GP surgery in Bromley-by-Bow
St Andrews Health Centre
2 Hannaford Walk, Bow, London, E3 3FF
Scores 6 out of 100, poor for a GP surgery in England. 42% of patients say their experience is good and 30% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 3
- Easy to get through on the phone5
- Easy to contact online25
- Good experience of getting in touch5
- Did not wait too long for the appointment4
Quality of care 16
- Patients rate the surgery as good0
- Patients got what they needed20
- Doctors and nurses listen19
- Patients trust the staff64
- Inspection rating (Outstanding)98
- Health checks and screening done14
- Meets NHS clinical targets7
- Children vaccinated on time15
What patients say
76 patients answered the 2026 NHS survey about this surgery.
30%
find the phone easy
well below the England average (57%)
42%
say their experience is good
well below the England average (77%)
-16
change since last year
2025: 59% · 2026: 42%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 30% | 57% | 31% |
| Easy to contact via website | 47% | 58% | 44% |
| Easy to contact via NHS App | 36% | 54% | 26% |
| Reception staff helpful | 60% | 85% | 59% |
| Seeing the same person | |||
| Has a preferred clinician | 16% | 31% | 25% |
| Sees preferred clinician | 35% | 42% | 27% |
| What happened when they got in touch | |||
| Knew what would happen next | 75% | 84% | 72% |
| Next steps within 2 days | 81% | 93% | 85% |
| Good experience of contacting | 52% | 73% | 55% |
| The appointment | |||
| Offered a choice of time or day | 38% | 57% | 43% |
| Waiting time was about right | 46% | 69% | 44% |
| Remote appointment | 40% | 26% | 40% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 76% |
| Treated with care and concern | 77% | 86% | 70% |
| Considered mental wellbeing | 54% | 75% | 62% |
| Had all the information needed | 86% | 92% | 81% |
| Confidence and trust | 95% | 93% | 80% |
| Involved in decisions | 93% | 92% | 84% |
| Needs were met | 86% | 90% | 76% |
| Overall | |||
| Overall experience good | 42% | 77% | 59% |
| Living with a long-term condition | |||
| Confident managing conditions | 67% | 79% | 64% |
| Supported by local services | 50% | 70% | 55% |
| Discussed managing condition | 26% | 43% | 54% |
| Agreed a care plan | 33% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 76 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 10 June 2026. Bank holidays may differ.
- Address
- 2 Hannaford Walk, Bow, London, E3 3FF
- Phone
- 020 8980 1888
- Website
- www.bbbhp.org.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Bromley by Bow and Stepney Health Cic PCN (a group of local surgeries that share services)
- NHS code
- Y03023 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- St.paul's Way Medical Centre
- 11 Selsey Street, London, E14 7LJ
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Disability awareness and equality training for staff
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Parent and baby room
- Pharmacy
- Sign language interpreter available in-person
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 26 January 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 7.8% | 15.2% |
| Diabetes | 8.0% | 7.9% |
| Asthma | 5.4% | 6.6% |
| COPD | 0.7% | 1.9% |
| Coronary heart disease | 1.6% | 3.0% |
| Depression | 12.2% | 14.3% |
| Obesity | 9.5% | 13.9% |
| Smoking | 13.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 53% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 60% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 49% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| St Andrews Health Centrethis surgery | – | 6 | 30% | 42% | Yes |
| Wellington Way Health CentreLondon, E3 4NE | 0.5 miles | 15 | 53% | 67% | Yes |
| Harley Grove Medical CentreLondon, E3 2AT | 0.6 miles | 21 | 51% | 66% | Yes |
| The Chrisp Street Hth CentreLondon, E14 6PG | 0.7 miles | 26 | 65% | 69% | Yes |
| Aberfeldy PracticeLondon, E14 0XA | 0.9 miles | 57 | 70% | 77% | Yes |
| Tredegar PracticeLondon, E3 5JD | 0.9 miles | 46 | 74% | 74% | Yes |
| Gough Walk PracticeLondon, E14 0EY | 0.9 miles | 1 | 48% | 49% | Yes |
| St. Stephens Health CentreLondon, E3 5ED | 0.9 miles | 14 | 38% | 64% | Yes |
| Ruston Street ClinicLondon, E3 2LR | 1.0 miles | 15 | 62% | 65% | Yes |
| Carpenters PracticeLondon, E15 2JA | 1.0 miles | 4 | 44% | 58% | Yes |
Harley Grove Medical Centre is 0.6 miles away, scores 21 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is St Andrews Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), St Andrews Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 8980 1888.
How do patients rate St Andrews Health Centre?
In the 2026 NHS GP Patient Survey, 42% of patients at St Andrews Health Centre said their overall experience was good. The England average is 77%. 30% found it easy to get through by phone (England 57%). Its GPScore is 6 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for St Andrews Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated St Andrews Health Centre as Outstanding at its last published inspection (report published 26 January 2017).
What are the opening times of St Andrews Health Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 10 June 2026. Bank holidays may differ.
How do I contact St Andrews Health Centre?
Call 020 8980 1888 or visit its website, www.bbbhp.org.uk. You can also book and order repeat prescriptions in the NHS App. The address is 2 Hannaford Walk, Bow, London, E3 3FF.
Does St Andrews Health Centre have a branch surgery?
Yes. St Andrews Health Centre also runs St.paul's Way Medical Centre (11 Selsey Street, London, E14 7LJ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at St Andrews Health Centre?
Around 33,149 patients are registered (January 2025). The surgery is part of Bromley by Bow and Stepney Health Cic PCN, a group of local surgeries that share staff and services, in the North East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.