GP surgery in Chester
St Werburgh's Medical Practice Homeless
2a George Street, Chester, CH1 3EQ
Too few patients answered the 2026 NHS survey to give a fair score. Inspectors rated it Good in 2017.
What patients say
19 patients answered the 2026 NHS survey about this surgery.
100%
find the phone easy
well above the England average (57%)
100%
say their experience is good
well above the England average (77%)
+16
change since last year
2025: 84% · 2026: 100%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 100% | 57% | 63% |
| Reception staff helpful | 100% | 85% | 84% |
| Seeing the same person | |||
| Has a preferred clinician | 70% | 31% | 81% |
| Sees preferred clinician | 90% | 42% | – |
| What happened when they got in touch | |||
| Knew what would happen next | 100% | 84% | 100% |
| Next steps within 2 days | 100% | 93% | 79% |
| Good experience of contacting | 100% | 73% | 84% |
| The appointment | |||
| Offered a choice of time or day | 83% | 57% | 100% |
| Waiting time was about right | 100% | 69% | 74% |
| Remote appointment | 29% | 26% | 2% |
| The doctor or nurse | |||
| Good at listening | 100% | 87% | 84% |
| Treated with care and concern | 100% | 86% | 100% |
| Considered mental wellbeing | 94% | 75% | 100% |
| Had all the information needed | 100% | 92% | 100% |
| Confidence and trust | 100% | 93% | 100% |
| Involved in decisions | 100% | 92% | 100% |
| Needs were met | 100% | 90% | 100% |
| Overall | |||
| Overall experience good | 100% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 53% | 79% | 31% |
| Supported by local services | 80% | 70% | 60% |
| Discussed managing condition | 63% | 43% | 88% |
| Agreed a care plan | 79% | 46% | – |
Green means at least 2 points better than England, red at least 2 points worse. With about 19 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
Opening times not collected yet.
- Address
- 2a George Street, Chester, CH1 3EQ
- Phone
- 01244 665834
- Works with
- Chester Central PCN (a group of local surgeries that share services)
- NHS code
- N81655
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 6 March 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| St Werburgh's Medical Practice Homelessthis surgery | – | – | 100% | 100% | – |
| Northgate Village SurgeryChester, CH1 4DS | 0.1 mile | 61 | 79% | 81% | Yes |
| Fountains Medical PracticeChester, CH1 4DS | 0.1 mile | 48 | 57% | 85% | Yes |
| The Elms Medical CentreChester, CH1 4DS | 0.1 mile | 76 | 67% | 84% | Yes |
| Northgate Medical CentreChester, CH1 4DS | 0.1 mile | 47 | 66% | 80% | Yes |
| Garden Lane Medical CentreChester, CH1 4EN | 0.2 miles | 45 | 69% | 72% | Yes |
| City Walls Medical CentreChester, CH1 2NR | 0.3 miles | 26 | 45% | 68% | Yes |
| Boughton Medical GroupChester, CH2 3DP | 0.6 miles | 87 | 68% | 92% | Yes |
| The Handbridge Medical CentreChester, CH4 7JS | 0.7 miles | 65 | 60% | 83% | Yes |
| Park Medical CentreChester, CH2 3RD | 0.9 miles | 50 | 43% | 75% | Yes |
Common questions
How do patients rate St Werburgh's Medical Practice Homeless?
In the 2026 NHS GP Patient Survey, 100% of patients at St Werburgh's Medical Practice Homeless said their overall experience was good. The England average is 77%. 100% found it easy to get through by phone (England 57%).
What is the inspection rating for St Werburgh's Medical Practice Homeless?
The Care Quality Commission, which inspects GP surgeries in England, rated St Werburgh's Medical Practice Homeless as Good at its last published inspection (report published 6 March 2017).
How do I contact St Werburgh's Medical Practice Homeless?
Call 01244 665834. The address is 2a George Street, Chester, CH1 3EQ.
How many patients are registered at St Werburgh's Medical Practice Homeless?
Around 345 patients are registered (January 2026). The surgery is part of Chester Central PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.