GP surgery in Nuneaton
Red Roofs Surgery
31 Coton Road, Nuneaton, CV11 5TW
Scores 9 out of 100, poor for a GP surgery in England. 57% of patients say their experience is good and 25% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 6
- Easy to get through on the phone3
- Easy to contact online27
- Good experience of getting in touch6
- Did not wait too long for the appointment18
Quality of care 17
- Patients rate the surgery as good4
- Patients got what they needed15
- Doctors and nurses listen34
- Patients trust the staff14
- Inspection rating (Good)50
- Health checks and screening done74
- Meets NHS clinical targets74
- Children vaccinated on time55
What patients say
102 patients answered the 2026 NHS survey about this surgery.
25%
find the phone easy
well below the England average (57%)
57%
say their experience is good
well below the England average (77%)
-13
change since last year
2025: 70% · 2026: 57%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 25% | 57% | 22% |
| Easy to contact via website | 48% | 58% | 58% |
| Easy to contact via NHS App | 39% | 54% | 43% |
| Reception staff helpful | 71% | 85% | 70% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 31% |
| Sees preferred clinician | 32% | 42% | 7% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 83% |
| Next steps within 2 days | 94% | 93% | 90% |
| Good experience of contacting | 54% | 73% | 65% |
| The appointment | |||
| Offered a choice of time or day | 56% | 57% | 55% |
| Waiting time was about right | 59% | 69% | 71% |
| Remote appointment | 38% | 26% | 39% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 88% |
| Treated with care and concern | 80% | 86% | 88% |
| Considered mental wellbeing | 62% | 75% | 77% |
| Had all the information needed | 92% | 92% | 86% |
| Confidence and trust | 88% | 93% | 91% |
| Involved in decisions | 89% | 92% | 93% |
| Needs were met | 85% | 90% | 90% |
| Overall | |||
| Overall experience good | 57% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 70% | 79% | 68% |
| Supported by local services | 57% | 70% | 59% |
| Discussed managing condition | 20% | 43% | 32% |
| Agreed a care plan | 26% | 46% | 33% |
Green means at least 2 points better than England, red at least 2 points worse. With about 102 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to noon 1pm to 6:30pm |
| Tuesday | 8am to noon 1pm to 6:30pm |
| Wednesday | 8am to noon 1pm to 6:30pm |
| Thursday | 8am to noon 1pm to 6:30pm |
| Friday | 8am to noon 1pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 6 December 2023. Bank holidays may differ.
- Address
- 31 Coton Road, Nuneaton, CV11 5TW
- Phone
- 024 7635 7100
- Website
- www.redroofssurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Nuneaton & Bedworth PCN (a group of local surgeries that share services)
- NHS code
- M84001 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Children’s play area
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 25 February 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 22.3% | 15.2% |
| Diabetes | 10.1% | 7.9% |
| Asthma | 7.4% | 6.6% |
| COPD | 2.5% | 1.9% |
| Coronary heart disease | 3.2% | 3.0% |
| Depression | 24.7% | 14.3% |
| Obesity | 25.8% | 13.9% |
| Smoking | 15.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 71% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Red Roofs Surgerythis surgery | – | 9 | 25% | 57% | Yes |
| Riversley Road SurgeryNuneaton, CV11 5QT | 0.1 mile | 78 | 76% | 85% | Yes |
| Old Mill SurgeryNuneaton, CV11 5PQ | 0.3 miles | 53 | 53% | 90% | Yes |
| Queens Road SurgeryNuneaton, CV11 5LE | 0.4 miles | 75 | 84% | 82% | Yes |
| The Grange Medical CentreNuneaton, CV11 6AB | 0.7 miles | 40 | 38% | 77% | Yes |
| Chaucer SurgeryNuneaton, CV11 4UZ | 0.7 miles | 59 | 70% | 82% | Yes |
| Manor Court SurgeryNuneaton, CV11 5HX | 0.7 miles | 11 | 43% | 61% | Yes |
| Stockingford Medical CentreNuneaton, CV10 8EJ | 1.1 miles | 81 | 84% | 82% | Yes |
| Arbury Medical CentreNuneaton, CV10 8LW | 1.3 miles | 23 | 36% | 73% | Yes |
| Whitestone SurgeryNuneaton, CV11 4SB | 1.9 miles | 69 | 68% | 78% | – |
Riversley Road Surgery is 0.1 mile away, scores 78 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Red Roofs Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Red Roofs Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 024 7635 7100.
How do patients rate Red Roofs Surgery?
In the 2026 NHS GP Patient Survey, 57% of patients at Red Roofs Surgery said their overall experience was good. The England average is 77%. 25% found it easy to get through by phone (England 57%). Its GPScore is 9 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Red Roofs Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Red Roofs Surgery as Good at its last published inspection (report published 25 February 2016).
What are the opening times of Red Roofs Surgery?
Reception is open Monday 8am to noon 1pm to 6:30pm, Tuesday 8am to noon 1pm to 6:30pm, Wednesday 8am to noon 1pm to 6:30pm, Thursday 8am to noon 1pm to 6:30pm, Friday 8am to noon 1pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 6 December 2023. Bank holidays may differ.
How do I contact Red Roofs Surgery?
Call 024 7635 7100 or visit its website, www.redroofssurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 31 Coton Road, Nuneaton, CV11 5TW.
How many patients are registered at Red Roofs Surgery?
Around 13,588 patients are registered (January 2025). The surgery is part of Nuneaton & Bedworth PCN, a group of local surgeries that share staff and services, in the Coventry and Warwickshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.