GP surgery in Bebington
Spital Surgery
1 Lancelyn Court Precinct, Spital Road, Bebington, Wirral, CH63 9JP
Scores 99 out of 100, excellent for a GP surgery in England. 95% of patients say their experience is good and 87% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 96
- Easy to get through on the phone92
- Easy to contact online81
- Good experience of getting in touch96
- Did not wait too long for the appointment92
Quality of care 100
- Patients rate the surgery as good97
- Patients got what they needed96
- Doctors and nurses listen89
- Patients trust the staff93
- Inspection rating (Not Rated)–
- Health checks and screening done84
- Meets NHS clinical targets90
- Children vaccinated on time86
What patients say
112 patients answered the 2026 NHS survey about this surgery.
87%
find the phone easy
well above the England average (57%)
95%
say their experience is good
well above the England average (77%)
+1
change since last year
2025: 94% · 2026: 95%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 87% | 57% | 88% |
| Easy to contact via website | 72% | 58% | 66% |
| Easy to contact via NHS App | 78% | 54% | 64% |
| Reception staff helpful | 99% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 35% | 31% | 34% |
| Sees preferred clinician | 57% | 42% | 58% |
| What happened when they got in touch | |||
| Knew what would happen next | 95% | 84% | 93% |
| Next steps within 2 days | 98% | 93% | 94% |
| Good experience of contacting | 94% | 73% | 87% |
| The appointment | |||
| Offered a choice of time or day | 88% | 57% | 61% |
| Waiting time was about right | 88% | 69% | 75% |
| Remote appointment | 17% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 93% |
| Treated with care and concern | 96% | 86% | 93% |
| Considered mental wellbeing | 84% | 75% | 78% |
| Had all the information needed | 99% | 92% | 94% |
| Confidence and trust | 99% | 93% | 95% |
| Involved in decisions | 99% | 92% | 95% |
| Needs were met | 98% | 90% | 94% |
| Overall | |||
| Overall experience good | 95% | 77% | 94% |
| Living with a long-term condition | |||
| Confident managing conditions | 92% | 79% | 81% |
| Supported by local services | 86% | 70% | 72% |
| Discussed managing condition | 48% | 43% | 53% |
| Agreed a care plan | 41% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 112 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 October 2025. Bank holidays may differ.
- Address
- 1 Lancelyn Court Precinct, Spital Road, Bebington, Wirral, CH63 9JP
- Phone
- 0151 334 4019
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Healthier South Wirral PCN (a group of local surgeries that share services)
- NHS code
- N85617 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Sign language interpreter available in-person
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Train station nearby
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Not Rated |
| Is it effective? | Not Rated |
| Is it caring? | Not Rated |
| Is it responsive? | Not Rated |
| Is it well-led? | Not Rated |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.1% | 15.2% |
| Diabetes | 6.6% | 7.9% |
| Asthma | 7.2% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 4.0% | 3.0% |
| Depression | 15.2% | 14.3% |
| Obesity | 12.2% | 13.9% |
| Smoking | 5.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 79% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Spital Surgerythis surgery | – | 99 | 87% | 95% | Yes |
| Civic Medical CentreWirral, CH63 7RX | 0.6 miles | 82 | 74% | 85% | Yes |
| Kings Lane Medical PracticeWirral, CH63 2LR | 1.0 miles | 90 | 58% | 95% | Yes |
| Church Road Medical PracticeWirral, CH63 2LR | 1.0 miles | 87 | 88% | 89% | Yes |
| Teehey Lane SurgeryWirral, CH63 2JN | 1.1 miles | 77 | 84% | 85% | Yes |
| Orchard SurgeryWirral, CH62 7EU | 1.3 miles | 37 | 50% | 76% | Yes |
| Sunlight Group PracticeWirral, CH62 5HS | 1.5 miles | 61 | 58% | 81% | Yes |
| Eastham Group PracticeWirral, CH62 6EE | 1.8 miles | 68 | 61% | 80% | Yes |
| Riverside SurgeryBirkenhead, CH42 2AG | 2.1 miles | 57 | 72% | 82% | Yes |
| Gladstone Medical CentreBirkenhead, CH42 3TD | 2.4 miles | 38 | 65% | 73% | Yes |
Common questions
Is Spital Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Spital Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0151 334 4019.
How do patients rate Spital Surgery?
In the 2026 NHS GP Patient Survey, 95% of patients at Spital Surgery said their overall experience was good. The England average is 77%. 87% found it easy to get through by phone (England 57%). Its GPScore is 99 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What are the opening times of Spital Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 8pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 October 2025. Bank holidays may differ.
How do I contact Spital Surgery?
Call 0151 334 4019. You can also book and order repeat prescriptions in the NHS App. The address is 1 Lancelyn Court Precinct, Spital Road, Bebington, Wirral, CH63 9JP.
How many patients are registered at Spital Surgery?
Around 4,841 patients are registered (January 2025). The surgery is part of Healthier South Wirral PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.