GP surgery in Eastbourne
Sovereign Practice
Princes Park Health Centre, 7 Wartling Road, Eastbourne, BN22 7PG
Scores 16 out of 100, poor for a GP surgery in England. 68% of patients say their experience is good and 28% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 11
- Easy to get through on the phone4
- Easy to contact online18
- Good experience of getting in touch13
- Did not wait too long for the appointment31
Quality of care 28
- Patients rate the surgery as good17
- Patients got what they needed15
- Doctors and nurses listen30
- Patients trust the staff84
- Inspection rating (Good)50
- Health checks and screening done58
- Meets NHS clinical targets44
- Children vaccinated on time45
What patients say
103 patients answered the 2026 NHS survey about this surgery.
28%
find the phone easy
well below the England average (57%)
68%
say their experience is good
well below the England average (77%)
+7
change since last year
2025: 61% · 2026: 68%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 28% | 57% | 25% |
| Easy to contact via website | 43% | 58% | 30% |
| Easy to contact via NHS App | 48% | 54% | 36% |
| Reception staff helpful | 82% | 85% | 80% |
| Seeing the same person | |||
| Has a preferred clinician | 36% | 31% | 27% |
| Sees preferred clinician | 8% | 42% | 46% |
| What happened when they got in touch | |||
| Knew what would happen next | 69% | 84% | 72% |
| Next steps within 2 days | 97% | 93% | 87% |
| Good experience of contacting | 60% | 73% | 52% |
| The appointment | |||
| Offered a choice of time or day | 31% | 57% | 35% |
| Waiting time was about right | 65% | 69% | 66% |
| Remote appointment | 48% | 26% | 46% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 84% |
| Treated with care and concern | 90% | 86% | 82% |
| Considered mental wellbeing | 65% | 75% | 63% |
| Had all the information needed | 92% | 92% | 92% |
| Confidence and trust | 97% | 93% | 94% |
| Involved in decisions | 84% | 92% | 88% |
| Needs were met | 85% | 90% | 88% |
| Overall | |||
| Overall experience good | 68% | 77% | 61% |
| Living with a long-term condition | |||
| Confident managing conditions | 70% | 79% | 90% |
| Supported by local services | 76% | 70% | 69% |
| Discussed managing condition | 23% | 43% | 32% |
| Agreed a care plan | 38% | 46% | 61% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 November 2025. Bank holidays may differ.
- Address
- Princes Park Health Centre, 7 Wartling Road, Eastbourne, BN22 7PG
- Phone
- 01323 744644
- Website
- www.princesparkhealthcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Eastbourne East PCN (a group of local surgeries that share services)
- NHS code
- G81022 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Stockton
- Apollo Centre for Health, Wartling Road, Eastbourne, BN22 7PF · 01323 434100
Access and facilities
- Car parking
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 31 August 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.6% | 15.2% |
| Diabetes | 9.3% | 7.9% |
| Asthma | 7.4% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 16.6% | 14.3% |
| Obesity | 15.4% | 13.9% |
| Smoking | 13.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Sovereign Practicethis surgery | – | 16 | 28% | 68% | Yes |
| Seaside Medical CentreEastbourne, BN22 8DR | 0.7 miles | 84 | 61% | 93% | Yes |
| Grove Road SurgeryEastbourne, BN21 4TX | 1.4 miles | 41 | 66% | 75% | Yes |
| Park PracticeEastbourne, BN22 9PQ | 1.4 miles | 7 | 27% | 73% | Yes |
| Arlington Road SurgeryEastbourne, BN21 1DH | 1.4 miles | 75 | 72% | 88% | Yes |
| The Lighthouse Medical PracticeEastbourne, BN21 4HY | 1.4 miles | 22 | 44% | 70% | No |
| Harbour Medical PracticeEastbourne, BN23 6DW | 1.6 miles | 20 | 49% | 75% | Yes |
| Victoria Medical CentreEastbourne, BN20 8NH | 2.1 miles | 54 | 51% | 82% | Yes |
| Stone Cross SurgeryPevensey, BN24 5DZ | 2.5 miles | 32 | 40% | 73% | Yes |
| Manor Park Medical CentrePolegate, BN26 5DJ | 3.7 miles | 8 | 40% | 61% | Yes |
Seaside Medical Centre is 0.7 miles away, scores 84 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Sovereign Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Sovereign Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01323 744644.
How do patients rate Sovereign Practice?
In the 2026 NHS GP Patient Survey, 68% of patients at Sovereign Practice said their overall experience was good. The England average is 77%. 28% found it easy to get through by phone (England 57%). Its GPScore is 16 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Sovereign Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Sovereign Practice as Good at its last published inspection (report published 31 August 2017).
What are the opening times of Sovereign Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 November 2025. Bank holidays may differ.
How do I contact Sovereign Practice?
Call 01323 744644 or visit its website, www.princesparkhealthcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Princes Park Health Centre, 7 Wartling Road, Eastbourne, BN22 7PG.
Does Sovereign Practice have a branch surgery?
Yes. Sovereign Practice also runs Stockton (Apollo Centre for Health, Wartling Road, Eastbourne, BN22 7PF). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Sovereign Practice?
Around 14,123 patients are registered (January 2025). The surgery is part of Eastbourne East PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.