GP surgery in Wythenshawe
The Maples Medical Centre
2 Scout Drive, Newall Green, Manchester, M23 2SY
Scores 62 out of 100, good for a GP surgery in England. 86% of patients say their experience is good and 62% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 56
- Easy to get through on the phone50
- Easy to contact online31
- Good experience of getting in touch45
- Did not wait too long for the appointment77
Quality of care 68
- Patients rate the surgery as good74
- Patients got what they needed49
- Doctors and nurses listen74
- Patients trust the staff83
- Inspection rating (Good)50
- Health checks and screening done38
- Meets NHS clinical targets54
- Children vaccinated on time38
What patients say
102 patients answered the 2026 NHS survey about this surgery.
62%
find the phone easy
above the England average (57%)
86%
say their experience is good
well above the England average (77%)
+2
change since last year
2025: 84% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 62% | 57% | 49% |
| Easy to contact via website | 50% | 58% | 55% |
| Easy to contact via NHS App | 58% | 54% | 43% |
| Reception staff helpful | 84% | 85% | 77% |
| Seeing the same person | |||
| Has a preferred clinician | 37% | 31% | 24% |
| Sees preferred clinician | 33% | 42% | 24% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 84% |
| Next steps within 2 days | 96% | 93% | 100% |
| Good experience of contacting | 74% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 50% |
| Waiting time was about right | 81% | 69% | 79% |
| Remote appointment | 30% | 26% | 35% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 92% |
| Treated with care and concern | 94% | 86% | 93% |
| Considered mental wellbeing | 85% | 75% | 86% |
| Had all the information needed | 95% | 92% | 94% |
| Confidence and trust | 97% | 93% | 98% |
| Involved in decisions | 94% | 92% | 92% |
| Needs were met | 91% | 90% | 93% |
| Overall | |||
| Overall experience good | 86% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 78% |
| Supported by local services | 66% | 70% | 73% |
| Discussed managing condition | 59% | 43% | 47% |
| Agreed a care plan | 41% | 46% | 55% |
Green means at least 2 points better than England, red at least 2 points worse. With about 102 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 October 2022. Bank holidays may differ.
- Address
- 2 Scout Drive, Newall Green, Manchester, M23 2SY
- Phone
- 0161 498 8484
- [email protected]
- Website
- themaplesmc.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Wythenshawe PCN (a group of local surgeries that share services)
- NHS code
- P84021 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- The Lakes
- 53c Mainwood Road, Timperley, Altrincham, WA15 7JW
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.0% | 15.2% |
| Diabetes | 8.9% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 3.5% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 26.9% | 14.3% |
| Obesity | 15.8% | 13.9% |
| Smoking | 20.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 64% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 62% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Maples Medical Centrethis surgery | – | 62 | 62% | 86% | Yes |
| Bowland Medical PracticeManchester, M23 1JX | 0.6 miles | 73 | 61% | 89% | Yes |
| Peel Hall Medical CentreManchester, M22 5RX | 1.0 miles | 81 | 68% | 88% | Yes |
| Cornishway Group PracticeManchester, M22 5RX | 1.0 miles | 49 | 50% | 76% | Yes |
| The Park Medical CentreManchester, M23 9AB | 1.1 miles | 67 | 66% | 79% | Yes |
| RK Medical PracticeManchester, M22 9UH | 1.3 miles | 47 | 65% | 82% | Yes |
| Benchill Medical PracticeManchester, M22 9UH | 1.3 miles | 55 | 60% | 84% | Yes |
| Brooklands Medical PracticeManchester, M23 9JH | 1.3 miles | 60 | 58% | 86% | Yes |
| Shay Lane Medical Centre (Kelman)Altrincham, WA15 8NZ | 1.5 miles | 54 | 55% | 87% | Yes |
| Shay Lane Medical Centre (Patel)Altrincham, WA15 8NZ | 1.5 miles | 99 | 88% | 92% | Yes |
Bowland Medical Practice is 0.6 miles away, scores 73 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Maples Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Maples Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0161 498 8484.
How do patients rate The Maples Medical Centre?
In the 2026 NHS GP Patient Survey, 86% of patients at The Maples Medical Centre said their overall experience was good. The England average is 77%. 62% found it easy to get through by phone (England 57%). Its GPScore is 62 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for The Maples Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated The Maples Medical Centre as Good at its last published inspection (report published 2 June 2026).
What are the opening times of The Maples Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 October 2022. Bank holidays may differ.
How do I contact The Maples Medical Centre?
Call 0161 498 8484 or visit its website, themaplesmc.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 2 Scout Drive, Newall Green, Manchester, M23 2SY.
Does The Maples Medical Centre have a branch surgery?
Yes. The Maples Medical Centre also runs The Lakes (53c Mainwood Road, Timperley, Altrincham, WA15 7JW). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Maples Medical Centre?
Around 9,352 patients are registered (January 2025). The surgery is part of Wythenshawe PCN, a group of local surgeries that share staff and services, in the Greater Manchester NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.