GP surgery in Sunderland
Southlands Medical Group
Ryhope Health Centre, Black Road, Ryhope, Sunderland, SR2 0RY
Scores 98 out of 100, excellent for a GP surgery in England. 96% of patients say their experience is good and 90% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2015. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 95
- Easy to get through on the phone94
- Easy to contact online90
- Good experience of getting in touch96
- Did not wait too long for the appointment82
Quality of care 99
- Patients rate the surgery as good98
- Patients got what they needed99
- Doctors and nurses listen97
- Patients trust the staff97
- Inspection rating (Good)50
- Health checks and screening done71
- Meets NHS clinical targets89
- Children vaccinated on time96
What patients say
114 patients answered the 2026 NHS survey about this surgery.
90%
find the phone easy
well above the England average (57%)
96%
say their experience is good
well above the England average (77%)
+5
change since last year
2025: 91% · 2026: 96%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 90% | 57% | 86% |
| Easy to contact via website | 78% | 58% | 57% |
| Easy to contact via NHS App | 76% | 54% | 69% |
| Reception staff helpful | 97% | 85% | 96% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 32% |
| Sees preferred clinician | 69% | 42% | 48% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 87% |
| Next steps within 2 days | 98% | 93% | 92% |
| Good experience of contacting | 94% | 73% | 90% |
| The appointment | |||
| Offered a choice of time or day | 85% | 57% | 85% |
| Waiting time was about right | 83% | 69% | 89% |
| Remote appointment | 15% | 26% | 16% |
| The doctor or nurse | |||
| Good at listening | 98% | 87% | 91% |
| Treated with care and concern | 98% | 86% | 92% |
| Considered mental wellbeing | 84% | 75% | 88% |
| Had all the information needed | 99% | 92% | 96% |
| Confidence and trust | 99% | 93% | 97% |
| Involved in decisions | 99% | 92% | 95% |
| Needs were met | 99% | 90% | 95% |
| Overall | |||
| Overall experience good | 96% | 77% | 91% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 69% |
| Supported by local services | 75% | 70% | 67% |
| Discussed managing condition | 46% | 43% | 60% |
| Agreed a care plan | 47% | 46% | 52% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 May 2023. Bank holidays may differ.
- Address
- Ryhope Health Centre, Black Road, Ryhope, Sunderland, SR2 0RY
- Phone
- 0191 521 0210
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Sunderland East PCN (a group of local surgeries that share services)
- NHS code
- A89035 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Enhanced lighting
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Pharmacy
- Sign language interpreter available in-person
- Step-free access at entrances and exits
- Toilets
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 11 June 2015
This rating is 11 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.8% | 15.2% |
| Diabetes | 8.9% | 7.9% |
| Asthma | 6.0% | 6.6% |
| COPD | 3.4% | 1.9% |
| Coronary heart disease | 4.0% | 3.0% |
| Depression | 14.4% | 14.3% |
| Obesity | 19.2% | 13.9% |
| Smoking | 12.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 76% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 62% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Southlands Medical Groupthis surgery | – | 98 | 90% | 96% | Yes |
| Village Surgery PartnershipSunderland, SR3 2AN | 1.5 miles | 75 | 70% | 92% | Yes |
| New Silksworth Medical PracticeSunderland, SR3 2AN | 1.5 miles | 48 | 39% | 78% | Yes |
| Villette SurgerySunderland, SR2 8AX | 1.8 miles | 97 | 86% | 95% | Yes |
| Deerness Park Medical GroupSunderland, SR2 8AD | 2.0 miles | 17 | 52% | 68% | Yes |
| Park Lane PracticeSunderland, SR2 7BA | 2.1 miles | 61 | 81% | 75% | Yes |
| The New City Medical GroupSunderland, SR1 2QB | 2.3 miles | 74 | 82% | 81% | Yes |
| Happy House SurgerySunderland, SR3 4BY | 2.3 miles | 84 | 87% | 88% | Yes |
| Ashburn Medical CentreSunderland, SR1 2HJ | 2.4 miles | 72 | 69% | 86% | Yes |
| Riverview SurgerySunderland, SR1 2HJ | 2.4 miles | 81 | 88% | 83% | Yes |
Common questions
Is Southlands Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Southlands Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 0191 521 0210.
How do patients rate Southlands Medical Group?
In the 2026 NHS GP Patient Survey, 96% of patients at Southlands Medical Group said their overall experience was good. The England average is 77%. 90% found it easy to get through by phone (England 57%). Its GPScore is 98 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Southlands Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Southlands Medical Group as Good at its last published inspection (report published 11 June 2015).
What are the opening times of Southlands Medical Group?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 May 2023. Bank holidays may differ.
How do I contact Southlands Medical Group?
Call 0191 521 0210. You can also book and order repeat prescriptions in the NHS App. The address is Ryhope Health Centre, Black Road, Ryhope, Sunderland, SR2 0RY.
How many patients are registered at Southlands Medical Group?
Around 10,560 patients are registered (January 2025). The surgery is part of Sunderland East PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.