GP surgery in Chester
The Elms Medical Centre
2nd FL, Fountains Health, Delamere Street, Chester, CH1 4DS
Scores 76 out of 100, good for a GP surgery in England. 84% of patients say their experience is good and 67% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 73
- Easy to get through on the phone60
- Easy to contact online93
- Good experience of getting in touch70
- Did not wait too long for the appointment70
Quality of care 76
- Patients rate the surgery as good66
- Patients got what they needed87
- Doctors and nurses listen81
- Patients trust the staff93
- Inspection rating (Good)50
- Health checks and screening done50
- Meets NHS clinical targets34
- Children vaccinated on time27
What patients say
106 patients answered the 2026 NHS survey about this surgery.
67%
find the phone easy
well above the England average (57%)
84%
say their experience is good
above the England average (77%)
0
change since last year
2025: 84% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 67% | 57% | 57% |
| Easy to contact via website | 81% | 58% | 48% |
| Easy to contact via NHS App | 66% | 54% | 39% |
| Reception staff helpful | 85% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 26% |
| Sees preferred clinician | 73% | 42% | 37% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 83% |
| Next steps within 2 days | 99% | 93% | 98% |
| Good experience of contacting | 82% | 73% | 73% |
| The appointment | |||
| Offered a choice of time or day | 62% | 57% | 52% |
| Waiting time was about right | 78% | 69% | 72% |
| Remote appointment | 27% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 92% |
| Treated with care and concern | 94% | 86% | 90% |
| Considered mental wellbeing | 78% | 75% | 80% |
| Had all the information needed | 91% | 92% | 92% |
| Confidence and trust | 99% | 93% | 94% |
| Involved in decisions | 86% | 92% | 92% |
| Needs were met | 96% | 90% | 93% |
| Overall | |||
| Overall experience good | 84% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 77% |
| Supported by local services | 72% | 70% | 73% |
| Discussed managing condition | 58% | 43% | 44% |
| Agreed a care plan | 39% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 106 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 27 January 2025. Bank holidays may differ.
- Address
- 2nd FL, Fountains Health, Delamere Street, Chester, CH1 4DS
- Phone
- 01244 351000
- Website
- www.elmsmedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Chester Central PCN (a group of local surgeries that share services)
- NHS code
- N81079 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Russell and Partners
- Blacon Branch, The Parade, Blacon, Chester, CH1 5HN · 01244 390103
- The Elms Medical Practice (Blacon)
- 32 the Parade, Blacon, Chester, CH1 5HN
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Wheelchair access
- Baby changing facility
- Parent and baby room
- Parent and child parking
- Pram park
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 25 February 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.8% | 15.2% |
| Diabetes | 6.9% | 7.9% |
| Asthma | 7.2% | 6.6% |
| COPD | 2.2% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 18.8% | 14.3% |
| Obesity | 12.1% | 13.9% |
| Smoking | 14.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Elms Medical Centrethis surgery | – | 76 | 67% | 84% | Yes |
| Fountains Medical PracticeChester, CH1 4DS | under 0.1 miles | 48 | 57% | 85% | Yes |
| Northgate Medical CentreChester, CH1 4DS | under 0.1 miles | 47 | 66% | 80% | Yes |
| Northgate Village SurgeryChester, CH1 4DS | under 0.1 miles | 61 | 79% | 81% | Yes |
| St Werburgh's Medical Practice HomelessChester, CH1 3EQ | 0.1 mile | – | 100% | 100% | – |
| Garden Lane Medical CentreChester, CH1 4EN | 0.1 mile | 45 | 69% | 72% | Yes |
| City Walls Medical CentreChester, CH1 2NR | 0.3 miles | 26 | 45% | 68% | Yes |
| Boughton Medical GroupChester, CH2 3DP | 0.7 miles | 87 | 68% | 92% | Yes |
| The Handbridge Medical CentreChester, CH4 7JS | 0.8 miles | 65 | 60% | 83% | Yes |
| Park Medical CentreChester, CH2 3RD | 1.0 miles | 50 | 43% | 75% | Yes |
Boughton Medical Group is 0.7 miles away, scores 87 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Elms Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Elms Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01244 351000.
How do patients rate The Elms Medical Centre?
In the 2026 NHS GP Patient Survey, 84% of patients at The Elms Medical Centre said their overall experience was good. The England average is 77%. 67% found it easy to get through by phone (England 57%). Its GPScore is 76 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for The Elms Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated The Elms Medical Centre as Good at its last published inspection (report published 25 February 2016).
What are the opening times of The Elms Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 27 January 2025. Bank holidays may differ.
How do I contact The Elms Medical Centre?
Call 01244 351000 or visit its website, www.elmsmedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 2nd FL, Fountains Health, Delamere Street, Chester, CH1 4DS.
Does The Elms Medical Centre have a branch surgery?
Yes. The Elms Medical Centre also runs Dr Russell and Partners (Blacon Branch, The Parade, Blacon, Chester, CH1 5HN) and The Elms Medical Practice (Blacon) (32 the Parade, Blacon, Chester, CH1 5HN). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Elms Medical Centre?
Around 10,013 patients are registered (January 2025). The surgery is part of Chester Central PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.