GP surgery in Middlesbrough
Thorntree Surgery
11 Beresford Buildings, Middlesbrough, TS3 9NB
Scores 32 out of 100, below average for a GP surgery in England. 79% of patients say their experience is good and 63% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 44
- Easy to get through on the phone53
- Easy to contact online26
- Good experience of getting in touch41
- Did not wait too long for the appointment50
Quality of care 20
- Patients rate the surgery as good50
- Patients got what they needed17
- Doctors and nurses listen10
- Patients trust the staff12
- Inspection rating (Good)50
- Health checks and screening done20
- Meets NHS clinical targets22
- Children vaccinated on time21
What patients say
104 patients answered the 2026 NHS survey about this surgery.
63%
find the phone easy
above the England average (57%)
79%
say their experience is good
above the England average (77%)
+8
change since last year
2025: 71% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 63% | 57% | 56% |
| Easy to contact via website | 47% | 58% | 27% |
| Easy to contact via NHS App | 31% | 54% | 33% |
| Reception staff helpful | 88% | 85% | 73% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 29% |
| Sees preferred clinician | 25% | 42% | 29% |
| What happened when they got in touch | |||
| Knew what would happen next | 71% | 84% | 62% |
| Next steps within 2 days | 91% | 93% | 94% |
| Good experience of contacting | 72% | 73% | 60% |
| The appointment | |||
| Offered a choice of time or day | 43% | 57% | 38% |
| Waiting time was about right | 71% | 69% | 59% |
| Remote appointment | 30% | 26% | 43% |
| The doctor or nurse | |||
| Good at listening | 78% | 87% | 82% |
| Treated with care and concern | 82% | 86% | 84% |
| Considered mental wellbeing | 76% | 75% | 74% |
| Had all the information needed | 93% | 92% | 93% |
| Confidence and trust | 87% | 93% | 95% |
| Involved in decisions | 90% | 92% | 89% |
| Needs were met | 85% | 90% | 89% |
| Overall | |||
| Overall experience good | 79% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 58% | 79% | 68% |
| Supported by local services | 62% | 70% | 76% |
| Discussed managing condition | 44% | 43% | 52% |
| Agreed a care plan | 31% | 46% | 49% |
Green means at least 2 points better than England, red at least 2 points worse. With about 104 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 5:30pm |
| Tuesday | 8:30am to 1pm 2pm to 5:30pm |
| Wednesday | 8:30am to 5:30pm |
| Thursday | 8:30am to 5:30pm |
| Friday | 8:30am to 5:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 November 2024. Bank holidays may differ.
- Address
- 11 Beresford Buildings, Middlesbrough, TS3 9NB
- Phone
- 0300 111 2300
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Central Middlesbrough PCN Ltd (a group of local surgeries that share services)
- NHS code
- A81621 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 10.8% | 15.2% |
| Diabetes | 10.4% | 7.9% |
| Asthma | 8.9% | 6.6% |
| COPD | 3.7% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 33.9% | 14.3% |
| Obesity | 17.5% | 13.9% |
| Smoking | 30.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 58% | 67% |
| Cervical screening, women 50-64 | 65% | 75% |
| Blood pressure controlled (hypertension, under 80) | 80% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 85% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 50% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Thorntree Surgerythis surgery | – | 32 | 63% | 79% | Yes |
| The Eston SurgeryMiddlesbrough, TS6 6TD | 0.7 miles | – | – | – | – |
| Normanby Medical CentreMiddlesbrough, TS6 6TD | 0.7 miles | 22 | 28% | 74% | Yes |
| South Grange Medical Group PracticeMiddlesbrough, TS6 9QG | 0.8 miles | 40 | 54% | 80% | Yes |
| Crossfell Health CentreMiddlesbrough, TS3 7RL | 0.9 miles | 44 | 47% | 75% | Yes |
| Westbourne Medical CentreMiddlesbrough, TS3 6AL | 1.4 miles | 54 | 71% | 79% | Yes |
| Kings Medical CentreMiddlesbrough, TS3 6AL | 1.4 miles | 34 | 62% | 73% | Yes |
| Hirsel Medical CentreMiddlesbrough, TS3 6AL | 1.4 miles | 25 | 44% | 76% | Yes |
| The Ridgeway Health CentreMiddlesbrough, TS4 3AF | 1.5 miles | – | – | – | No |
| Martonside Medical CentreMiddlesbrough, TS4 3BU | 1.7 miles | 16 | 39% | 75% | Yes |
Crossfell Health Centre is 0.9 miles away, scores 44 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Thorntree Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Thorntree Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0300 111 2300.
How do patients rate Thorntree Surgery?
In the 2026 NHS GP Patient Survey, 79% of patients at Thorntree Surgery said their overall experience was good. The England average is 77%. 63% found it easy to get through by phone (England 57%). Its GPScore is 32 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Thorntree Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Thorntree Surgery as Good at its last published inspection (report published 22 December 2025).
What are the opening times of Thorntree Surgery?
Reception is open Monday 8:30am to 5:30pm, Tuesday 8:30am to 1pm 2pm to 5:30pm, Wednesday 8:30am to 5:30pm, Thursday 8:30am to 5:30pm, Friday 8:30am to 5:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 November 2024. Bank holidays may differ.
How do I contact Thorntree Surgery?
Call 0300 111 2300. You can also book and order repeat prescriptions in the NHS App. The address is 11 Beresford Buildings, Middlesbrough, TS3 9NB.
How many patients are registered at Thorntree Surgery?
Around 2,761 patients are registered (January 2025). The surgery is part of Central Middlesbrough PCN Ltd, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.