GP surgery in Radcliffe
Red Bank Group Practice
Radcliffe Primary Care Centre, 69 Church Street West, Radcliffe, Manchester, M26 2SP
Scores 19 out of 100, poor for a GP surgery in England. 67% of patients say their experience is good and 28% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 15
- Easy to get through on the phone4
- Easy to contact online10
- Good experience of getting in touch7
- Did not wait too long for the appointment53
Quality of care 30
- Patients rate the surgery as good14
- Patients got what they needed37
- Doctors and nurses listen9
- Patients trust the staff37
- Inspection rating (Good)50
- Health checks and screening done93
- Meets NHS clinical targets70
- Children vaccinated on time62
What patients say
100 patients answered the 2026 NHS survey about this surgery.
28%
find the phone easy
well below the England average (57%)
67%
say their experience is good
well below the England average (77%)
+7
change since last year
2025: 59% · 2026: 67%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 28% | 57% | 24% |
| Easy to contact via website | 37% | 58% | 30% |
| Easy to contact via NHS App | 32% | 54% | 32% |
| Reception staff helpful | 74% | 85% | 72% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 34% |
| Sees preferred clinician | 37% | 42% | 48% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 79% |
| Next steps within 2 days | 89% | 93% | 95% |
| Good experience of contacting | 54% | 73% | 51% |
| The appointment | |||
| Offered a choice of time or day | 47% | 57% | 49% |
| Waiting time was about right | 72% | 69% | 69% |
| Remote appointment | 36% | 26% | 52% |
| The doctor or nurse | |||
| Good at listening | 78% | 87% | 82% |
| Treated with care and concern | 82% | 86% | 79% |
| Considered mental wellbeing | 55% | 75% | 71% |
| Had all the information needed | 91% | 92% | 80% |
| Confidence and trust | 92% | 93% | 86% |
| Involved in decisions | 91% | 92% | 80% |
| Needs were met | 89% | 90% | 83% |
| Overall | |||
| Overall experience good | 67% | 77% | 59% |
| Living with a long-term condition | |||
| Confident managing conditions | 90% | 79% | 84% |
| Supported by local services | 67% | 70% | 60% |
| Discussed managing condition | 34% | 43% | 29% |
| Agreed a care plan | 52% | 46% | 45% |
Green means at least 2 points better than England, red at least 2 points worse. With about 100 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 June 2023. Bank holidays may differ.
- Address
- Radcliffe Primary Care Centre, 69 Church Street West, Radcliffe, Manchester, M26 2SP
- Phone
- 0161 383 7128
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Horizon PCN (a group of local surgeries that share services)
- NHS code
- P83603 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- High-back waiting room chairs
- Lift
- Parent and baby room
- Pharmacy
- Step-free access at entrances and exits
- Toilets
- Tram stop nearby
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 28 June 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.0% | 15.2% |
| Diabetes | 9.6% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 2.8% | 1.9% |
| Coronary heart disease | 4.2% | 3.0% |
| Depression | 22.6% | 14.3% |
| Obesity | 19.1% | 13.9% |
| Smoking | 13.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 79% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 85% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 89% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 90% | 78% |
| Asthma: annual review | 74% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Red Bank Group Practicethis surgery | – | 19 | 28% | 67% | Yes |
| Radcliffe Medical PracticeManchester, M26 2SP | under 0.1 miles | 68 | 69% | 88% | Yes |
| Monarch Medical CentreManchester, M26 2QZ | 0.4 miles | 9 | 54% | 64% | Yes |
| The Elms Medical CentreManchester, M45 7FD | 1.3 miles | 27 | 50% | 71% | Yes |
| The Uplands Medical PracticeManchester, M45 8GH | 1.4 miles | 13 | 53% | 72% | Yes |
| Spring View Medical CentreBolton, BL3 1HQ | 1.9 miles | 45 | 54% | 78% | Yes |
| Blackford House Medical CentreBury, BL9 8QA | 1.9 miles | 50 | 60% | 79% | Yes |
| Little Lever Health Centre 2Bolton, BL3 1HH | 1.9 miles | 43 | 75% | 74% | Yes |
| Mile Lane Health CentreBury, BL8 2JR | 2.0 miles | 37 | 49% | 73% | Yes |
| Little Lever Health Centre 1Bolton, BL3 1HH | 2.0 miles | 57 | 60% | 85% | Yes |
Radcliffe Medical Practice is under 0.1 miles away, scores 68 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Red Bank Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Red Bank Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0161 383 7128.
How do patients rate Red Bank Group Practice?
In the 2026 NHS GP Patient Survey, 67% of patients at Red Bank Group Practice said their overall experience was good. The England average is 77%. 28% found it easy to get through by phone (England 57%). Its GPScore is 19 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Red Bank Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Red Bank Group Practice as Good at its last published inspection (report published 28 June 2016).
What are the opening times of Red Bank Group Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 June 2023. Bank holidays may differ.
How do I contact Red Bank Group Practice?
Call 0161 383 7128. You can also book and order repeat prescriptions in the NHS App. The address is Radcliffe Primary Care Centre, 69 Church Street West, Radcliffe, Manchester, M26 2SP.
How many patients are registered at Red Bank Group Practice?
Around 9,271 patients are registered (January 2025). The surgery is part of Horizon PCN, a group of local surgeries that share staff and services, in the Greater Manchester NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.