GP surgery in Isles of Scilly
St Mary's Health Centre
The Health Centre, King Edward Lane, St. Mary's, TR21 0HE
Scores 99 out of 100, excellent for a GP surgery in England. 89% of patients say their experience is good and 92% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 97
- Easy to get through on the phone96
- Easy to contact online92
- Good experience of getting in touch89
- Did not wait too long for the appointment95
Quality of care 99
- Patients rate the surgery as good83
- Patients got what they needed95
- Doctors and nurses listen98
- Patients trust the staff88
- Inspection rating (Outstanding)98
- Meets NHS clinical targets–
What patients say
115 patients answered the 2026 NHS survey about this surgery.
92%
find the phone easy
well above the England average (57%)
89%
say their experience is good
well above the England average (77%)
+1
change since last year
2025: 88% · 2026: 89%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 92% | 57% | 87% |
| Easy to contact via website | 79% | 58% | 62% |
| Easy to contact via NHS App | 64% | 54% | 74% |
| Reception staff helpful | 96% | 85% | 96% |
| Seeing the same person | |||
| Has a preferred clinician | 28% | 31% | 29% |
| Sees preferred clinician | 79% | 42% | 66% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 91% |
| Next steps within 2 days | 95% | 93% | 94% |
| Good experience of contacting | 89% | 73% | 91% |
| The appointment | |||
| Offered a choice of time or day | 67% | 57% | 69% |
| Waiting time was about right | 91% | 69% | 82% |
| Remote appointment | 17% | 26% | 19% |
| The doctor or nurse | |||
| Good at listening | 98% | 87% | 93% |
| Treated with care and concern | 98% | 86% | 95% |
| Considered mental wellbeing | 78% | 75% | 78% |
| Had all the information needed | 98% | 92% | 93% |
| Confidence and trust | 98% | 93% | 92% |
| Involved in decisions | 98% | 92% | 96% |
| Needs were met | 98% | 90% | 95% |
| Overall | |||
| Overall experience good | 89% | 77% | 88% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 86% |
| Supported by local services | 84% | 70% | 72% |
| Discussed managing condition | 50% | 43% | 52% |
| Agreed a care plan | 47% | 46% | 52% |
Green means at least 2 points better than England, red at least 2 points worse. With about 115 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | 9:30am to 11:30am |
| Sunday | Closed |
Confirmed by the surgery on 16 August 2023. Bank holidays may differ.
- Address
- The Health Centre, King Edward Lane, St. Mary's, TR21 0HE
- Phone
- 01720 422628
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Isles of Scilly & South Kerrier PCN (a group of local surgeries that share services)
- NHS code
- L82017 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Ios
- The Reading Room (Community Centre), Bryher, TR23 0PR
- Ios
- The Reading Room (Community Centre), St. Agnes, TR22 0PL
- Ios
- St Martins Island Hall, (Community Centre) Higher Town, St. Martin's, TR25 0QL
- Ios
- The Community Centre, Townshill, Tresco, TR24 0QG
Access and facilities
- Disabled parking
- Disabled toilet
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 14 November 2017
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it caring? | Outstanding |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|
Other surgeries nearby
No other surgeries within 15 miles.
Common questions
Is St Mary's Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), St Mary's Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01720 422628.
How do patients rate St Mary's Health Centre?
In the 2026 NHS GP Patient Survey, 89% of patients at St Mary's Health Centre said their overall experience was good. The England average is 77%. 92% found it easy to get through by phone (England 57%). Its GPScore is 99 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for St Mary's Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated St Mary's Health Centre as Outstanding at its last published inspection (report published 14 November 2017).
What are the opening times of St Mary's Health Centre?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8:30am to 6:30pm, Saturday 9:30am to 11:30am, Sunday closed. The surgery last confirmed these times on 16 August 2023. Bank holidays may differ.
How do I contact St Mary's Health Centre?
Call 01720 422628. You can also book and order repeat prescriptions in the NHS App. The address is The Health Centre, King Edward Lane, St. Mary's, TR21 0HE.
Does St Mary's Health Centre have a branch surgery?
Yes. St Mary's Health Centre also runs Ios (The Reading Room (Community Centre), Bryher, TR23 0PR) and Ios (The Reading Room (Community Centre), St. Agnes, TR22 0PL) and Ios (St Martins Island Hall, (Community Centre) Higher Town, St. Martin's, TR25 0QL) and Ios (The Community Centre, Townshill, Tresco, TR24 0QG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at St Mary's Health Centre?
Around 2,026 patients are registered (January 2026). The surgery is part of Isles of Scilly & South Kerrier PCN, a group of local surgeries that share staff and services, in the Cornwall and the Isles of Scilly NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.