GP surgery in Redditch
The Dow Surgery
William Street, Redditch, B97 4AJ
Scores 33 out of 100, below average for a GP surgery in England. 74% of patients say their experience is good and 58% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 38
- Easy to get through on the phone43
- Easy to contact online39
- Good experience of getting in touch48
- Did not wait too long for the appointment29
Quality of care 30
- Patients rate the surgery as good31
- Patients got what they needed53
- Doctors and nurses listen32
- Patients trust the staff30
- Inspection rating (Good)50
- Health checks and screening done30
- Meets NHS clinical targets42
- Children vaccinated on time39
What patients say
131 patients answered the 2026 NHS survey about this surgery.
58%
find the phone easy
about the England average (57%)
74%
say their experience is good
below the England average (77%)
-9
change since last year
2025: 82% · 2026: 74%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 58% | 57% | 56% |
| Easy to contact via website | 54% | 58% | 71% |
| Easy to contact via NHS App | 56% | 54% | 72% |
| Reception staff helpful | 86% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 29% |
| Sees preferred clinician | 29% | 42% | 38% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 88% |
| Next steps within 2 days | 96% | 93% | 93% |
| Good experience of contacting | 75% | 73% | 80% |
| The appointment | |||
| Offered a choice of time or day | 67% | 57% | 45% |
| Waiting time was about right | 64% | 69% | 60% |
| Remote appointment | 28% | 26% | 36% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 90% |
| Treated with care and concern | 87% | 86% | 88% |
| Considered mental wellbeing | 69% | 75% | 79% |
| Had all the information needed | 93% | 92% | 92% |
| Confidence and trust | 91% | 93% | 97% |
| Involved in decisions | 91% | 92% | 93% |
| Needs were met | 92% | 90% | 92% |
| Overall | |||
| Overall experience good | 74% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 86% |
| Supported by local services | 72% | 70% | 75% |
| Discussed managing condition | 42% | 43% | 49% |
| Agreed a care plan | 48% | 46% | 54% |
Green means at least 2 points better than England, red at least 2 points worse. With about 131 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 February 2019. Bank holidays may differ.
- Address
- William Street, Redditch, B97 4AJ
- Phone
- 01527 62285
- [email protected]
- Website
- www.dowsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Redditch & Bromsgrove Kingfisher PCN (a group of local surgeries that share services)
- NHS code
- M81020 · NHS profile
Access and facilities
- Disabled toilet
- Wheelchair access
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 27 March 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.0% | 15.2% |
| Diabetes | 9.0% | 7.9% |
| Asthma | 7.4% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 14.3% | 14.3% |
| Obesity | 14.2% | 13.9% |
| Smoking | 16.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Dow Surgerythis surgery | – | 33 | 58% | 74% | Yes |
| Elgar HouseRedditch, B97 4AB | under 0.1 miles | 78 | 57% | 89% | Yes |
| St Stephen's Medical PartnershipRedditch, B97 4AL | under 0.1 miles | 14 | 48% | 68% | Yes |
| Hillview Medical CentreRedditch, B97 4RN | 0.4 miles | 86 | 93% | 93% | Yes |
| The Bridge SurgeryRedditch, B97 4LA | 0.9 miles | 30 | 54% | 64% | Yes |
| Crabbs Cross Medical CentreRedditch, B97 5JX | 1.8 miles | 52 | 70% | 75% | Yes |
| Crabbs Cross SurgeryRedditch, B97 5JX | 1.8 miles | 44 | 59% | 78% | Yes |
| Winyates Health CentreRedditch, B98 0NR | 2.0 miles | 26 | 42% | 73% | Yes |
| Pool Medical CentreStudley, B80 7QU | 3.2 miles | 93 | 87% | 90% | Yes |
| The Ridgeway SurgeryRedditch, B96 6DS | 3.3 miles | 98 | 88% | 94% | Yes |
Elgar House is under 0.1 miles away, scores 78 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Dow Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Dow Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01527 62285.
How do patients rate The Dow Surgery?
In the 2026 NHS GP Patient Survey, 74% of patients at The Dow Surgery said their overall experience was good. The England average is 77%. 58% found it easy to get through by phone (England 57%). Its GPScore is 33 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for The Dow Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Dow Surgery as Good at its last published inspection (report published 27 March 2019).
What are the opening times of The Dow Surgery?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 February 2019. Bank holidays may differ.
How do I contact The Dow Surgery?
Call 01527 62285 or visit its website, www.dowsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is William Street, Redditch, B97 4AJ.
How many patients are registered at The Dow Surgery?
Around 12,118 patients are registered (January 2025). The surgery is part of Redditch & Bromsgrove Kingfisher PCN, a group of local surgeries that share staff and services, in the Herefordshire and Worcestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.