GP surgery in Kingston upon Hull, City of
St Andrews Surgery
Elliot Chappell Health Centre, 215 Hessle Road, Hull, HU3 4BB
Scores 21 out of 100, below average for a GP surgery in England. 69% of patients say their experience is good and 58% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 33
- Easy to get through on the phone43
- Easy to contact online37
- Good experience of getting in touch13
- Did not wait too long for the appointment53
Quality of care 11
- Patients rate the surgery as good19
- Patients got what they needed12
- Doctors and nurses listen29
- Patients trust the staff9
- Inspection rating (Good)50
- Health checks and screening done16
- Meets NHS clinical targets47
- Children vaccinated on time31
What patients say
97 patients answered the 2026 NHS survey about this surgery.
58%
find the phone easy
about the England average (57%)
69%
say their experience is good
below the England average (77%)
-11
change since last year
2025: 80% · 2026: 69%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 58% | 57% | 57% |
| Easy to contact via website | 53% | 58% | 43% |
| Easy to contact via NHS App | 29% | 54% | 52% |
| Reception staff helpful | 77% | 85% | 82% |
| Seeing the same person | |||
| Has a preferred clinician | 18% | 31% | 22% |
| Sees preferred clinician | 66% | 42% | 51% |
| What happened when they got in touch | |||
| Knew what would happen next | 76% | 84% | 80% |
| Next steps within 2 days | 100% | 93% | 97% |
| Good experience of contacting | 59% | 73% | 70% |
| The appointment | |||
| Offered a choice of time or day | 55% | 57% | 52% |
| Waiting time was about right | 73% | 69% | 79% |
| Remote appointment | 27% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 90% |
| Treated with care and concern | 88% | 86% | 90% |
| Considered mental wellbeing | 73% | 75% | 73% |
| Had all the information needed | 91% | 92% | 92% |
| Confidence and trust | 86% | 93% | 92% |
| Involved in decisions | 88% | 92% | 90% |
| Needs were met | 84% | 90% | 93% |
| Overall | |||
| Overall experience good | 69% | 77% | 80% |
| Living with a long-term condition | |||
| Confident managing conditions | 51% | 79% | 72% |
| Supported by local services | 62% | 70% | 70% |
| Discussed managing condition | 46% | 43% | 42% |
| Agreed a care plan | 44% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 97 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 15 August 2023. Bank holidays may differ.
- Address
- Elliot Chappell Health Centre, 215 Hessle Road, Hull, HU3 4BB
- Phone
- 01482 336810
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hull Symphonie PCN (a group of local surgeries that share services)
- NHS code
- B81027 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Parent and baby room
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.4% | 15.2% |
| Diabetes | 9.6% | 7.9% |
| Asthma | 5.2% | 6.6% |
| COPD | 3.8% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 13.0% | 14.3% |
| Obesity | 17.7% | 13.9% |
| Smoking | 26.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 64% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 56% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 64% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| St Andrews Surgerythis surgery | – | 21 | 58% | 69% | Yes |
| Wolseley Medical CentreHull, HU3 1DS | 0.8 miles | 38 | 73% | 73% | Yes |
| Kingston Health (Hull)Hull, HU3 5QE | 1.0 miles | 44 | 59% | 78% | Yes |
| The Quays Medical PracticeHull, HU1 3SA | 1.1 miles | 0 | 26% | 56% | Yes |
| Wilberforce SurgeryHull, HU1 3SA | 1.1 miles | 33 | 59% | 75% | Yes |
| East Park PracticeHull, HU1 3SA | 1.1 miles | 0 | 26% | 61% | Yes |
| The Oaks Medical CentreHull, HU4 6RF | 1.4 miles | 26 | 43% | 75% | Yes |
| The Avenues Medical CentreKingston Upon Hull, HU5 3TJ | 1.5 miles | 9 | 30% | 59% | Yes |
| Hastings Medical CentreHull, HU5 5BE | 1.6 miles | 81 | 85% | 86% | Yes |
| Clifton House Medical CentreHull, HU5 2ST | 1.7 miles | 69 | 51% | 87% | Yes |
Wolseley Medical Centre is 0.8 miles away, scores 38 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is St Andrews Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), St Andrews Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01482 336810.
How do patients rate St Andrews Surgery?
In the 2026 NHS GP Patient Survey, 69% of patients at St Andrews Surgery said their overall experience was good. The England average is 77%. 58% found it easy to get through by phone (England 57%). Its GPScore is 21 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for St Andrews Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated St Andrews Surgery as Good at its last published inspection (report published 7 January 2025).
What are the opening times of St Andrews Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 15 August 2023. Bank holidays may differ.
How do I contact St Andrews Surgery?
Call 01482 336810. You can also book and order repeat prescriptions in the NHS App. The address is Elliot Chappell Health Centre, 215 Hessle Road, Hull, HU3 4BB.
How many patients are registered at St Andrews Surgery?
Around 7,929 patients are registered (January 2025). The surgery is part of Hull Symphonie PCN, a group of local surgeries that share staff and services, in the Humber and North Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.