GP surgery in Bow
St. Stephens Health Centre
Bow Community Centre, William Place, London, E3 5ED
Scores 14 out of 100, poor for a GP surgery in England. 64% of patients say their experience is good and 38% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 15
- Easy to get through on the phone11
- Easy to contact online30
- Good experience of getting in touch17
- Did not wait too long for the appointment29
Quality of care 17
- Patients rate the surgery as good11
- Patients got what they needed34
- Doctors and nurses listen22
- Patients trust the staff20
- Inspection rating (Good)50
- Health checks and screening done82
- Meets NHS clinical targets10
- Children vaccinated on time12
What patients say
86 patients answered the 2026 NHS survey about this surgery.
38%
find the phone easy
well below the England average (57%)
64%
say their experience is good
well below the England average (77%)
+2
change since last year
2025: 63% · 2026: 64%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 38% | 57% | 33% |
| Easy to contact via website | 50% | 58% | 39% |
| Easy to contact via NHS App | 59% | 54% | 47% |
| Reception staff helpful | 82% | 85% | 70% |
| Seeing the same person | |||
| Has a preferred clinician | 45% | 31% | 46% |
| Sees preferred clinician | 46% | 42% | 40% |
| What happened when they got in touch | |||
| Knew what would happen next | 68% | 84% | 78% |
| Next steps within 2 days | 83% | 93% | 88% |
| Good experience of contacting | 62% | 73% | 61% |
| The appointment | |||
| Offered a choice of time or day | 53% | 57% | 58% |
| Waiting time was about right | 64% | 69% | 58% |
| Remote appointment | 36% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 79% |
| Treated with care and concern | 83% | 86% | 82% |
| Considered mental wellbeing | 76% | 75% | 70% |
| Had all the information needed | 85% | 92% | 89% |
| Confidence and trust | 89% | 93% | 91% |
| Involved in decisions | 90% | 92% | 84% |
| Needs were met | 89% | 90% | 83% |
| Overall | |||
| Overall experience good | 64% | 77% | 62% |
| Living with a long-term condition | |||
| Confident managing conditions | 71% | 79% | 67% |
| Supported by local services | 63% | 70% | 44% |
| Discussed managing condition | 56% | 43% | 46% |
| Agreed a care plan | 66% | 46% | 46% |
Green means at least 2 points better than England, red at least 2 points worse. With about 86 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 1pm 2pm to 7pm |
| Tuesday | 8:30am to 1pm 2pm to 7pm |
| Wednesday | 8:30am to 1pm 2pm to 7pm |
| Thursday | 8am to 1pm 2pm to 6:30pm |
| Friday | 8:30am to 1pm 2pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 15 August 2024. Bank holidays may differ.
- Address
- Bow Community Centre, William Place, London, E3 5ED
- Phone
- 020 8980 1760
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Tower Hamlets Network 5 PCN (a group of local surgeries that share services)
- NHS code
- F84034 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in Braille
- Documents available in large print
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 10.5% | 15.2% |
| Diabetes | 8.7% | 7.9% |
| Asthma | 6.8% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 2.2% | 3.0% |
| Depression | 15.0% | 14.3% |
| Obesity | 15.0% | 13.9% |
| Smoking | 17.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 84% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 92% | 78% |
| Asthma: annual review | 81% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| St. Stephens Health Centrethis surgery | – | 14 | 38% | 64% | Yes |
| Tredegar PracticeLondon, E3 5JD | 0.1 mile | 46 | 74% | 74% | Yes |
| Ruston Street ClinicLondon, E3 2LR | 0.3 miles | 15 | 62% | 65% | Yes |
| Harley Grove Medical CentreLondon, E3 2AT | 0.3 miles | 21 | 51% | 66% | Yes |
| The Grove Road SurgeryLondon, E3 5TW | 0.4 miles | 35 | 70% | 73% | Yes |
| Suttons Wharf Health CentreLondon, E2 0FA | 0.5 miles | 4 | 49% | 61% | Yes |
| Wellington Way Health CentreLondon, E3 4NE | 0.5 miles | 15 | 53% | 67% | Yes |
| XX Place Health CentreLondon, E1 4DG | 0.8 miles | 5 | 43% | 59% | Yes |
| Trowbridge PracticeLondon, E9 5NE | 0.9 miles | 36 | 54% | 74% | Yes |
| St Andrews Health CentreLondon, E3 3FF | 0.9 miles | 6 | 30% | 42% | Yes |
Tredegar Practice is 0.1 mile away, scores 46 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is St. Stephens Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), St. Stephens Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 8980 1760.
How do patients rate St. Stephens Health Centre?
In the 2026 NHS GP Patient Survey, 64% of patients at St. Stephens Health Centre said their overall experience was good. The England average is 77%. 38% found it easy to get through by phone (England 57%). Its GPScore is 14 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for St. Stephens Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated St. Stephens Health Centre as Good at its last published inspection (report published 9 November 2022).
What are the opening times of St. Stephens Health Centre?
Reception is open Monday 8:30am to 1pm 2pm to 7pm, Tuesday 8:30am to 1pm 2pm to 7pm, Wednesday 8:30am to 1pm 2pm to 7pm, Thursday 8am to 1pm 2pm to 6:30pm, Friday 8:30am to 1pm 2pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 15 August 2024. Bank holidays may differ.
How do I contact St. Stephens Health Centre?
Call 020 8980 1760. You can also book and order repeat prescriptions in the NHS App. The address is Bow Community Centre, William Place, London, E3 5ED.
How many patients are registered at St. Stephens Health Centre?
Around 13,311 patients are registered (January 2025). The surgery is part of Tower Hamlets Network 5 PCN, a group of local surgeries that share staff and services, in the North East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.