GP surgery in Birmingham
Reservoir Road Surgery
192 Reservoir Road, Erdington, Birmingham, B23 6DJ
Scores 37 out of 100, below average for a GP surgery in England. 76% of patients say their experience is good and 65% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 47
- Easy to get through on the phone56
- Easy to contact online28
- Good experience of getting in touch38
- Did not wait too long for the appointment56
Quality of care 27
- Patients rate the surgery as good39
- Patients got what they needed33
- Doctors and nurses listen38
- Patients trust the staff24
- Inspection rating (Good)50
- Health checks and screening done50
- Meets NHS clinical targets7
- Children vaccinated on time8
What patients say
111 patients answered the 2026 NHS survey about this surgery.
65%
find the phone easy
above the England average (57%)
76%
say their experience is good
about the England average (77%)
+3
change since last year
2025: 73% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 65% | 57% | 42% |
| Easy to contact via website | 48% | 58% | 28% |
| Easy to contact via NHS App | 48% | 54% | 28% |
| Reception staff helpful | 85% | 85% | 73% |
| Seeing the same person | |||
| Has a preferred clinician | 48% | 31% | 36% |
| Sees preferred clinician | 37% | 42% | 23% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 63% |
| Next steps within 2 days | 96% | 93% | 98% |
| Good experience of contacting | 71% | 73% | 63% |
| The appointment | |||
| Offered a choice of time or day | 61% | 57% | 40% |
| Waiting time was about right | 74% | 69% | 61% |
| Remote appointment | 42% | 26% | 33% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 87% |
| Treated with care and concern | 83% | 86% | 81% |
| Considered mental wellbeing | 73% | 75% | 69% |
| Had all the information needed | 89% | 92% | 91% |
| Confidence and trust | 90% | 93% | 92% |
| Involved in decisions | 91% | 92% | 83% |
| Needs were met | 89% | 90% | 85% |
| Overall | |||
| Overall experience good | 76% | 77% | 72% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 66% |
| Supported by local services | 73% | 70% | 50% |
| Discussed managing condition | 51% | 43% | 30% |
| Agreed a care plan | 67% | 46% | 35% |
Green means at least 2 points better than England, red at least 2 points worse. With about 111 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to 5pm |
| Sunday | Closed |
Confirmed by the surgery on 25 October 2022. Bank holidays may differ.
- Address
- 192 Reservoir Road, Erdington, Birmingham, B23 6DJ
- Phone
- 0121 465 2950
- [email protected]
- Website
- www.reservoirroadsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Birmingham PCN (a group of local surgeries that share services)
- NHS code
- M85070 · NHS profile
Access and facilities
- Disabled toilet
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 16 August 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 9.0% | 15.2% |
| Diabetes | 9.2% | 7.9% |
| Asthma | 5.0% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 1.9% | 3.0% |
| Depression | 9.6% | 14.3% |
| Obesity | 13.2% | 13.9% |
| Smoking | 15.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 61% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 83% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Reservoir Road Surgerythis surgery | – | 37 | 65% | 76% | Yes |
| Tudor Practice Stockland GreenBirmingham, B23 6DJ | under 0.1 miles | 48 | 61% | 82% | Yes |
| Dr Khuroo's PracticeBirmingham, B23 6DJ | under 0.1 miles | 31 | 58% | 71% | Yes |
| Erdington GP Health & Wellbeing WicBirmingham, B23 6SJ | 0.7 miles | – | – | – | – |
| The Dove Medical PracticeBirmingham, B23 5DD | 0.8 miles | 30 | 56% | 75% | Yes |
| Kingsbury Road Medical CentreBirmingham, B24 8RD | 1.0 miles | 95 | 84% | 93% | Yes |
| Poplars SurgeryBirmingham, B24 9JN | 1.1 miles | 64 | 59% | 87% | Yes |
| College Road SurgeryBirmingham, B44 0HL | 1.1 miles | 60 | 63% | 75% | Yes |
| Sutton Road SurgeryBirmingham, B23 5TJ | 1.4 miles | 64 | 92% | 73% | Yes |
| Hillcrest SurgeryBirmingham, B44 0NN | 1.5 miles | 13 | 44% | 67% | Yes |
Tudor Practice Stockland Green is under 0.1 miles away, scores 48 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Reservoir Road Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Reservoir Road Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0121 465 2950.
How do patients rate Reservoir Road Surgery?
In the 2026 NHS GP Patient Survey, 76% of patients at Reservoir Road Surgery said their overall experience was good. The England average is 77%. 65% found it easy to get through by phone (England 57%). Its GPScore is 37 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Reservoir Road Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Reservoir Road Surgery as Good at its last published inspection (report published 16 August 2018).
What are the opening times of Reservoir Road Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 8pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 9am to 5pm, Sunday closed. The surgery last confirmed these times on 25 October 2022. Bank holidays may differ.
How do I contact Reservoir Road Surgery?
Call 0121 465 2950 or visit its website, www.reservoirroadsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 192 Reservoir Road, Erdington, Birmingham, B23 6DJ.
How many patients are registered at Reservoir Road Surgery?
Around 13,697 patients are registered (January 2025). The surgery is part of North Birmingham PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.