GP surgery in Redditch
St Stephen's Medical Partnership
St. Stephens Surgery, Adelaide Street, Redditch, B97 4AL
Scores 14 out of 100, poor for a GP surgery in England. 68% of patients say their experience is good and 48% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 16
- Easy to get through on the phone25
- Easy to contact online47
- Good experience of getting in touch15
- Did not wait too long for the appointment15
Quality of care 16
- Patients rate the surgery as good18
- Patients got what they needed9
- Doctors and nurses listen16
- Patients trust the staff24
- Inspection rating (Good)50
- Health checks and screening done42
- Meets NHS clinical targets63
- Children vaccinated on time60
What patients say
112 patients answered the 2026 NHS survey about this surgery.
48%
find the phone easy
well below the England average (57%)
68%
say their experience is good
well below the England average (77%)
-8
change since last year
2025: 76% · 2026: 68%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 48% | 57% | 51% |
| Easy to contact via website | 57% | 58% | 45% |
| Easy to contact via NHS App | 57% | 54% | 48% |
| Reception staff helpful | 80% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 22% |
| Sees preferred clinician | 41% | 42% | 26% |
| What happened when they got in touch | |||
| Knew what would happen next | 76% | 84% | 68% |
| Next steps within 2 days | 95% | 93% | 91% |
| Good experience of contacting | 61% | 73% | 61% |
| The appointment | |||
| Offered a choice of time or day | 44% | 57% | 42% |
| Waiting time was about right | 57% | 69% | 65% |
| Remote appointment | 25% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 81% | 87% | 87% |
| Treated with care and concern | 80% | 86% | 88% |
| Considered mental wellbeing | 53% | 75% | 80% |
| Had all the information needed | 83% | 92% | 92% |
| Confidence and trust | 90% | 93% | 93% |
| Involved in decisions | 82% | 92% | 95% |
| Needs were met | 82% | 90% | 86% |
| Overall | |||
| Overall experience good | 68% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 64% | 79% | 73% |
| Supported by local services | 50% | 70% | 70% |
| Discussed managing condition | 25% | 43% | 50% |
| Agreed a care plan | 35% | 46% | 49% |
Green means at least 2 points better than England, red at least 2 points worse. With about 112 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 7 August 2023. Bank holidays may differ.
- Address
- St. Stephens Surgery, Adelaide Street, Redditch, B97 4AL
- Phone
- 01527 595600
- [email protected]
- Website
- www.ststephenssurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Redditch & Bromsgrove Kingfisher PCN (a group of local surgeries that share services)
- NHS code
- M81001 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Maple View Medical Practice
- Unit 5, Tanhouse Lane, Redditch, B98 9AA
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.4% | 15.2% |
| Diabetes | 9.4% | 7.9% |
| Asthma | 7.5% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 22.2% | 14.3% |
| Obesity | 16.0% | 13.9% |
| Smoking | 16.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| St Stephen's Medical Partnershipthis surgery | – | 14 | 48% | 68% | Yes |
| The Dow SurgeryRedditch, B97 4AJ | under 0.1 miles | 33 | 58% | 74% | Yes |
| Elgar HouseRedditch, B97 4AB | under 0.1 miles | 78 | 57% | 89% | Yes |
| Hillview Medical CentreRedditch, B97 4RN | 0.4 miles | 86 | 93% | 93% | Yes |
| The Bridge SurgeryRedditch, B97 4LA | 0.9 miles | 30 | 54% | 64% | Yes |
| Crabbs Cross Medical CentreRedditch, B97 5JX | 1.8 miles | 52 | 70% | 75% | Yes |
| Crabbs Cross SurgeryRedditch, B97 5JX | 1.8 miles | 44 | 59% | 78% | Yes |
| Winyates Health CentreRedditch, B98 0NR | 2.1 miles | 26 | 42% | 73% | Yes |
| Pool Medical CentreStudley, B80 7QU | 3.2 miles | 93 | 87% | 90% | Yes |
| The Ridgeway SurgeryRedditch, B96 6DS | 3.3 miles | 98 | 88% | 94% | Yes |
The Dow Surgery is under 0.1 miles away, scores 33 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is St Stephen's Medical Partnership taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), St Stephen's Medical Partnership was taking on new patients. You can register online through the NHS website or call the surgery on 01527 595600.
How do patients rate St Stephen's Medical Partnership?
In the 2026 NHS GP Patient Survey, 68% of patients at St Stephen's Medical Partnership said their overall experience was good. The England average is 77%. 48% found it easy to get through by phone (England 57%). Its GPScore is 14 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for St Stephen's Medical Partnership?
The Care Quality Commission, which inspects GP surgeries in England, rated St Stephen's Medical Partnership as Good at its last published inspection (report published 11 March 2025).
What are the opening times of St Stephen's Medical Partnership?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 7 August 2023. Bank holidays may differ.
How do I contact St Stephen's Medical Partnership?
Call 01527 595600 or visit its website, www.ststephenssurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is St. Stephens Surgery, Adelaide Street, Redditch, B97 4AL.
Does St Stephen's Medical Partnership have a branch surgery?
Yes. St Stephen's Medical Partnership also runs Maple View Medical Practice (Unit 5, Tanhouse Lane, Redditch, B98 9AA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at St Stephen's Medical Partnership?
Around 17,653 patients are registered (January 2025). The surgery is part of Redditch & Bromsgrove Kingfisher PCN, a group of local surgeries that share staff and services, in the Herefordshire and Worcestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.