 90% | 95% |
| Overall | |||
| Overall experience good | 88% | 77% | 94% |
| Living with a long-term condition | |||
| Confident managing conditions | 91% | 79% | 92% |
| Supported by local services | 78% | 70% | 86% |
| Discussed managing condition | 40% | 43% | 53% |
| Agreed a care plan | 33% | 46% | 33% |
Green means at least 2 points better than England, red at least 2 points worse. With about 115 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 8:30am to 12:30pm |
| Sunday | Closed |
Confirmed by the surgery on 15 September 2023. Bank holidays may differ.
- Address
- Quarry Ground, Edington, Bridgwater, TA7 9HA
- Phone
- 01278 722077
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Bridgwater PCN (a group of local surgeries that share services)
- NHS code
- L85024 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Woolavington Surgery
- Woolavington Road, Woolavington, Bridgwater, TA7 8ED
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- High-back waiting room chairs
- Parent and baby room
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 20 December 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.7% | 15.2% |
| Diabetes | 9.0% | 7.9% |
| Asthma | 7.8% | 6.6% |
| COPD | 2.7% | 1.9% |
| Coronary heart disease | 5.1% | 3.0% |
| Depression | 17.0% | 14.3% |
| Obesity | 13.1% | 13.9% |
| Smoking | 10.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 55% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 66% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 73% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Polden Medical Practicethis surgery | – | 72 | 54% | 88% | Yes |
| Redgate Medical CentreBridgwater, TA6 5BF | 5.1 miles | 16 | 55% | 66% | Yes |
| Cranleigh Gardens Medical CentreBridgwater, TA6 5JS | 5.4 miles | 73 | 88% | 86% | Yes |
| East Quay Medical CentreBridgwater, TA6 4GP | 5.5 miles | 22 | 45% | 72% | Yes |
| Taunton Road Medical CentreBridgwater, TA6 3LS | 5.7 miles | 10 | 39% | 66% | Yes |
| Somerset Bridge Medical CentreBridgwater, TA6 6LD | 5.7 miles | 37 | 70% | 75% | Yes |
| Vine Surgery PartnershipStreet, BA16 0ET | 6.2 miles | 43 | 48% | 80% | Yes |
| Glastonbury SurgeryGlastonbury, BA6 9LP | 6.7 miles | 60 | 49% | 87% | Yes |
| Highbridge Medical CentreHighbridge, TA9 3YA | 7.0 miles | – | – | – | – |
| Glastonbury Health CentreGlastonbury, BA6 9DD | 7.1 miles | 75 | 78% | 85% | Yes |
Common questions
Is Polden Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Polden Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01278 722077.
How do patients rate Polden Medical Practice?
In the 2026 NHS GP Patient Survey, 88% of patients at Polden Medical Practice said their overall experience was good. The England average is 77%. 54% found it easy to get through by phone (England 57%). Its GPScore is 72 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Polden Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Polden Medical Practice as Good at its last published inspection (report published 20 December 2016).
What are the opening times of Polden Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 8:30am to 12:30pm, Sunday closed. The surgery last confirmed these times on 15 September 2023. Bank holidays may differ.
How do I contact Polden Medical Practice?
Call 01278 722077. You can also book and order repeat prescriptions in the NHS App. The address is Quarry Ground, Edington, Bridgwater, TA7 9HA.
Does Polden Medical Practice have a branch surgery?
Yes. Polden Medical Practice also runs Woolavington Surgery (Woolavington Road, Woolavington, Bridgwater, TA7 8ED). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Polden Medical Practice?
Around 10,887 patients are registered (January 2025). The surgery is part of Bridgwater PCN, a group of local surgeries that share staff and services, in the Somerset NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.