GP surgery in Wolverhampton
Primrose Lane Practice
Wolverhampton P C T, Primrose Lane, Wolverhampton, WV10 8RN
Scores 68 out of 100, good for a GP surgery in England. 78% of patients say their experience is good and 73% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 70
- Easy to get through on the phone70
- Easy to contact online16
- Good experience of getting in touch51
- Did not wait too long for the appointment94
Quality of care 61
- Patients rate the surgery as good46
- Patients got what they needed83
- Doctors and nurses listen17
- Patients trust the staff22
- Inspection rating (Good)50
- Health checks and screening done99
- Meets NHS clinical targets98
- Children vaccinated on time82
What patients say
111 patients answered the 2026 NHS survey about this surgery.
73%
find the phone easy
well above the England average (57%)
78%
say their experience is good
about the England average (77%)
0
change since last year
2025: 78% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 73% | 57% | 75% |
| Easy to contact via website | 42% | 58% | 58% |
| Easy to contact via NHS App | 61% | 54% | 66% |
| Reception staff helpful | 83% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 32% | 31% | 36% |
| Sees preferred clinician | 73% | 42% | 74% |
| What happened when they got in touch | |||
| Knew what would happen next | 79% | 84% | 84% |
| Next steps within 2 days | 99% | 93% | 95% |
| Good experience of contacting | 76% | 73% | 79% |
| The appointment | |||
| Offered a choice of time or day | 65% | 57% | 82% |
| Waiting time was about right | 90% | 69% | 82% |
| Remote appointment | 31% | 26% | 21% |
| The doctor or nurse | |||
| Good at listening | 81% | 87% | 86% |
| Treated with care and concern | 85% | 86% | 89% |
| Considered mental wellbeing | 77% | 75% | 82% |
| Had all the information needed | 88% | 92% | 98% |
| Confidence and trust | 89% | 93% | 90% |
| Involved in decisions | 86% | 92% | 88% |
| Needs were met | 96% | 90% | 93% |
| Overall | |||
| Overall experience good | 78% | 77% | 78% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 82% |
| Supported by local services | 60% | 70% | 76% |
| Discussed managing condition | 31% | 43% | 34% |
| Agreed a care plan | 44% | 46% | 71% |
Green means at least 2 points better than England, red at least 2 points worse. With about 111 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 1pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 7 February 2023. Bank holidays may differ.
- Address
- Wolverhampton P C T, Primrose Lane, Wolverhampton, WV10 8RN
- Phone
- 01902 731583
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Wolverhampton Unity East PCN (a group of local surgeries that share services)
- NHS code
- M92004 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Enhanced lighting
- Free NHS WiFi
- Free on-site car parking
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.4% | 15.2% |
| Diabetes | 10.5% | 7.9% |
| Asthma | 6.1% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 11.6% | 14.3% |
| Obesity | 19.1% | 13.9% |
| Smoking | 14.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 85% | 75% |
| Blood pressure controlled (hypertension, under 80) | 83% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 87% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 91% | 78% |
| Asthma: annual review | 91% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Primrose Lane Practicethis surgery | – | 68 | 73% | 78% | Yes |
| Keats Grove SurgeryWolverhampton, WV10 8LY | 0.1 mile | 6 | 37% | 60% | Yes |
| Dr ST Pierre-LibbertonWolverhampton, WV10 8PJ | 0.1 mile | 37 | 64% | 78% | Yes |
| Poplars Medical CentreWolverhampton, WV10 9PG | 0.5 miles | 89 | 88% | 88% | Yes |
| Bagary's Medical PracticeWolverhampton, WV10 9SX | 0.6 miles | 12 | 50% | 69% | Yes |
| Showell Park Health CentreWolverhampton, WV10 9ST | 0.7 miles | 38 | 60% | 76% | Yes |
| Prestbury Medical PracticeWolverhampton, WV10 8EA | 1.0 miles | 21 | 35% | 69% | Yes |
| Probert Road SurgeryWolverhampton, WV10 6AR | 1.3 miles | 80 | 98% | 91% | Yes |
| Tudor Medical CentreWolverhampton, WV10 0LS | 1.3 miles | 44 | 54% | 82% | Yes |
| Dr Sinha & TahirWolverhampton, WV10 0BD | 1.4 miles | 35 | 47% | 78% | Yes |
Poplars Medical Centre is 0.5 miles away, scores 89 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Primrose Lane Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Primrose Lane Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01902 731583.
How do patients rate Primrose Lane Practice?
In the 2026 NHS GP Patient Survey, 78% of patients at Primrose Lane Practice said their overall experience was good. The England average is 77%. 73% found it easy to get through by phone (England 57%). Its GPScore is 68 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Primrose Lane Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Primrose Lane Practice as Good at its last published inspection (report published 2 November 2023).
What are the opening times of Primrose Lane Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 1pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 7 February 2023. Bank holidays may differ.
How do I contact Primrose Lane Practice?
Call 01902 731583. You can also book and order repeat prescriptions in the NHS App. The address is Wolverhampton P C T, Primrose Lane, Wolverhampton, WV10 8RN.
How many patients are registered at Primrose Lane Practice?
Around 2,966 patients are registered (January 2025). The surgery is part of Wolverhampton Unity East PCN, a group of local surgeries that share staff and services, in the Black Country NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.