GP surgery in Sandwell
Regis Medical Centre
Darby Street, Warley, Rowley Regis, B65 0BA
Scores 1 out of 100, poor for a GP surgery in England. 46% of patients say their experience is good and 6% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 0
- Easy to get through on the phone0
- Easy to contact online4
- Good experience of getting in touch2
- Did not wait too long for the appointment2
Quality of care 3
- Patients rate the surgery as good1
- Patients got what they needed5
- Doctors and nurses listen14
- Patients trust the staff12
- Inspection rating (Good)50
- Health checks and screening done26
- Meets NHS clinical targets29
- Children vaccinated on time27
What patients say
94 patients answered the 2026 NHS survey about this surgery.
6%
find the phone easy
well below the England average (57%)
46%
say their experience is good
well below the England average (77%)
-16
change since last year
2025: 62% · 2026: 46%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 6% | 57% | 12% |
| Easy to contact via website | 29% | 58% | 26% |
| Easy to contact via NHS App | 28% | 54% | 28% |
| Reception staff helpful | 60% | 85% | 69% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 21% |
| Sees preferred clinician | 17% | 42% | 18% |
| What happened when they got in touch | |||
| Knew what would happen next | 60% | 84% | 69% |
| Next steps within 2 days | 87% | 93% | 94% |
| Good experience of contacting | 45% | 73% | 43% |
| The appointment | |||
| Offered a choice of time or day | 46% | 57% | 44% |
| Waiting time was about right | 42% | 69% | 46% |
| Remote appointment | 25% | 26% | 43% |
| The doctor or nurse | |||
| Good at listening | 80% | 87% | 76% |
| Treated with care and concern | 73% | 86% | 81% |
| Considered mental wellbeing | 68% | 75% | 65% |
| Had all the information needed | 78% | 92% | 90% |
| Confidence and trust | 87% | 93% | 86% |
| Involved in decisions | 83% | 92% | 90% |
| Needs were met | 80% | 90% | 89% |
| Overall | |||
| Overall experience good | 46% | 77% | 62% |
| Living with a long-term condition | |||
| Confident managing conditions | 75% | 79% | 78% |
| Supported by local services | 65% | 70% | 56% |
| Discussed managing condition | 50% | 43% | 32% |
| Agreed a care plan | 38% | 46% | 33% |
Green means at least 2 points better than England, red at least 2 points worse. With about 94 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to 5pm |
| Sunday | Closed |
Confirmed by the surgery on 27 September 2024. Bank holidays may differ.
- Address
- Darby Street, Warley, Rowley Regis, B65 0BA
- Phone
- 0121 559 3957
- Website
- www.yhp.org.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Swb Your Health Partnership PCN (a group of local surgeries that share services)
- NHS code
- M88004 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Lyndon Primary Care Centre
- Lower Lyndon, West Bromwich, B71 4HJ
- Mace Street Health Centre
- Mace Street, Cradley Heath, B64 6HP
- Oakham Surgery
- 213 Regent Road, Tividale, Oldbury, B69 1RZ
- Rowley Village
- 91 Rowley Village, Rowley Regis, B65 9EN · 01215591165
- Whiteheath Medical Centre
- Badsey Road, Oldbury, B69 1EJ
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.7% | 15.2% |
| Diabetes | 10.5% | 7.9% |
| Asthma | 7.2% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 12.5% | 14.3% |
| Obesity | 17.3% | 13.9% |
| Smoking | 17.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 65% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Regis Medical Centrethis surgery | – | 1 | 6% | 46% | Yes |
| Clement Road Medical PracticeHalesowen, B62 9LR | 0.5 miles | 11 | 39% | 68% | Yes |
| Feldon Lane PracticeHalesowen, B62 9DR | 0.9 miles | 15 | 44% | 65% | Yes |
| Old Hill Medical CentreCradley Heath, B64 6JN | 0.9 miles | 26 | 66% | 71% | Yes |
| Church View SurgeryCradley Heath, B64 6JE | 0.9 miles | 41 | 62% | 85% | Yes |
| Haden Vale SurgeryCradley Heath, B64 7HG | 1.4 miles | 30 | 64% | 79% | No |
| Causeway Green Road SurgeryOldbury, B68 8LJ | 1.4 miles | 13 | 53% | 65% | Yes |
| Lapal Medical PracticeHalesowen, B62 0HP | 1.6 miles | 32 | 47% | 80% | Yes |
| Alexandra Medical CentreHalesowen, B63 3UH | 1.7 miles | 65 | 89% | 86% | Yes |
| Warley Medical CentreOldbury, B68 0RT | 1.7 miles | 62 | 52% | 82% | Yes |
Clement Road Medical Practice is 0.5 miles away, scores 11 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Regis Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Regis Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0121 559 3957.
How do patients rate Regis Medical Centre?
In the 2026 NHS GP Patient Survey, 46% of patients at Regis Medical Centre said their overall experience was good. The England average is 77%. 6% found it easy to get through by phone (England 57%). Its GPScore is 1 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Regis Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Regis Medical Centre as Good at its last published inspection (report published 3 January 2025).
What are the opening times of Regis Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 9am to 5pm, Sunday closed. The surgery last confirmed these times on 27 September 2024. Bank holidays may differ.
How do I contact Regis Medical Centre?
Call 0121 559 3957 or visit its website, www.yhp.org.uk. You can also book and order repeat prescriptions in the NHS App. The address is Darby Street, Warley, Rowley Regis, B65 0BA.
Does Regis Medical Centre have a branch surgery?
Yes. Regis Medical Centre also runs Lyndon Primary Care Centre (Lower Lyndon, West Bromwich, B71 4HJ) and Mace Street Health Centre (Mace Street, Cradley Heath, B64 6HP) and Oakham Surgery (213 Regent Road, Tividale, Oldbury, B69 1RZ) and Rowley Village (91 Rowley Village, Rowley Regis, B65 9EN) and Whiteheath Medical Centre (Badsey Road, Oldbury, B69 1EJ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Regis Medical Centre?
Around 40,374 patients are registered (January 2025). The surgery is part of Swb Your Health Partnership PCN, a group of local surgeries that share staff and services, in the Black Country NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.