GP surgery in Eston
South Grange Medical Group Practice
Trunk Road, Eston, Middlesbrough, TS6 9QG
Scores 40 out of 100, average for a GP surgery in England. 80% of patients say their experience is good and 54% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 41
- Easy to get through on the phone35
- Easy to contact online27
- Good experience of getting in touch42
- Did not wait too long for the appointment56
Quality of care 41
- Patients rate the surgery as good54
- Patients got what they needed18
- Doctors and nurses listen65
- Patients trust the staff14
- Inspection rating (Good)50
- Health checks and screening done43
- Meets NHS clinical targets57
- Children vaccinated on time57
What patients say
107 patients answered the 2026 NHS survey about this surgery.
54%
find the phone easy
below the England average (57%)
80%
say their experience is good
above the England average (77%)
-9
change since last year
2025: 89% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 54% | 57% | 76% |
| Easy to contact via website | 48% | 58% | 75% |
| Easy to contact via NHS App | 39% | 54% | 81% |
| Reception staff helpful | 93% | 85% | 95% |
| Seeing the same person | |||
| Has a preferred clinician | 35% | 31% | 23% |
| Sees preferred clinician | 37% | 42% | 76% |
| What happened when they got in touch | |||
| Knew what would happen next | 76% | 84% | 78% |
| Next steps within 2 days | 96% | 93% | 94% |
| Good experience of contacting | 73% | 73% | 85% |
| The appointment | |||
| Offered a choice of time or day | 68% | 57% | 71% |
| Waiting time was about right | 74% | 69% | 94% |
| Remote appointment | 18% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 93% |
| Treated with care and concern | 90% | 86% | 93% |
| Considered mental wellbeing | 72% | 75% | 88% |
| Had all the information needed | 88% | 92% | 97% |
| Confidence and trust | 88% | 93% | 98% |
| Involved in decisions | 91% | 92% | 96% |
| Needs were met | 85% | 90% | 98% |
| Overall | |||
| Overall experience good | 80% | 77% | 89% |
| Living with a long-term condition | |||
| Confident managing conditions | 70% | 79% | 75% |
| Supported by local services | 72% | 70% | 85% |
| Discussed managing condition | 45% | 43% | 57% |
| Agreed a care plan | 44% | 46% | 70% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 8pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 27 October 2022. Bank holidays may differ.
- Address
- Trunk Road, Eston, Middlesbrough, TS6 9QG
- Phone
- 01642 467001
- [email protected]
- Website
- www.southgrangemedical.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Eston PCN (a group of local surgeries that share services)
- NHS code
- A81042 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
- Pharmacy
- Step-free access at entrances and exits
- Step-free access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.0% | 15.2% |
| Diabetes | 11.1% | 7.9% |
| Asthma | 7.5% | 6.6% |
| COPD | 4.3% | 1.9% |
| Coronary heart disease | 3.2% | 3.0% |
| Depression | 20.9% | 14.3% |
| Obesity | 16.3% | 13.9% |
| Smoking | 20.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 73% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| South Grange Medical Group Practicethis surgery | – | 40 | 54% | 80% | Yes |
| Normanby Medical CentreMiddlesbrough, TS6 6TD | 0.1 mile | 22 | 28% | 74% | Yes |
| The Eston SurgeryMiddlesbrough, TS6 6TD | 0.1 mile | – | – | – | – |
| Thorntree SurgeryMiddlesbrough, TS3 9NB | 0.8 miles | 32 | 63% | 79% | Yes |
| Crossfell Health CentreMiddlesbrough, TS3 7RL | 1.6 miles | 44 | 47% | 75% | Yes |
| Westbourne Medical CentreMiddlesbrough, TS3 6AL | 2.0 miles | 54 | 71% | 79% | Yes |
| Kings Medical CentreMiddlesbrough, TS3 6AL | 2.0 miles | 34 | 62% | 73% | Yes |
| Hirsel Medical CentreMiddlesbrough, TS3 6AL | 2.0 miles | 25 | 44% | 76% | Yes |
| The Ridgeway Health CentreMiddlesbrough, TS4 3AF | 2.3 miles | – | – | – | No |
| Newlands Medical CentreMiddlesbrough, TS1 3RX | 2.4 miles | 56 | 60% | 82% | Yes |
Westbourne Medical Centre is 2.0 miles away, scores 54 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is South Grange Medical Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), South Grange Medical Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01642 467001.
How do patients rate South Grange Medical Group Practice?
In the 2026 NHS GP Patient Survey, 80% of patients at South Grange Medical Group Practice said their overall experience was good. The England average is 77%. 54% found it easy to get through by phone (England 57%). Its GPScore is 40 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for South Grange Medical Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated South Grange Medical Group Practice as Good at its last published inspection (report published 5 June 2026).
What are the opening times of South Grange Medical Group Practice?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 8pm, Friday 8am to 8pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 27 October 2022. Bank holidays may differ.
How do I contact South Grange Medical Group Practice?
Call 01642 467001 or visit its website, www.southgrangemedical.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Trunk Road, Eston, Middlesbrough, TS6 9QG.
How many patients are registered at South Grange Medical Group Practice?
Around 15,423 patients are registered (January 2025). The surgery is part of Eston PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.