GP surgery in Richmond upon Thames
Richmond Lock Surgery
300 St. Margarets Road, Twickenham, TW1 1PS
Scores 89 out of 100, excellent for a GP surgery in England. 93% of patients say their experience is good and 94% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 79
- Easy to get through on the phone98
- Easy to contact online92
- Good experience of getting in touch94
- Did not wait too long for the appointment22
Quality of care 95
- Patients rate the surgery as good93
- Patients got what they needed89
- Doctors and nurses listen90
- Patients trust the staff81
- Inspection rating (Good)50
- Health checks and screening done75
- Meets NHS clinical targets95
- Children vaccinated on time76
What patients say
116 patients answered the 2026 NHS survey about this surgery.
94%
find the phone easy
well above the England average (57%)
93%
say their experience is good
well above the England average (77%)
+2
change since last year
2025: 91% · 2026: 93%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 94% | 57% | 94% |
| Easy to contact via website | 80% | 58% | 82% |
| Easy to contact via NHS App | 81% | 54% | 70% |
| Reception staff helpful | 95% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 55% | 31% | 56% |
| Sees preferred clinician | 60% | 42% | 71% |
| What happened when they got in touch | |||
| Knew what would happen next | 96% | 84% | 92% |
| Next steps within 2 days | 95% | 93% | 97% |
| Good experience of contacting | 92% | 73% | 86% |
| The appointment | |||
| Offered a choice of time or day | 84% | 57% | 82% |
| Waiting time was about right | 61% | 69% | 67% |
| Remote appointment | 20% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 88% |
| Treated with care and concern | 89% | 86% | 87% |
| Considered mental wellbeing | 80% | 75% | 73% |
| Had all the information needed | 99% | 92% | 92% |
| Confidence and trust | 97% | 93% | 98% |
| Involved in decisions | 96% | 92% | 98% |
| Needs were met | 97% | 90% | 90% |
| Overall | |||
| Overall experience good | 93% | 77% | 91% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 79% |
| Supported by local services | 75% | 70% | 70% |
| Discussed managing condition | 37% | 43% | 50% |
| Agreed a care plan | 43% | 46% | 58% |
Green means at least 2 points better than England, red at least 2 points worse. With about 116 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 30 April 2026. Bank holidays may differ.
- Address
- 300 St. Margarets Road, Twickenham, TW1 1PS
- Phone
- 020 8892 2543
- [email protected]
- Website
- www.richmondlocksurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- East Twickenham PCN (a group of local surgeries that share services)
- NHS code
- H84060 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 8 July 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.7% | 15.2% |
| Diabetes | 4.8% | 7.9% |
| Asthma | 6.3% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 2.0% | 3.0% |
| Depression | 12.1% | 14.3% |
| Obesity | 6.5% | 13.9% |
| Smoking | 8.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 83% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Richmond Lock Surgerythis surgery | – | 89 | 94% | 93% | Yes |
| The Isleworth PracticeIsleworth, TW7 7DJ | 0.3 miles | 57 | 57% | 87% | Yes |
| St. Margarets PracticeTwickenham, TW1 1NE | 0.4 miles | 51 | 77% | 81% | Yes |
| Twickenham Park SurgeryTwickenham, TW1 2AR | 0.7 miles | 96 | 93% | 88% | Yes |
| Parkshot Medical PracticeRichmond, TW9 2RG | 0.9 miles | 55 | 55% | 82% | Yes |
| Paradise Road SurgeryRichmond, TW9 1SA | 1.0 miles | 84 | 88% | 88% | Yes |
| Vineyard SurgeryRichmond, TW10 6PP | 1.0 miles | 41 | 69% | 76% | Yes |
| York Medical PracticeTwickenham, TW1 3PA | 1.1 miles | 62 | 89% | 81% | Yes |
| Thornbury Road Centre for HealthIsleworth, TW7 4HQ | 1.2 miles | 34 | 50% | 78% | Yes |
| Spring Grove Medical PracticeIsleworth, TW7 4HG | 1.2 miles | 73 | 82% | 88% | Yes |
Common questions
Is Richmond Lock Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Richmond Lock Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 020 8892 2543.
How do patients rate Richmond Lock Surgery?
In the 2026 NHS GP Patient Survey, 93% of patients at Richmond Lock Surgery said their overall experience was good. The England average is 77%. 94% found it easy to get through by phone (England 57%). Its GPScore is 89 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Richmond Lock Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Richmond Lock Surgery as Good at its last published inspection (report published 8 July 2016).
What are the opening times of Richmond Lock Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 30 April 2026. Bank holidays may differ.
How do I contact Richmond Lock Surgery?
Call 020 8892 2543 or visit its website, www.richmondlocksurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 300 St. Margarets Road, Twickenham, TW1 1PS.
How many patients are registered at Richmond Lock Surgery?
Around 7,689 patients are registered (January 2025). The surgery is part of East Twickenham PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.