GP surgery in Southend-on-Sea
St Luke's Health Centre
Pantile Avenue, Southend-on-Sea, SS2 4BD
Scores 67 out of 100, good for a GP surgery in England. 81% of patients say their experience is good and 57% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 67
- Easy to get through on the phone42
- Easy to contact online42
- Good experience of getting in touch64
- Did not wait too long for the appointment94
Quality of care 62
- Patients rate the surgery as good58
- Patients got what they needed80
- Doctors and nurses listen32
- Patients trust the staff67
- Inspection rating (Good)50
- Health checks and screening done67
- Meets NHS clinical targets41
- Children vaccinated on time38
What patients say
101 patients answered the 2026 NHS survey about this surgery.
57%
find the phone easy
about the England average (57%)
81%
say their experience is good
above the England average (77%)
-2
change since last year
2025: 83% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 57% | 57% | 51% |
| Easy to contact via website | 55% | 58% | 72% |
| Easy to contact via NHS App | 32% | 54% | 45% |
| Reception staff helpful | 88% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 22% |
| Sees preferred clinician | 56% | 42% | 70% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 89% |
| Next steps within 2 days | 96% | 93% | 99% |
| Good experience of contacting | 80% | 73% | 82% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 59% |
| Waiting time was about right | 90% | 69% | 83% |
| Remote appointment | 23% | 26% | 19% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 89% |
| Treated with care and concern | 81% | 86% | 90% |
| Considered mental wellbeing | 70% | 75% | 72% |
| Had all the information needed | 92% | 92% | 92% |
| Confidence and trust | 95% | 93% | 95% |
| Involved in decisions | 95% | 92% | 90% |
| Needs were met | 95% | 90% | 95% |
| Overall | |||
| Overall experience good | 81% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 87% |
| Supported by local services | 67% | 70% | 74% |
| Discussed managing condition | 22% | 43% | 37% |
| Agreed a care plan | 45% | 46% | 28% |
Green means at least 2 points better than England, red at least 2 points worse. With about 101 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 10am to 1pm |
| Sunday | 9am to noon |
Confirmed by the surgery on 7 January 2019. Bank holidays may differ.
- Address
- Pantile Avenue, Southend-on-Sea, SS2 4BD
- Phone
- 0333 321 0918
- Website
- www.stlukeshealthcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Southend Victoria PCN (a group of local surgeries that share services)
- NHS code
- Y02707 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 18 September 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.7% | 15.2% |
| Diabetes | 8.6% | 7.9% |
| Asthma | 7.7% | 6.6% |
| COPD | 3.2% | 1.9% |
| Coronary heart disease | 2.2% | 3.0% |
| Depression | 13.9% | 14.3% |
| Obesity | 15.3% | 13.9% |
| Smoking | 20.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 74% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| St Luke's Health Centrethis surgery | – | 67 | 57% | 81% | Yes |
| North Avenue SurgerySouthend-on-Sea, SS2 4EQ | 0.4 miles | 71 | 64% | 85% | Yes |
| Central Surgery - Southchurch BlvdSouthend-on-Sea, SS2 4UB | 0.8 miles | 10 | 50% | 59% | Yes |
| The Queensway SurgerySouthend-on-Sea, SS1 2AB | 0.9 miles | 7 | 34% | 67% | Yes |
| Warrior Square SurgerySouthend-on-Sea, SS1 2JJ | 1.0 miles | 93 | 92% | 92% | Yes |
| Sas Mid and South Essex StpSouthend-on-Sea, SS2 6BB | 1.0 miles | – | – | – | – |
| Southend Medical CentreSouthend-on-Sea, SS1 1NX | 1.2 miles | 41 | 57% | 80% | Yes |
| The Practice Northumberland AvenueSouthend on Sea, SS1 2TH | 1.2 miles | 8 | 33% | 56% | Yes |
| West Road SurgeryWestcliff-on-Sea, SS0 7AF | 1.2 miles | 2 | 18% | 59% | Yes |
| Dr Navin KumarWestcliff-on-Sea, SS0 7AF | 1.2 miles | 69 | 65% | 85% | Yes |
Warrior Square Surgery is 1.0 miles away, scores 93 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is St Luke's Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), St Luke's Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0333 321 0918.
How do patients rate St Luke's Health Centre?
In the 2026 NHS GP Patient Survey, 81% of patients at St Luke's Health Centre said their overall experience was good. The England average is 77%. 57% found it easy to get through by phone (England 57%). Its GPScore is 67 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for St Luke's Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated St Luke's Health Centre as Good at its last published inspection (report published 18 September 2018).
What are the opening times of St Luke's Health Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 10am to 1pm, Sunday 9am to noon. The surgery last confirmed these times on 7 January 2019. Bank holidays may differ.
How do I contact St Luke's Health Centre?
Call 0333 321 0918 or visit its website, www.stlukeshealthcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Pantile Avenue, Southend-on-Sea, SS2 4BD.
How many patients are registered at St Luke's Health Centre?
Around 6,802 patients are registered (January 2025). The surgery is part of Southend Victoria PCN, a group of local surgeries that share staff and services, in the Essex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.