GP surgery in Putney
Putneymead Group Medical Practice
266 Upper Richmond Road, London, SW15 6TQ
Scores 74 out of 100, good for a GP surgery in England. 78% of patients say their experience is good and 74% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 79
- Easy to get through on the phone72
- Easy to contact online89
- Good experience of getting in touch70
- Did not wait too long for the appointment74
Quality of care 65
- Patients rate the surgery as good47
- Patients got what they needed76
- Doctors and nurses listen92
- Patients trust the staff76
- Inspection rating (Good)50
- Health checks and screening done41
- Meets NHS clinical targets53
- Children vaccinated on time52
What patients say
96 patients answered the 2026 NHS survey about this surgery.
74%
find the phone easy
well above the England average (57%)
78%
say their experience is good
about the England average (77%)
-5
change since last year
2025: 83% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 74% | 57% | 61% |
| Easy to contact via website | 77% | 58% | 69% |
| Easy to contact via NHS App | 67% | 54% | 73% |
| Reception staff helpful | 89% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 20% | 31% | 33% |
| Sees preferred clinician | 87% | 42% | 54% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 93% |
| Next steps within 2 days | 96% | 93% | 95% |
| Good experience of contacting | 82% | 73% | 83% |
| The appointment | |||
| Offered a choice of time or day | 74% | 57% | 56% |
| Waiting time was about right | 80% | 69% | 64% |
| Remote appointment | 8% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 96% | 87% | 85% |
| Treated with care and concern | 96% | 86% | 87% |
| Considered mental wellbeing | 92% | 75% | 77% |
| Had all the information needed | 98% | 92% | 95% |
| Confidence and trust | 96% | 93% | 92% |
| Involved in decisions | 98% | 92% | 96% |
| Needs were met | 95% | 90% | 93% |
| Overall | |||
| Overall experience good | 78% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 84% |
| Supported by local services | 69% | 70% | 73% |
| Discussed managing condition | 64% | 43% | 50% |
| Agreed a care plan | 49% | 46% | 64% |
Green means at least 2 points better than England, red at least 2 points worse. With about 96 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 7:30pm |
| Tuesday | 8am to 7:30pm |
| Wednesday | 8am to 7:30pm |
| Thursday | 8am to 7:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 8am to 11:30am |
| Sunday | Closed |
Confirmed by the surgery on 9 July 2024. Bank holidays may differ.
- Address
- 266 Upper Richmond Road, London, SW15 6TQ
- Phone
- 020 8788 0686
- Website
- www.putneymead.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- West Wandsworth PCN (a group of local surgeries that share services)
- NHS code
- H85012 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr North
- Student Medical Centre, Old Court, Froebel College, Roehampton Lane, London, SW15 5PJ · 02083923678
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Pram park
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 28 April 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 7.8% | 15.2% |
| Diabetes | 2.9% | 7.9% |
| Asthma | 4.4% | 6.6% |
| COPD | 0.8% | 1.9% |
| Coronary heart disease | 1.3% | 3.0% |
| Depression | 12.3% | 14.3% |
| Obesity | 6.9% | 13.9% |
| Smoking | 10.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 59% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 74% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Putneymead Group Medical Practicethis surgery | – | 74 | 74% | 78% | Yes |
| Heathbridge PracticeLondon, SW15 2TL | 0.2 miles | 78 | 70% | 91% | Yes |
| Chartfield SurgeryLondon, SW15 6HG | 0.4 miles | 81 | 70% | 86% | Yes |
| RhndLondon, SW15 3SW | 0.7 miles | – | – | – | – |
| Triangle SurgeryLondon, SW18 4HX | 1.0 miles | 18 | 54% | 71% | Yes |
| Palace SurgeryLondon, SW6 6JD | 1.0 miles | 60 | 82% | 78% | Yes |
| Tudor Lodge Health CentreLondon, SW19 6AE | 1.1 miles | 59 | 70% | 79% | Yes |
| Mayfield SurgeryLondon, SW15 4AA | 1.2 miles | 74 | 69% | 84% | Yes |
| Alton PracticeLondon, SW15 4LE | 1.2 miles | 77 | 75% | 89% | Yes |
| Roehampton SurgeryLondon, SW15 4HN | 1.2 miles | 53 | 73% | 76% | Yes |
Common questions
Is Putneymead Group Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Putneymead Group Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 8788 0686.
How do patients rate Putneymead Group Medical Practice?
In the 2026 NHS GP Patient Survey, 78% of patients at Putneymead Group Medical Practice said their overall experience was good. The England average is 77%. 74% found it easy to get through by phone (England 57%). Its GPScore is 74 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Putneymead Group Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Putneymead Group Medical Practice as Good at its last published inspection (report published 28 April 2017).
What are the opening times of Putneymead Group Medical Practice?
Reception is open Monday 8am to 7:30pm, Tuesday 8am to 7:30pm, Wednesday 8am to 7:30pm, Thursday 8am to 7:30pm, Friday 8am to 6:30pm, Saturday 8am to 11:30am, Sunday closed. The surgery last confirmed these times on 9 July 2024. Bank holidays may differ.
How do I contact Putneymead Group Medical Practice?
Call 020 8788 0686 or visit its website, www.putneymead.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 266 Upper Richmond Road, London, SW15 6TQ.
Does Putneymead Group Medical Practice have a branch surgery?
Yes. Putneymead Group Medical Practice also runs Dr North (Student Medical Centre, Old Court, Froebel College, Roehampton Lane, London, SW15 5PJ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Putneymead Group Medical Practice?
Around 25,067 patients are registered (January 2025). The surgery is part of West Wandsworth PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.