GP surgery in Hale
Shay Lane Medical Centre (Patel)
13 Shay Lane, Hale Barns, Altrincham, WA15 8NZ
Scores 99 out of 100, excellent for a GP surgery in England. 92% of patients say their experience is good and 88% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 95
- Easy to get through on the phone93
- Easy to contact online55
- Good experience of getting in touch90
- Did not wait too long for the appointment99
Quality of care 100
- Patients rate the surgery as good90
- Patients got what they needed79
- Doctors and nurses listen92
- Patients trust the staff95
- Inspection rating (Outstanding)98
- Health checks and screening done99
- Meets NHS clinical targets98
- Children vaccinated on time100
What patients say
141 patients answered the 2026 NHS survey about this surgery.
88%
find the phone easy
well above the England average (57%)
92%
say their experience is good
well above the England average (77%)
+3
change since last year
2025: 89% · 2026: 92%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 88% | 57% | 94% |
| Easy to contact via website | 60% | 58% | 65% |
| Easy to contact via NHS App | 58% | 54% | 63% |
| Reception staff helpful | 90% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 42% | 31% | 36% |
| Sees preferred clinician | 61% | 42% | 40% |
| What happened when they got in touch | |||
| Knew what would happen next | 96% | 84% | 92% |
| Next steps within 2 days | 93% | 93% | 99% |
| Good experience of contacting | 90% | 73% | 84% |
| The appointment | |||
| Offered a choice of time or day | 68% | 57% | 68% |
| Waiting time was about right | 95% | 69% | 95% |
| Remote appointment | 23% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 96% | 87% | 99% |
| Treated with care and concern | 93% | 86% | 99% |
| Considered mental wellbeing | 85% | 75% | 86% |
| Had all the information needed | 96% | 92% | 97% |
| Confidence and trust | 99% | 93% | 99% |
| Involved in decisions | 97% | 92% | 100% |
| Needs were met | 95% | 90% | 99% |
| Overall | |||
| Overall experience good | 92% | 77% | 89% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 88% |
| Supported by local services | 68% | 70% | 79% |
| Discussed managing condition | 47% | 43% | 41% |
| Agreed a care plan | 57% | 46% | 39% |
Green means at least 2 points better than England, red at least 2 points worse. With about 141 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 5 September 2025. Bank holidays may differ.
- Address
- 13 Shay Lane, Hale Barns, Altrincham, WA15 8NZ
- Phone
- 0161 980 2656
- [email protected]
- Website
- www.shaylanemedical.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Trafford PCN (a group of local surgeries that share services)
- NHS code
- P91011 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disabled car parking
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Toilets
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 16 August 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Outstanding |
| Is it effective? | Outstanding |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.4% | 15.2% |
| Diabetes | 5.7% | 7.9% |
| Asthma | 5.6% | 6.6% |
| COPD | 0.7% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 9.6% | 14.3% |
| Obesity | 8.4% | 13.9% |
| Smoking | 5.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 81% | 67% |
| Cervical screening, women 50-64 | 91% | 75% |
| Blood pressure controlled (hypertension, under 80) | 76% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 88% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 73% | 57% |
| Diabetes: annual foot check | 96% | 78% |
| Asthma: annual review | 74% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Shay Lane Medical Centre (Patel)this surgery | – | 99 | 88% | 92% | Yes |
| Shay Lane Medical Centre (Kelman)Altrincham, WA15 8NZ | under 0.1 miles | 54 | 55% | 87% | Yes |
| The Maples Medical CentreManchester, M23 2SY | 1.5 miles | 62 | 62% | 86% | Yes |
| Altrincham Medical PracticeAltrincham, WA14 2DD | 1.7 miles | 58 | 63% | 83% | Yes |
| Timperley Health Centre (Westwood)Altrincham, WA15 6PH | 1.8 miles | 98 | 93% | 96% | Yes |
| Village SurgeryAltrincham, WA15 6PH | 1.8 miles | 96 | 86% | 95% | Yes |
| Park Medical PracticeAltrincham, WA15 7XR | 1.8 miles | 61 | 57% | 83% | Yes |
| Barrington Medical CentreAltrincham, WA14 1PF | 1.9 miles | 51 | 74% | 81% | Yes |
| St Johns Medical CentreAltrincham, WA14 1PF | 1.9 miles | 75 | 57% | 88% | Yes |
| Bowland Medical PracticeManchester, M23 1JX | 1.9 miles | 73 | 61% | 89% | Yes |
Common questions
Is Shay Lane Medical Centre (Patel) taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Shay Lane Medical Centre (Patel) was taking on new patients. You can register online through the NHS website or call the surgery on 0161 980 2656.
How do patients rate Shay Lane Medical Centre (Patel)?
In the 2026 NHS GP Patient Survey, 92% of patients at Shay Lane Medical Centre (Patel) said their overall experience was good. The England average is 77%. 88% found it easy to get through by phone (England 57%). Its GPScore is 99 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Shay Lane Medical Centre (Patel)?
The Care Quality Commission, which inspects GP surgeries in England, rated Shay Lane Medical Centre (Patel) as Outstanding at its last published inspection (report published 16 August 2016).
What are the opening times of Shay Lane Medical Centre (Patel)?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 5 September 2025. Bank holidays may differ.
How do I contact Shay Lane Medical Centre (Patel)?
Call 0161 980 2656 or visit its website, www.shaylanemedical.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 13 Shay Lane, Hale Barns, Altrincham, WA15 8NZ.
How many patients are registered at Shay Lane Medical Centre (Patel)?
Around 5,582 patients are registered (January 2025). The surgery is part of South Trafford PCN, a group of local surgeries that share staff and services, in the Greater Manchester NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.