GP surgery in Nuneaton
Whitestone Surgery
82 Bulkington Lane, Nuneaton, CV11 4SB
Scores 69 out of 100, good for a GP surgery in England. 78% of patients say their experience is good and 68% find it easy to get through on the phone (England: 77% and 57%).
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 71
- Easy to get through on the phone62
- Easy to contact online36
- Good experience of getting in touch67
- Did not wait too long for the appointment83
Quality of care 63
- Patients rate the surgery as good47
- Patients got what they needed75
- Doctors and nurses listen86
- Patients trust the staff81
- Inspection rating (Not rated)–
- Health checks and screening done50
- Meets NHS clinical targets11
- Children vaccinated on time28
What patients say
175 patients answered the 2026 NHS survey about this surgery.
68%
find the phone easy
well above the England average (57%)
78%
say their experience is good
about the England average (77%)
-1
change since last year
2025: 79% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 68% | 57% | 61% |
| Easy to contact via website | 52% | 58% | 42% |
| Easy to contact via NHS App | 65% | 54% | 53% |
| Reception staff helpful | 89% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 18% |
| Sees preferred clinician | 40% | 42% | 49% |
| What happened when they got in touch | |||
| Knew what would happen next | 94% | 84% | 82% |
| Next steps within 2 days | 92% | 93% | 94% |
| Good experience of contacting | 81% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 67% | 57% | 61% |
| Waiting time was about right | 83% | 69% | 74% |
| Remote appointment | 30% | 26% | 39% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 85% |
| Treated with care and concern | 92% | 86% | 87% |
| Considered mental wellbeing | 75% | 75% | 78% |
| Had all the information needed | 92% | 92% | 93% |
| Confidence and trust | 97% | 93% | 92% |
| Involved in decisions | 88% | 92% | 95% |
| Needs were met | 95% | 90% | 90% |
| Overall | |||
| Overall experience good | 78% | 77% | 79% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 88% |
| Supported by local services | 62% | 70% | 81% |
| Discussed managing condition | 37% | 43% | 42% |
| Agreed a care plan | 42% | 46% | 48% |
Green means at least 2 points better than England, red at least 2 points worse. With about 175 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
Opening times not collected yet.
- Address
- 82 Bulkington Lane, Nuneaton, CV11 4SB
- Phone
- 024 76641911
- NHS code
- M84034
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.6% | 15.2% |
| Diabetes | 7.6% | 7.9% |
| Asthma | 5.7% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 1.9% | 3.0% |
| Depression | 11.7% | 14.3% |
| Obesity | 12.8% | 13.9% |
| Smoking | 10.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 80% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 81% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Whitestone Surgerythis surgery | – | 69 | 68% | 78% | – |
| Chaucer SurgeryNuneaton, CV11 4UZ | 1.3 miles | 59 | 70% | 82% | Yes |
| Bulkington SurgeryBedworth, CV12 9JB | 1.7 miles | 93 | 79% | 93% | Yes |
| Rugby Road SurgeryBedworth, CV12 9JE | 1.7 miles | 64 | 73% | 82% | Yes |
| Red Roofs SurgeryNuneaton, CV11 5TW | 1.9 miles | 9 | 25% | 57% | Yes |
| Riversley Road SurgeryNuneaton, CV11 5QT | 1.9 miles | 78 | 76% | 85% | Yes |
| The Grange Medical CentreNuneaton, CV11 6AB | 2.1 miles | 40 | 38% | 77% | Yes |
| Old Mill SurgeryNuneaton, CV11 5PQ | 2.1 miles | 53 | 53% | 90% | Yes |
| Bedworth Health CentreBedworth, CV12 8NQ | 2.1 miles | 6 | 30% | 61% | Yes |
| Queens Road SurgeryNuneaton, CV11 5LE | 2.2 miles | 75 | 84% | 82% | Yes |
Bulkington Surgery is 1.7 miles away, scores 93 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
How do patients rate Whitestone Surgery?
In the 2026 NHS GP Patient Survey, 78% of patients at Whitestone Surgery said their overall experience was good. The England average is 77%. 68% found it easy to get through by phone (England 57%). Its GPScore is 69 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
How do I contact Whitestone Surgery?
Call 024 76641911. The address is 82 Bulkington Lane, Nuneaton, CV11 4SB.
How many patients are registered at Whitestone Surgery?
Around 2,370 patients are registered (January 2025).
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.