GP surgery in Hounslow
The Isleworth Practice
146 Twickenham Road, Isleworth, TW7 7DJ
Scores 57 out of 100, average for a GP surgery in England. 87% of patients say their experience is good and 57% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 52
- Easy to get through on the phone42
- Easy to contact online67
- Good experience of getting in touch71
- Did not wait too long for the appointment37
Quality of care 62
- Patients rate the surgery as good76
- Patients got what they needed70
- Doctors and nurses listen66
- Patients trust the staff47
- Inspection rating (Not rated)–
- Health checks and screening done22
- Meets NHS clinical targets8
- Children vaccinated on time25
What patients say
127 patients answered the 2026 NHS survey about this surgery.
57%
find the phone easy
about the England average (57%)
87%
say their experience is good
well above the England average (77%)
+4
change since last year
2025: 83% · 2026: 87%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 57% | 57% | 52% |
| Easy to contact via website | 65% | 58% | 53% |
| Easy to contact via NHS App | 65% | 54% | 53% |
| Reception staff helpful | 88% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 28% |
| Sees preferred clinician | 31% | 42% | 19% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 89% |
| Next steps within 2 days | 94% | 93% | 90% |
| Good experience of contacting | 82% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 80% | 57% | 64% |
| Waiting time was about right | 67% | 69% | 56% |
| Remote appointment | 17% | 26% | 33% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 86% |
| Treated with care and concern | 90% | 86% | 84% |
| Considered mental wellbeing | 74% | 75% | 70% |
| Had all the information needed | 96% | 92% | 91% |
| Confidence and trust | 93% | 93% | 92% |
| Involved in decisions | 94% | 92% | 91% |
| Needs were met | 94% | 90% | 93% |
| Overall | |||
| Overall experience good | 87% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 69% | 79% | 71% |
| Supported by local services | 78% | 70% | 64% |
| Discussed managing condition | 58% | 43% | 44% |
| Agreed a care plan | 55% | 46% | 58% |
Green means at least 2 points better than England, red at least 2 points worse. With about 127 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 8am to noon |
| Sunday | Closed |
Confirmed by the surgery on 29 October 2025. Bank holidays may differ.
- Address
- 146 Twickenham Road, Isleworth, TW7 7DJ
- Phone
- 020 8630 3604
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Brentworth PCN (a group of local surgeries that share services)
- NHS code
- E85744 · NHS profile
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.6% | 15.2% |
| Diabetes | 7.4% | 7.9% |
| Asthma | 5.1% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 2.3% | 3.0% |
| Depression | 8.3% | 14.3% |
| Obesity | 13.4% | 13.9% |
| Smoking | 14.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 54% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Isleworth Practicethis surgery | – | 57 | 57% | 87% | Yes |
| Richmond Lock SurgeryTwickenham, TW1 1PS | 0.3 miles | 89 | 94% | 93% | Yes |
| St. Margarets PracticeTwickenham, TW1 1NE | 0.6 miles | 51 | 77% | 81% | Yes |
| Thornbury Road Centre for HealthIsleworth, TW7 4HQ | 0.9 miles | 34 | 50% | 78% | Yes |
| Spring Grove Medical PracticeIsleworth, TW7 4HG | 0.9 miles | 73 | 82% | 88% | Yes |
| Twickenham Park SurgeryTwickenham, TW1 2AR | 1.1 miles | 96 | 93% | 88% | Yes |
| Parkshot Medical PracticeRichmond, TW9 2RG | 1.2 miles | 55 | 55% | 82% | Yes |
| Medical CentreHounslow, TW3 1NU | 1.2 miles | 44 | 72% | 77% | Yes |
| York Medical PracticeTwickenham, TW1 3PA | 1.3 miles | 62 | 89% | 81% | Yes |
| Paradise Road SurgeryRichmond, TW9 1SA | 1.3 miles | 84 | 88% | 88% | Yes |
Richmond Lock Surgery is 0.3 miles away, scores 89 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Isleworth Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Isleworth Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 8630 3604.
How do patients rate The Isleworth Practice?
In the 2026 NHS GP Patient Survey, 87% of patients at The Isleworth Practice said their overall experience was good. The England average is 77%. 57% found it easy to get through by phone (England 57%). Its GPScore is 57 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What are the opening times of The Isleworth Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 8pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 8am to noon, Sunday closed. The surgery last confirmed these times on 29 October 2025. Bank holidays may differ.
How do I contact The Isleworth Practice?
Call 020 8630 3604. You can also book and order repeat prescriptions in the NHS App. The address is 146 Twickenham Road, Isleworth, TW7 7DJ.
How many patients are registered at The Isleworth Practice?
Around 9,891 patients are registered (January 2025). The surgery is part of Brentworth PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.