GP surgery in Bury
Mile Lane Health Centre
80 Mile Lane, Bury, BL8 2JR
Scores 37 out of 100, below average for a GP surgery in England. 73% of patients say their experience is good and 49% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 31
- Easy to get through on the phone26
- Easy to contact online32
- Good experience of getting in touch29
- Did not wait too long for the appointment51
Quality of care 47
- Patients rate the surgery as good30
- Patients got what they needed41
- Doctors and nurses listen39
- Patients trust the staff59
- Inspection rating (Good)50
- Health checks and screening done88
- Meets NHS clinical targets64
- Children vaccinated on time66
What patients say
103 patients answered the 2026 NHS survey about this surgery.
49%
find the phone easy
well below the England average (57%)
73%
say their experience is good
below the England average (77%)
-4
change since last year
2025: 77% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 49% | 57% | 49% |
| Easy to contact via website | 51% | 58% | 39% |
| Easy to contact via NHS App | 38% | 54% | 35% |
| Reception staff helpful | 73% | 85% | 77% |
| Seeing the same person | |||
| Has a preferred clinician | 46% | 31% | 40% |
| Sees preferred clinician | 69% | 42% | 51% |
| What happened when they got in touch | |||
| Knew what would happen next | 77% | 84% | 80% |
| Next steps within 2 days | 100% | 93% | 96% |
| Good experience of contacting | 68% | 73% | 66% |
| The appointment | |||
| Offered a choice of time or day | 38% | 57% | 49% |
| Waiting time was about right | 72% | 69% | 77% |
| Remote appointment | 57% | 26% | 32% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 84% |
| Treated with care and concern | 83% | 86% | 81% |
| Considered mental wellbeing | 72% | 75% | 64% |
| Had all the information needed | 93% | 92% | 92% |
| Confidence and trust | 95% | 93% | 92% |
| Involved in decisions | 99% | 92% | 92% |
| Needs were met | 90% | 90% | 94% |
| Overall | |||
| Overall experience good | 73% | 77% | 77% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 81% |
| Supported by local services | 85% | 70% | 68% |
| Discussed managing condition | 45% | 43% | 45% |
| Agreed a care plan | 52% | 46% | 23% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 30 May 2025. Bank holidays may differ.
- Address
- 80 Mile Lane, Bury, BL8 2JR
- Phone
- 0161 764 7804
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Horizon PCN (a group of local surgeries that share services)
- NHS code
- P83612 · NHS profile
Access and facilities
- Accessible toilets
- Bus stop nearby
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 6 June 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.8% | 15.2% |
| Diabetes | 8.5% | 7.9% |
| Asthma | 7.0% | 6.6% |
| COPD | 2.7% | 1.9% |
| Coronary heart disease | 4.4% | 3.0% |
| Depression | 14.5% | 14.3% |
| Obesity | 12.4% | 13.9% |
| Smoking | 8.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 82% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 89% | 78% |
| Asthma: annual review | 75% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Mile Lane Health Centrethis surgery | – | 37 | 49% | 73% | Yes |
| Knowsley Medical CentreBury, BL9 0ST | 1.4 miles | 26 | 59% | 79% | Yes |
| Ribblesdale Medical PracticeBury, BL9 0SN | 1.5 miles | 20 | 61% | 70% | Yes |
| Townside SurgeryBury, BL9 0SN | 1.5 miles | 48 | 70% | 72% | Yes |
| Peel GpsBury, BL9 0SN | 1.5 miles | 36 | 60% | 80% | Yes |
| Woodbank SurgeryBury, BL8 1EG | 1.6 miles | 8 | 44% | 61% | Yes |
| Monarch Medical CentreManchester, M26 2QZ | 1.8 miles | 9 | 54% | 64% | Yes |
| Tower Family HealthcareBury, BL8 4AD | 1.9 miles | 14 | 48% | 67% | Yes |
| Radcliffe Medical PracticeManchester, M26 2SP | 2.0 miles | 68 | 69% | 88% | Yes |
| Red Bank Group PracticeManchester, M26 2SP | 2.0 miles | 19 | 28% | 67% | Yes |
Townside Surgery is 1.5 miles away, scores 48 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Mile Lane Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Mile Lane Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0161 764 7804.
How do patients rate Mile Lane Health Centre?
In the 2026 NHS GP Patient Survey, 73% of patients at Mile Lane Health Centre said their overall experience was good. The England average is 77%. 49% found it easy to get through by phone (England 57%). Its GPScore is 37 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Mile Lane Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Mile Lane Health Centre as Good at its last published inspection (report published 6 June 2016).
What are the opening times of Mile Lane Health Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 30 May 2025. Bank holidays may differ.
How do I contact Mile Lane Health Centre?
Call 0161 764 7804. You can also book and order repeat prescriptions in the NHS App. The address is 80 Mile Lane, Bury, BL8 2JR.
How many patients are registered at Mile Lane Health Centre?
Around 5,365 patients are registered (January 2025). The surgery is part of Horizon PCN, a group of local surgeries that share staff and services, in the Greater Manchester NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.