GP surgery in Halesowen
Feldon Lane Practice
Feldon Lane, Halesowen, B62 9DR
Scores 15 out of 100, poor for a GP surgery in England. 65% of patients say their experience is good and 44% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 20
- Easy to get through on the phone19
- Easy to contact online50
- Good experience of getting in touch17
- Did not wait too long for the appointment32
Quality of care 13
- Patients rate the surgery as good12
- Patients got what they needed37
- Doctors and nurses listen15
- Patients trust the staff14
- Inspection rating (Good)50
- Health checks and screening done26
- Meets NHS clinical targets3
- Children vaccinated on time76
What patients say
128 patients answered the 2026 NHS survey about this surgery.
44%
find the phone easy
well below the England average (57%)
65%
say their experience is good
well below the England average (77%)
-9
change since last year
2025: 74% · 2026: 65%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 44% | 57% | 54% |
| Easy to contact via website | 58% | 58% | 71% |
| Easy to contact via NHS App | 49% | 54% | 35% |
| Reception staff helpful | 89% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 30% |
| Sees preferred clinician | 22% | 42% | 37% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 80% |
| Next steps within 2 days | 98% | 93% | 99% |
| Good experience of contacting | 62% | 73% | 70% |
| The appointment | |||
| Offered a choice of time or day | 32% | 57% | 51% |
| Waiting time was about right | 65% | 69% | 55% |
| Remote appointment | 35% | 26% | 32% |
| The doctor or nurse | |||
| Good at listening | 80% | 87% | 92% |
| Treated with care and concern | 82% | 86% | 80% |
| Considered mental wellbeing | 61% | 75% | 75% |
| Had all the information needed | 92% | 92% | 95% |
| Confidence and trust | 88% | 93% | 95% |
| Involved in decisions | 88% | 92% | 94% |
| Needs were met | 89% | 90% | 95% |
| Overall | |||
| Overall experience good | 65% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 83% |
| Supported by local services | 78% | 70% | 72% |
| Discussed managing condition | 32% | 43% | 55% |
| Agreed a care plan | 63% | 46% | 57% |
Green means at least 2 points better than England, red at least 2 points worse. With about 128 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 August 2025. Bank holidays may differ.
- Address
- Feldon Lane, Halesowen, B62 9DR
- Phone
- 0121 422 4703
- [email protected]
- Website
- www.feldonpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Halesowen PCN (a group of local surgeries that share services)
- NHS code
- M87020 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Hawne Lane Surgery (Dr Gibbons)
- Hawne Lane Surgery, 6 Hawne Lane, Halesowen, B63 3RN
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Free NHS WiFi
- Free on-site car parking
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 30 June 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.8% | 15.2% |
| Diabetes | 8.8% | 7.9% |
| Asthma | 7.8% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 3.8% | 3.0% |
| Depression | 19.1% | 14.3% |
| Obesity | 20.6% | 13.9% |
| Smoking | 11.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 83% | 75% |
| Blood pressure controlled (hypertension, under 80) | 58% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 58% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Feldon Lane Practicethis surgery | – | 15 | 44% | 65% | Yes |
| Clement Road Medical PracticeHalesowen, B62 9LR | 0.4 miles | 11 | 39% | 68% | Yes |
| Lapal Medical PracticeHalesowen, B62 0HP | 0.8 miles | 32 | 47% | 80% | Yes |
| Regis Medical CentreRowley Regis, B65 0BA | 0.9 miles | 1 | 6% | 46% | Yes |
| Warley Medical CentreOldbury, B68 0RT | 0.9 miles | 62 | 52% | 82% | Yes |
| Causeway Green Road SurgeryOldbury, B68 8LJ | 1.3 miles | 13 | 53% | 65% | Yes |
| Hill Top Medical CentreOldbury, B68 9DU | 1.5 miles | 10 | 37% | 59% | Yes |
| Stourside Medical PracticeHalesowen, B63 3HN | 1.5 miles | 84 | 90% | 90% | Yes |
| Old Hill Medical CentreCradley Heath, B64 6JN | 1.6 miles | 26 | 66% | 71% | Yes |
| Ridgacre House SurgeryBirmingham, B32 2TJ | 1.7 miles | 64 | 50% | 82% | Yes |
Lapal Medical Practice is 0.8 miles away, scores 32 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Feldon Lane Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Feldon Lane Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0121 422 4703.
How do patients rate Feldon Lane Practice?
In the 2026 NHS GP Patient Survey, 65% of patients at Feldon Lane Practice said their overall experience was good. The England average is 77%. 44% found it easy to get through by phone (England 57%). Its GPScore is 15 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Feldon Lane Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Feldon Lane Practice as Good at its last published inspection (report published 30 June 2016).
What are the opening times of Feldon Lane Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 August 2025. Bank holidays may differ.
How do I contact Feldon Lane Practice?
Call 0121 422 4703 or visit its website, www.feldonpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Feldon Lane, Halesowen, B62 9DR.
Does Feldon Lane Practice have a branch surgery?
Yes. Feldon Lane Practice also runs Hawne Lane Surgery (Dr Gibbons) (Hawne Lane Surgery, 6 Hawne Lane, Halesowen, B63 3RN). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Feldon Lane Practice?
Around 9,304 patients are registered (January 2025). The surgery is part of Halesowen PCN, a group of local surgeries that share staff and services, in the Black Country NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.